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Business ProfileforPool & Spa Depot
Pool Contractors
Additional business information
Additional Info:
The company asks that consumers contact Peter Von Hopffgarten, Owner at 615-405-0522 ([email protected]) or Chad Overath, District Manager 615 585-3175 [email protected] prior to filing a complaint with BBB. It is not a requirement to contact a business prior to filing a complaint with BBB.
BBB received the following message from the business in response to COVID-19:
Due to COVID-19 our stores will be operating with limited service. Please call the location nearest you for details or questions.
Free curbside pick-up and water testing is available. Free doorstep drop-off service now also available within a 10 mile radius from each store location. $50 purchase required for free delivery up to 5 miles. $100 purchase required for free delivery up to 10 miles. Orders must be placed by 1 PM for same-day delivery. Orders places after 1PM will be delivered next-day. We appreciate your business and support during this time and hope you all are staying safe!
American Express, Discover, MasterCard, Visa, Cash, Check BBB received the following information from the business:
Due to COVID-19 our stores will be operating with limited service. Please call the location nearest you for details or questions.
Free curbside pick-up and water testing is available. Free doorstep drop-off service now also available within a 10 mile radius from each store location. $50 purchase required for free delivery up to 5 miles. $100 purchase required for free delivery up to 10 miles. Orders must be placed by 1 PM for same-day delivery. Orders places after 1PM will be delivered next-day. We appreciate your business and support during this time and hope you all are staying safe!
American Express, Discover, MasterCard, Visa, Check, Cash BBB received the following message from the business in response to CO-VID: Due to COVID-19 our stores will be operating with limited service. Please call the location nearest you for details or questions.
Free curbside pick-up and water testing is available. Free doorstep drop-off service now also available within a 10 mile radius from each store location. $50 purchase required for free delivery up to 5 miles. $100 purchase required for free delivery up to 10 miles. Orders must be placed by 1 PM for same-day delivery. Orders places after 1PM will be delivered next-day. We appreciate your business and support during this time and hope you all are staying safe!
American Express, Discover, MasterCard, Visa, Cash, Check American Express, Discover, MasterCard, Visa, Cash, Check
BBB received the following message from the business in response to COVID-19:
Due to COVID-19 our stores will be operating with limited service. Please call the location nearest you for details or questions.
Free curbside pick-up and water testing is available. Free doorstep drop-off service now also available within a 10 mile radius from each store location. $50 purchase required for free delivery up to 5 miles. $100 purchase required for free delivery up to 10 miles. Orders must be placed by 1 PM for same-day delivery. Orders places after 1PM will be delivered next-day. We appreciate your business and support during this time and hope you all are staying safe!
American Express, Discover, MasterCard, Visa, Cash, Check BBB received the following information from the business:
Due to COVID-19 our stores will be operating with limited service. Please call the location nearest you for details or questions.
Free curbside pick-up and water testing is available. Free doorstep drop-off service now also available within a 10 mile radius from each store location. $50 purchase required for free delivery up to 5 miles. $100 purchase required for free delivery up to 10 miles. Orders must be placed by 1 PM for same-day delivery. Orders places after 1PM will be delivered next-day. We appreciate your business and support during this time and hope you all are staying safe!
American Express, Discover, MasterCard, Visa, Check, Cash BBB received the following message from the business in response to CO-VID: Due to COVID-19 our stores will be operating with limited service. Please call the location nearest you for details or questions.
Free curbside pick-up and water testing is available. Free doorstep drop-off service now also available within a 10 mile radius from each store location. $50 purchase required for free delivery up to 5 miles. $100 purchase required for free delivery up to 10 miles. Orders must be placed by 1 PM for same-day delivery. Orders places after 1PM will be delivered next-day. We appreciate your business and support during this time and hope you all are staying safe!
American Express, Discover, MasterCard, Visa, Cash, Check American Express, Discover, MasterCard, Visa, Cash, Check
Additional Info:
The company asks that consumers contact Peter Von Hopffgarten, Owner at 615-405-0522 ([email protected]) or Chad Overath, District Manager 615 585-3175 [email protected] prior to filing a complaint with BBB. It is not a requirement to contact a business prior to filing a complaint with BBB.
BBB received the following message from the business in response to COVID-19:
Due to COVID-19 our stores will be operating with limited service. Please call the location nearest you for details or questions.
Free curbside pick-up and water testing is available. Free doorstep drop-off service now also available within a 10 mile radius from each store location. $50 purchase required for free delivery up to 5 miles. $100 purchase required for free delivery up to 10 miles. Orders must be placed by 1 PM for same-day delivery. Orders places after 1PM will be delivered next-day. We appreciate your business and support during this time and hope you all are staying safe!
American Express, Discover, MasterCard, Visa, Cash, Check BBB received the following information from the business:
Due to COVID-19 our stores will be operating with limited service. Please call the location nearest you for details or questions.
Free curbside pick-up and water testing is available. Free doorstep drop-off service now also available within a 10 mile radius from each store location. $50 purchase required for free delivery up to 5 miles. $100 purchase required for free delivery up to 10 miles. Orders must be placed by 1 PM for same-day delivery. Orders places after 1PM will be delivered next-day. We appreciate your business and support during this time and hope you all are staying safe!
American Express, Discover, MasterCard, Visa, Check, Cash BBB received the following message from the business in response to CO-VID: Due to COVID-19 our stores will be operating with limited service. Please call the location nearest you for details or questions.
Free curbside pick-up and water testing is available. Free doorstep drop-off service now also available within a 10 mile radius from each store location. $50 purchase required for free delivery up to 5 miles. $100 purchase required for free delivery up to 10 miles. Orders must be placed by 1 PM for same-day delivery. Orders places after 1PM will be delivered next-day. We appreciate your business and support during this time and hope you all are staying safe!
American Express, Discover, MasterCard, Visa, Cash, Check American Express, Discover, MasterCard, Visa, Cash, Check
BBB received the following message from the business in response to COVID-19:
Due to COVID-19 our stores will be operating with limited service. Please call the location nearest you for details or questions.
Free curbside pick-up and water testing is available. Free doorstep drop-off service now also available within a 10 mile radius from each store location. $50 purchase required for free delivery up to 5 miles. $100 purchase required for free delivery up to 10 miles. Orders must be placed by 1 PM for same-day delivery. Orders places after 1PM will be delivered next-day. We appreciate your business and support during this time and hope you all are staying safe!
American Express, Discover, MasterCard, Visa, Cash, Check BBB received the following information from the business:
Due to COVID-19 our stores will be operating with limited service. Please call the location nearest you for details or questions.
Free curbside pick-up and water testing is available. Free doorstep drop-off service now also available within a 10 mile radius from each store location. $50 purchase required for free delivery up to 5 miles. $100 purchase required for free delivery up to 10 miles. Orders must be placed by 1 PM for same-day delivery. Orders places after 1PM will be delivered next-day. We appreciate your business and support during this time and hope you all are staying safe!
American Express, Discover, MasterCard, Visa, Check, Cash BBB received the following message from the business in response to CO-VID: Due to COVID-19 our stores will be operating with limited service. Please call the location nearest you for details or questions.
Free curbside pick-up and water testing is available. Free doorstep drop-off service now also available within a 10 mile radius from each store location. $50 purchase required for free delivery up to 5 miles. $100 purchase required for free delivery up to 10 miles. Orders must be placed by 1 PM for same-day delivery. Orders places after 1PM will be delivered next-day. We appreciate your business and support during this time and hope you all are staying safe!
American Express, Discover, MasterCard, Visa, Cash, Check American Express, Discover, MasterCard, Visa, Cash, Check
At-a-glance
Customer Complaints
39 complaints closed in last 3 years
5 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Pool & Spa Depot is pool and spa dealer serving Nashville, Brentwood, La Vergne, Clarksville, Cookeville, and Bowling Green, Kentucky. This business offers inground pools, above ground pools, semi in-ground pools, swim spas, hot tubs, saunas, patio furniture, massage chairs, pool accessories, pool chemicals, and more. This business offers inground pools, above ground pools, semi in-ground pools, swim spas, hot tubs, saunas, patio furniture, massage chairs, pool accessories, pool chemicals, and more. This business offers inground pools, above ground pools, semi in-ground pools, swim spas, hot tubs, saunas, patio furniture, massage chairs, pool accessories, and pool chemicals.
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 165 Stones River Rd, La Vergne, TN 37086-2835
- BBB File Opened:
- 3/1/2014
- Years in Business:
- 27
- Business Started:
- 9/15/1996
- Business Started Locally:
- 12/1/2016
- Business Incorporated:
- 12/31/1997
- Accredited Since:
- 3/1/2014
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Hours of Operation
Primary
- M:
- 9:00 AM - 6:00 PM
- T:
- 9:00 AM - 6:00 PM
- W:
- 9:00 AM - 6:00 PM
- Th:
- 9:00 AM - 6:00 PM
- F:
- 9:00 AM - 6:00 PM
- Sa:
- 9:00 AM - 6:00 PM
- Su:
- 12:00 PM - 6:00 PM
- Business Management
- Mr. Peter Von Hopffgarten, President
- Ms. Kelly Jernigan, Accounting Manager
- Mr. Chad Overath, District Manager
- Contact Information
Principal
- Mr. Peter Von Hopffgarten, President
Customer Contact
- Mr. Peter Von Hopffgarten, President
- Mr. Gary Watson, Director of Operations
- Additional Contact Information
Phone Numbers
- (931) 854-9255Other Phone
- (931) 919-5025Other Phone
Website Addresses
- (931) 854-9255
Customer Complaints
39 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased a stealth pool on March 10th 2023. We still don't have it available to use. They tore up our sewer pipes. I had to pay for those repairs myself. Almost all texts to sales person go either unanswered or unresolved. All calls to construction department get answered with we will call you back. Pump doesn't work. I have a pool with green water. No remote for light. I have asked several times where to get a remote. No answer. *********** was a waste of time. Still no idea how to care for the pool or use equipment. I do not have a project manager to tell me what I need to do next. I've had to figure it all out on my own because the company never responds to questions about what to do next. This has been a complete nightmare. I just want a working pump/pool. I shouldn't have to wait 4 months to have a working pool that the company advertises at 30 days or less. Now they say they can't get to my repairs for over a week. Unacceptable.
Read MoreCustomer Reviews
80 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Zach M
1 star
02/21/2024
This company does not care about the customer nor their finished product. I started this “journey” 3 years ago and still haven’t had a final inspection. Additionally, the sub contractors they hired to do concrete and stone work did not prep site properly leading to concrete collapsing. When addressed with the company their response was “per our contract we installed it”. Leaving out the filler, they blame shifted and said that the concrete issue was my own and they were not going to resolve it. They said it was my responsibility to add more dirt or rock to keep stone from falling out, but could not site where this was ever discussed or agreed upon. The list goes on….
They didn’t have the plumbing inspected before they covered it with dirt, rock, and concrete. Now all they are doing is stalling and forcing my hand at obtaining a lawyer.
Bottom line is this company will treat you very well up until they get their money. It all goes down hill from there.
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