Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 7th, 2023, after paying 24k for a running **** Mustang. I went to Streetside Classics in ****. to get the car. I had specifically asked multiple times if the car was running or if there were any issues & was told no. After I picked the car up, it was already running at 200 degrees. It turns out that Streetside nor anyone else had ever bracketed the radiator to the frame thus allowing it fly backwards & forwards violently every time employees drove the car. This caused untold damage to the vehicle that they when sold to me as undamaged. After driving a short distance, the car went up to over 425 degrees. I had to pull to the side and was there over 4 hours as Streetside refused to help. I would a repair shop and they towed me, and it cost me 600 to repair that part of the damage caused by employees before the sale. The man who made the temporary repairs told me the car's engine and drivetrain were forced in completely wrong, possibly illegally and rigged to work. Just after leaving the shop, I was on 75 and getting on the ******* bypass and the car completely failed, surrounded by dozens of semis, tanker trucks, SUV's and cars all going ***** MPH. When I tried to accelerate, the pedal went straight to the floor and car bleached and started to slow. As I tried to get desperately to the shoulder and off the HWY, the car engine and battery died. I saw my life pass before my eyes as dozens of vehicles just missed destroying the car. I sat on the shoulder screaming, crying and shaking until a man jumped the car. I crawled the vehicle. to a hotel and charged my phone. I was able to find a good man to help me get the car to the ******* Streetside building. Once there, the car immediately died again, and I left it there. I left messages about the dead car along with the keys. He took me somewhere safe to get an Uber to the airport and only charged me 85. I am still shaking, cannot sleep & have panic attacks thinking about driving. The car is completely unsafe to drive.

  

  Business Response

  Date: 07/19/2023

  To whom it may concern,
  
  We contacted the buyer of the vehicle and decided to refund his purchase in full. He no longer has the vehicle and we have issued a complete refund. He was supposed to be contacting your office to inform you he was withdrawing the complaint. Please let us know if we need to do anything further or provide any proof of the refund. 

   

  *********************;

  Sales Manager 

  Streetside Classics Nashville 

  Customer Answer

  Date: 07/19/2023

  Streetside Classics has agreed to fully refund the purchase price of the car. I have agreed to withdraw my complaint. Please withdraw the complaint. 

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