Customer ReviewsforJewelry Television

I am so discussed with your service. It truly shows that you are only concerned with YOUR bottom line and zero care for your loyal customers. Over the years, my mother in law has been a loyal customer buying thousands of dollars in jewelry for us a family. Unfortunately, after purchasing jewelry in October for the holidays for her family, she became ill and ultimately passed away the end of February when we were cleaning out her items, we found the jewelry with all their receipts and tried to return it so that her husband, who is on limited income, could have a refund. Since it was over 90 days, you refused to refund even a portion of the jewelry. Instead, you took the time to repackage it and send it back with a note saying it was over 90 days. When my sister In law to ask you to reconsider, the answer was no. I will never do business with JTV. And I will tell everyone I can who you are as a company and your lack of empathy even in the most tragic situation. I understand policies are in place for reason however you missed an opportunity to help ease pain for a family solely for your bottom line.

We are sorry to hear of this customer’s recent loss and would be happy to see if we can assist further. Unfortunately, we were unable to locate an account or order information based on the information we have been provided. If the customer would like to send an e**** ** ******************** to ATTN: Correspondence Supervisor, we would be glad to investigate further. We are truly sorry that this customer’s experience was not a positive one and look forward to addressing their concerns. Our goal is for our customers to be completely satisfied with their shopping experience. We are sorry that this situation arose and look forward to an opportunity to remedy the situation.

I really wish there is a way to show NO STARS. I have purchased from JTV many times in past and did not have any issue. I didnt realized how horrible their policy is when your order/package is lost. Apparently when you order from JTV and that item never reached you. They'll charge your card but you have to wait for exactly 10 days from the last tracking movement before they will start a claim. They wouldnt file a claim even if it was only 5 hours til 10days. Then when it is 10days, they dont ship your replace item NOR do they issue a refund right away. You have to fill in insurance claim form that They have to MAIL (yes MAIL when they knew the item you order was LOST in the mail) paper work that you have to sign. They could have just emailed the papers that needed my signature and I could have sent it back to them asap. So now is the 20th day, still no claim forms, chatted with jtv and unfortuantely I have to wait for it in the mail with a postage free return envelop. SO now I have a charge on my card, I dont have the item and I dont have the forms to fill. AND NO ONE can do anything!!!!! Where is customer service?

We are sorry that Ms. ******** did not receive the original shipment for order ********* and for any inconvenience the claim process has caused. The guidelines we follow for filing claims are established by the United States Postal Service. We have contacted Ms. ******** and worked with her to resolve this issue. We appreciate Ms. ******** sharing her feedback with us and hope to remain her first choice for beautiful jewelry and gemstones.

Wild, with all the bad reviews I just finished read from 2024 about JTV returns and charging methods, I now don't feel comfort order a ring that I really, really want from your site. Should a shame.

We are sorry to hear Ms. ***** is concerned about placing an order. We are happy to assist with any questions she may have. Ms. Wells is also welcome to call and speak with one of our representatives by calling **************, contacting one of our live chat agents online or she can send an email to ******************** for assistance via email. We hope Ms. ***** decides to allow us an opportunity and personally experience what we have to offer. We are always happy to assist with any questions or concerns.

In 20 years as a JTV customer, I have never had a bad wxperience. Their return policy is the best I have ever encountered. A return label is included with package, and the few items I have returned were credited within 2 weeks, at the longest. Customer service is friendly and available 24 hours a day! I have found 98% of their products are an outstanding value. I have yet to encounter an employee who did not seem proud to be representing JTV. I rarely write reviews for companies, but I believe JTV is a company with high integrity.

We appreciate Ms. ******* feedback! We are so glad to hear how pleased she has been with her purchases and experiences with JTV! We look forward to continuing to provide Ms. ***** with beautiful jewelry and gemstones for many years to come.

BEWARE!!!!!! This company has one of the WORST return policies I’ve ever. seen. 30 days to return but ALSO charged 25% restocking fee. I will never shop here again. You better make sure you love the item and it fits. I definitely would NOT shop for gifts with this company. It’s a RACKET!

We are sorry that Ms. ***** has been dissatisfied with JTV’s return policies. As stated in our policies listed on JTV.com, “We at JTV want you to be completely satisfied with your purchase. If you are not totally satisfied, just send it back in its condition “as shipped” to you within 30 days from the date of receipt for an exchange or a refund for the price of the item. No returns will be allowed and all sales are final after the 30-day return period. In JTV’s discretion, items received within 31-90 days of the day of customer’s receipt may be accepted and, if accepted, will be subject to a 25% restocking fee. We are unable to accept or process any returns received by us after 90 days from the date of customer’s original receipt of the item.” During the holidays, we also offer an extended return period. This last holiday season purchases made from Oct. 2 at 12 a.m. EST through Dec. 24 at 6 p.m. EST and were able to be returned through Jan. 31, 2024. We have been unable to locate any refunded funds associated with the information provided in association with this customer review and have attempted to contact Ms. Thiry to assist with any outstanding concerns. We appreciate Ms. ******s feedback and hope she will allow us another opportunity to serve her.

On 1/20/24 I found an item on JTV to purchase but was put on a "wait list" as it was out of stock. Their site indicated if I "reserved" it by processing the transaction, I could get the item at the current price once the item was available. I was told NOTHING would be charged to my credit card until the item was available to ship. On 1/21/24, I checked my Bank account on another transaction and saw TWO new CHARGES on 1/20/24 for $1.15! I panicked thinking that my internet and computer were hacked during the JTV transaction!! I came “this close” to calling my bank about these charges when I realized the bank would cancel my only credit card. Given it was a Sunday and the bank was closed – I decided to reach out to JTV about the posted these charges. If needed, I still had time on Monday to call the bank. I chatted w a JTV rep and they confirmed JTV sent the charges for ***** to see if the card worked. I WAS FUMING! Scammers play this game to see if a card is real and then charge a ton of stuff! My Bank is aware of this practice and calls me every time there is a purchase to check for Fraud and on one occasion cancelled the card because I could not validate the tiny purchase! I had no idea JTV did this. I immediately cancelled the waitlist order, removed my credit card from their site and contacted their customer service team via email - asking them to stop this “testing” practice and protect their customers from cancelled credit cards and potential scamming. I suggested changing their process by not shipping a purchase UNTIL the charged amount had cleared. FYI, The pending “test” charges are still on my visa – even after I cancelled the order No vendor should be “testing” credit to see if a charge will go through. In today’s world, “monkeying around” with our credit cards puts our credit card safety at risk. Please provide any updates to assist w/ my next steps on this situation. Thank you, connie ***** **** ******** ** ********** **** *****

We apologize for any confusion related to Ms. ******* Waitlist order. JTV Waitlist allows you to place an order on an out-of-stock item. If that item becomes available again within 45 days, JTV will automatically complete the order, keeping the same price as it was when you placed the item in your Waitlist. JTV will not charge for any Waitlist item until it ships. In cases where the method of payment being used to place a waitlist order has never been used with JTV previously, we need to verify that the method of payment is valid. To do so a $1.15 authorization is used to validate and verify the method of payment. This amount is never actually settled and is refunded back to the account upon completion of the authorization process. We apologize that Ms. ***** was unaware of this and for any inconvenience it may have caused. We have communicated with Ms. ****s to ensure that any concerns she has are addressed and thank her for her feedback. We appreciate Ms. ******* business and hope she will give us another opportunity to serve her.

Too JTV: As indicated in my original post, there was NO mentioned of this "test" practice for a wait listed item. To add to that my credit card showed TWO test charges not one. Also, I am aware that a regular purchase (one in which the product is currently available) does not go through a "test" charge. WHY then do you "test" on waitlist. SOLUTION: when/if the wait listed product becomes available, simple wait to ship the product until the REAL charge goes through. SIMPLE and you don't put your customers credit at risk or cause undo ramifications with their bank thinking its fraud.

In October of 2023 someone hacked my account and was able to talk to a customer service person to place an order and they allowed this person to not only order stuff but they allowed them to change my email address and add an address to my account. So when this person ordered something I never got a confirmation. Not only did this not happened once but it happened three times in the same month ordering of all same thing but different sunglasses. They racked up 1000 dollars worth by the time I was made aware of it and it was only when I called and realize there was more on my account then I had purchased. I contacted JTV and all they said was I had to file fraud with the credit card company. Now please tell me why couldn't they help after all they are the ones that allowed it to happen. Wouldn't you think when they ordered so much in a short time wouldn't a red flag go up and they would check into it. No cause all they care about is the money. I got no help from JTV and all I got from them oh we are sorry that happen but you have to contact the credit card company. I hope people read these reviews cause if this happens to you they will not help you one bit and you may be lucky if you get a I'm sorry! I will never do business with them again and I have gone through so much trying to get my stuff taking care of and in the mean time they are still ripping people offl. Want a good place to shop on line I recommend ShopLC they care about their customers. Never again JTV you are awful and don't care about anyone but just making that all mighty dollars.

JTV takes the security of our customers very seriously and takes steps with every interaction to verify account information. Unfortunately, if a customer’s information has already been compromised and another individual is able to verify correct account information and/or gain access to an online account, JTV has no way to know that this individual is not the account holder. We have assisted Ms. ***** to the best of our ability in resolving disputes she filed with her credit card carrier related to the relevant transactions. To our knowledge, Ms. ***** has received refunds from her credit card carrier on the disputes she filed. In any event, we are very sorry that this situation occurred and are happy to assist Ms. ***** with anything else she may need from us.

TOOK MY 82 YEAR OLD MOMS MONEY, NEVER SENT THE MDSE., WHICH IS THEFT BY DECEPTION., WILL BE PAYING A VISIT TO BANK TOMORROW TO FIND OUT WHAT CAN BE DONE. CALLING DOES ZERO . SENT HER A FORM TO COMPLETE IN OCT AND NEVER RECEIVED. CROOKS !!!!!!!!!!

We appreciate the feedback and would be happy to assist this customer further. Unfortunately, we were unable to locate an account or order information based on the information we have been provided. If the customer would like to send an email to ******************** to ATTN: Correspondence Supervisor, we would be glad to help with their order(s) and address their concerns. We are truly sorry that this customer’s experience was not a positive one and look forward to addressing their concerns. Our goal is for our customers to be completely satisfied with their shopping experience. We are sorry that this situation arose and look forward to an opportunity to remedy the situation.

Your customer service stinks. You don't notify your customers. You don't even take care of them. And I always loved the company I've always recommended but you know what not no more . .I want to talk to the CEO Tim Matthews about this situation to let him know how his customer service deals with people. That's all right I can always go elsewhere I guess that's what everybody else figured out too thanks JTV.......... I only left one star because I had to not because I wanted to.

We are very sorry to hear that Ms. *****s recent experience was not a positive one. We have attempted to contact Ms. Amos and have been unable to reach her. If Ms. **** would like to send an email to ******************** ** ***** ************** *******sor, we would be glad to promptly address any issues.

I have shopped since 2006 with JTV. Love all my many purchases, especially my champagne diamond pieces. The host and hostesses entertain me and make me feel like family. The quality and affordability are topnotch.

We appreciate Ms. ****** for sharing her feedback! We are so glad to hear how pleased she has been with her purchases and experiences with JTV! We are so glad Ms. ****** is a part of the JTV family and look forward to continuing to provide her with beautiful jewelry and gemstones for many years to come.