Reviews

This profile includes reviews for Jewelry Television's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Jewelry Television has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Jewelry Television

  9600 Parkside Dr Knoxville, TN 37922-2201

  
• 

  Jewelry Television

  190 Hayfield Rd Knoxville, TN 37922-2342

  

Review Details

• Review fromTammy W

  Date: 07/08/2025

  1 star
  Subject: Repeated Repair Failures and Damaged Return Item – No Resolution
  Description of Complaint:
  I have been a loyal customer of Jewelry Television (JTV) for many years and have spent thousands of dollars with the company. In 2025, I paid $50 to have a ring repaired—for what was the fourth or possibly fifth time. JTV had multiple opportunities to address the issue, and by that point, it was clear the ring was defective and not functioning as it should.
  Despite this, the ring was returned to me still not properly repaired. I contacted customer service again, and after several more attempts to resolve the matter, I was instructed to send the ring back once more.
  When it was finally returned again, not only was it still unfixed, but the ring had actually been damaged during the process. This level of service is completely unacceptable. I reached out to JTV yet again, only to receive a brief response stating that they could offer no further assistance—no refund, no repair, and no replacement. There was no accountability, no effort to make the situation right, and no acknowledgment of the long-standing nature of my relationship with the company.
  As a loyal customer who has shown patience and acted in good faith, I feel completely dismissed and disrespected. JTV’s failure to take responsibility or provide a meaningful resolution has left me with a damaged product and a complete loss of trust in the brand.
  Desired Outcome:
  I am requesting a refund of the $50 repair charge or for the ring to be properly repaired or replaced at no additional cost. I also urge JTV to take accountability for how this matter was handled and to reconsider how they treat long-standing customers who expect fair and respectful service.
  

  Jewelry Television

  Date: 07/25/2025

  We would like to clarify that no repair fees were charged to the customer; the repair fee was canceled, and no funds were collected. Upon receipt of the ring, our jeweler conducted a thorough inspection and determined that the item was heavily bent and worn beyond repair. Based on this professional assessment, the item was deemed unrepairable.
  As a result, we promptly returned the ring to the customer. We regret any inconvenience this may have caused but acted in accordance with the jeweler's findings and within policy.
  We hope that we remain **** ***** top pick for Jewelry and Gemstones.

  Tammy W

  Date: 07/28/2025

  Customer Response to Business Reply
  Thank you for the response. However, I would like to clarify and add context to my experience, as the business reply omits important details.
  It is correct that I was not charged a repair fee this last time the ring was sent in—but that was only after I had already paid out-of-pocket multiple times for repairs in the past. Each time, I followed the proper process and paid for shipping and repairs as instructed.
  The ring in question was only worn briefly - 1 time - before the gem fell out again, despite having been previously repaired. When I sent it in this final time, I was told the ring was now “bent and worn beyond repair”—but it had been sent in pristine condition, stored safely, and barely used. I believe the damage may have occurred during transit or while in the company’s possession.
  It is misleading to imply that this was my first issue or that the company went above and beyond. As a long-time customer, I feel disappointed by the quality and the lack of accountability for recurring product issues. I had hoped for a more fair resolution or replacement given the repeated problems with the same item.
  I am sharing this not to disparage, but to ensure the full context is considered. Thank you for allowing me to respond.

• Review fromMerilee S

  Date: 07/08/2025

  1 star
  Bought the "lab-created" white topaz 2 piece set.(used my $40 gift cash for partial payment)It was to be delivered on one date then after a few days learned it wasn't gonna be delivered to my apt,I had to go get it from the p.o. Contacted "customer service" after speaking to post office and got a slew of apologies but no solution.Was told I couldn't cancel the order.Finally days later package was delivered at my door.It was a surprise anniversary gift for my niece leaving on a cruise Friday.I called her over and gave it to her.Opened the box to see a CHEAP,scratched,super fake looking set like you would purchase at a flea market or county fair for maybe 20 bucks.After weighing the cost of returning it,she decided it was cheaper to keep it and donate it to the Seniors home as a bingo prize.Once burnt...lesson learnt with this "company".The only difference between jtv and any other white collar criminal is that they make sure they let you know they have screwed you (barely legally)and with a soft voice.As others have commented, it's a criminal enterprise and should be investigated and charged under the RICO Act.
  

  Jewelry Television

  Date: 07/22/2025

  We sincerely apologize for any inconvenience *** ********* experienced. Although the item was not returned, a full refund has been issued for the ring she purchased as a onetime courtesy. Our return policy, which allows returns within 30 days of receipt, is clearly outlined on our website at https://www.jtv.com/help/returns.
  We value our customers and hope *** ********* will continue to consider us her first choice for fine jewelry and gemstones.

• Review frommaryann b

  Date: 04/16/2025

  1 star
  To my knowledge I have never had an account with JTV. I recently got an email telling me that the earrings 'I bought' were being shipped to me!! I never responded because I thought it was a scam to get my info. Today I got an email message saying that the earrings were delivered! All deliveries to my building must be signed in by the doorman and that had not happened. I put my fears aside and clicked into "track my delivery" and the earrings were delivered to another state. They clearly have the incorrect email address. Who is this person who is impersonating ME??. This is clearly a questionnably company. Beware!

• Review fromDenise P

  Date: 04/11/2025

  2 stars
  This is alert to JTV that someone used my email address without my permission/authorization to sign me up. "JTV reply mail jtv com
  X, thanks for signing up" For security reasons among other things I will not reply using the supplied email address which could be a valid JTV email address. I have not done business with JTV for over decade. I have not visited their website for decade. I just want that account closed and deleted, and provided with written acknowledgement that this done. I am concerned that someone could use it with illegal intent. Plus it is possible others may have the same problem. I do not really want to rate overall experience because I am sure who signed me up.
  

  Jewelry Television

  Date: 04/17/2025

  We apologize for any inconvenience. We were unable to find any recent account activity associated with Ms* *********s information. For additional assistance via telephone Ms. ******** can contact our Consumer Protection department at 1-800-931-7001, Monday - Friday from 8am to 4:30pm EST.
  Certain states have active laws giving consumers certain rights regarding use, access and deletion of personal information we hold when submitted through a verifiable consumer request. Please refer to our Privacy Policy (https://www.jtv.com/help/privacy-policy) for more information regarding how we use and protect your personal information and instructions on how to submit a privacy/deletion request.
  If Ms. ******** no longer wishes to receive marketing emails from JTV, she may unsubscribe at any time using the unsubscribe link at the bottom of any marketing email she has received or by going to jtv.com/email, entering your email address and clicking “Unsubscribe From All” at the bottom.

• Review fromJeffrey B

  Date: 03/23/2025

  5 stars
  I have been buying jewelry from JTV since 2019. I have always been pleased with all my purchases. I think JTV is the best place to buy jewelry and gemstones in terms of quality and value. I have bought many rings from JTV and at last count well over 100 plus rings. I prefer to buy sterling silver jewelry because it is far more affordable than gold. But JTV certainly has some good deals on their gold jewelry. I am a disabled veteran, and I enjoy watching JTV broadcast daily. I think the JTV hosts and hostesses are very professional and do an excellent job. JTV customer service is first rate and does an excellent job as well. And I certainly feel a part of the JTV family. And I only have good things to say about JTV!!!!!!!!!!!!!!!
  

  Jewelry Television

  Date: 03/26/2025

  We are very glad to have you as a member of the JTV family. We are so pleased to hear that you have been so happy with the products and service you received from JTV and look forward to continuing to serve you!

• Review fromKathryn S

  Date: 03/10/2025

  1 star
  JTV sold Gift Cards at Christmas. Buy $50 get $10 free - purchased w/credit card it was "Use yourself or give away - use online anytime". The $10 Gift Card was not available to give away or use online. I could only use via phone and I used both gift cards and paid remaining balance with credit card. I returned item. JTV terms and condition say when using multiple payments w/credit card, refunds will be made as paid. Instead, JTV put $50 in merchant credit (can't be used as gift card) $10 in brilliant cash (must be used in 30 days) and refunded the remaining balance to credit card. JTV refused on 3 communications to refund the Gift Card money as Gift Card money per terms and conditions. The money was no longer available to give; $10 had to be used in 30 days or lost. Purchasing the Gift Cards w/credit card, the credit card company stepped in. Although Gift Cards are not refundable, because of the "scam" the case was disputed with JTV. The credit card found in my favor and JTV refunded the original $50 paid for the Gift Cards. I consider this manipulation of customers money.

• Review fromAllison V

  Date: 01/03/2025

  1 star
  They take your flipping money in two (2) seconds and you have about two seconds to call back and cancel your order.
  I placed at nighttime and called back next morning and was told, nope sorry - you can send it back and get a refund when you receive it but we can't cancel this order.
  This is not right. They can cancel, they just don't want to.
  I want my money back today! Not two fu......weeks from now!
  Allison
  

  Jewelry Television

  Date: 01/15/2025

  We are sorry to hear that Ms. ********s order could not be canceled and apologize for any inconvenience this may have caused. Most of our inventory is now automated and orders can often be processed within minutes of submission. We have marked the return label for order 194278362 as complimentary as a one time courtesy if Ms. ******* decides to return her item.

• Review fromJil M

  Date: 11/20/2024

  1 star
  JTV is stealing customers $$$, I returned 3 bracelets, $426.60, $494.30 and provided track # usps on 10/14/24. On 11/4/24 csr/Janet call at 3pm. She stated package had not moved from Post office. I asked her what was LOST PACKAGE POLICIES, she said, 15 days after proof receipt scan, which was 10/14/24! Then Janet said, would call her supervisor/Kim, and a refund would by issued by Friday 11/8/24. Called again, 11/10/24 csr/Ginger, she said was checking with her supervisor Bonnie. They were in process of FILING CLAIMS for LOST PACKAGE REFUND with USPS. Again called, 11/12/24 csr/Pam stated they were doing an investigation with usps and would call me back, NO ONE EVER called back! As this is against rules/regs of FDIC banking and fraudulent activity, as they have my $$$ and filing claims USPS. I will be filing fraud report with usps POST MASTER GENERAL TOO!
  

  Jewelry Television

  Date: 11/26/2024

  We appreciate the feedback and would be happy to assist this customer further. Unfortunately, we were unable to locate an account or order information based on the information we have been provided. If the customer would like to send an email to [email protected] to ATTN: Correspondence Supervisor, we would be glad to help with their order(s) and address their concerns. We are truly sorry that this customer’s experience was not a positive one and look forward to addressing their concerns. Our goal is for our customers to be completely satisfied with their shopping experience. We are sorry that this situation arose and look forward to an opportunity to remedy the situation.

• Review fromSuzanne D

  Date: 10/03/2024

  1 star
  Beware of the deals???
  I placed an order on the web for what appeared to be a very good deal. I placed the order sent it to my inlaws address, as a gift. My credit card was debited with an intial payment for the partial payment. I noticed that I had not received an alert that the item was shipped, and the order was in pending status 6 days after I had initially placed the order.
  The item price had increased to nearly double the advertised price I had paid for the item. I checked the order status later in the afternoon and noticed that my order had been cancelled and item was no longer in stock.
  I called JTV, at that point I was told that the order was cancelled because the ship to address did not match the Bill to address on my credit card. I had sent previous items to my In-laws address for which there were no issues. They made no attempt to contact me to verify and surely customers send gifts to others? This did not make sense who cancells a customer's order, with valid credit!
  I could see the pending payment on my credit card made 6 days earlier and then 6 days later the credit to my account on the same day cancelled. Perhaps it would have been more credible to say we oversold and we will try to honor the price when we get more inventory in. (Can I offer you a replacement, raincheck etc...)
  When its junk or smaller than shown in the picture you will receive your order for sure. Not a credible company when it comes to delivering deals promised. They do not honor there commitments on order confirmation who know that you needed to follow up to ensure some lame duck excuse was not used for their inability to meet their obligations i.e. deliver product to customers
  

  Jewelry Television

  Date: 10/08/2024

  On September 28, 2024, Ms. ******* placed online order 192496384. On October 2, 2024, our Consumer Protection department attempted to verify that the address associated with the order matched with the information on file with the method of payment. According to the card issuer, the information did not match. A representative from our Consumer Protection department attempted to contact Ms. ******* via telephone to advise her that the order would be cancelled within 24 hours if the address issue was not addressed and was unable to reach her. The order was cancelled by a Consumer Protection agent on October 3, 2024.
  On October 3, 2024, after the order was cancelled, Ms. ******* called and spoke with one of our Customer Care representatives who advised her of the reason that the order was cancelled.
  As a courtesy to our customers to help ensure transactions are legitimate, our typical policy is to verify that the account and/or shipping address matches the address on file with the method of payment used on all first-time orders and any subsequent orders as necessary. Per our Terms and Conditions as posted at jtv.com/help/terms, “JTV reserves the right to decline or cancel your order, or any portion of it, for any reason.” We are very sorry that we were unable to reach Ms. ******* before her order was cancelled.

• Review fromDebi G

  Date: 09/11/2024

  1 star
  I purchased a moissanite tennis bracelet for $1700 which included a lifetime warranty. The brilliance and fire went out of the stones and they refused to honor the lifetime warranty. They did not return my phone calls and even though I try to compromise and work with them they refused. I don’t think Charles ******* would be happy at the deplorable customer service. I am a preferred customer and have spent tens of thousands of dollars and they offer me no courtesy. This is my warning to you. They don’t keep their word and don’t care about customer service , thank you, Debi ****
  

  Jewelry Television

  Date: 09/16/2024

  We would be glad to assist Ms. **** with her order ********** Ms. **** can ship her item to Attn: Customer Liaison 190 Hayfield Road Knoxville, TN 37922 to have the stones assessed under the Moissanite Fire™ Limited Warranty. Ms. Gray may also call 800-581-3002 to speak with one of our representatives for additional assistance.