Complaints

This profile includes complaints for Consumer Protection Networks LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Protection Networks LLC

  800 S Gay St STE 700 Knoxville, TN 37929-9703

  
• 

  Consumer Protection Networks LLC

  24624 I45 N STE 200 Oak Ridge North, TX 77386

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because:
  I still have ***** ***** paperwork showing the $69 a month payment and no interest for 15 months.  I received DISCOVER'S JUNE 2023 STATEMENT THAT I AM RESPONSIBLE TO pay $139 a month WHICH IS DOUBLE THE AMOUNT I AGREED TO PAY.  I spoke with Tahiti Villages management companies contract department representative on December 6th 2023.They said they have nothing in my file that they were contacted by consumer protection Network and that consumer has made no efforts on my behalf to exit my timeshare.
  Consumer protection Network needs to cancel my termination agreement and return the $6,910 to the Discover credit card they opened in my name at the Hilton hotel in Ocala on April 6, 2023. Thank you.
  Sincerely,
  
  **** *******

  Business Response

  Date: 12/01/2023

  Our contract is very straight forward and easy to decipher. We met with **** on 4/6/2023 and she was distraught about the ongoing cost of her timeshare maintenance fees and wanted a way out that would save her money in the long term. We were able to solidify her an extremely favorable exit strategy at a low cost. She needed assistance with payment and decided to apply for a discover. After the read and signed the contact on 4/6/2023 she left happy and a welcome call was made on 4/7/2023 which also went extremely well. No money was collected at this time. On 4/18/2023 sometime after **** got her Discover card in the mail with terms and conditions she called us to authorize running the $6910 payment in full. On 10/6 we received notice from **** claiming fraud due to her monthly payment due to discover. We have been working on this file and it is near the final stages. No where in our contract does it guarantee a credit approval or monthly payment, that info is sensitive to the user and is based off individual credit scores, income, and other factors beyond our purview. **** had ample opportunity to read the terms and conditions that discover provided to her and if they weren't favorable in her mind she didn't have to call us and process the payment. As I stated early Consumer Protection Networks is going to continue in finalizing her timeshare exit as agreed upon.

  Business Response

  Date: 12/29/2023

  Respectfully ma'am the payment you agree to pay Discover is up to you. Discover sent you paperwork for a credit card and you agreed to their terms when you authorized a charge. We do not dictate credit approvals, interest rates, or payments. If you are unhappy with the terms with discover credit you can always shop rates as many clients do. You did not have to pay with that card you have access to a multitude of 0% interest cards with minimum payment schedules but applying for those that squarely on you. The terms and conditions of the credit card you used are your responsibility. 

  Customer Answer

  Date: 01/03/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Consumer Protection Network continually talk about my responsibility of signing the contract, but completely ignoring the MISLEADING SALES PITCH of your representative, ***** ****, which I foolishly believed!! WITHOUT ***** TAKING MY INFORMATION AND WRITING DOWN $69 A MONTH WITH ZERO INTEREST FOR 15  MONTHS, I WOULD HAVE NEVER, EVER, SIGNED YOUR TERMINATION AGREEMENT. 

  THOSE WERE THE FRAUDULENT TERMS AND CONDITIONS WHICH PRECEDED MY SIGNING YOUR AGREEMENT AND I AM THE VICTIM WHOSE CREDIT IS BEING RUINED. 

  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:09/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Consumer Protection Networks to help me out of a timeshare contract in November 2022. I have repeatedly tried to contact them to get an update on their progress. They will not answer my calls at all, they just say leave your number and they will return the call as soon as possible.

  Business Response

  Date: 10/02/2023

  We have spoken with this client multiple times and have resent the release documents to them that needed to be updated. The clients have our contact information, and they also have the ability to schedule an update call with our staff at any time they wish.

  Our clients are updated on any progress for their file by email every 30 days. The release process is moving along according to schedule and the release of ownership will be completed.

• Initial Complaint

  Date:04/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/29/23 I attended a meeting to discuss how timeshares. I was told that I would receive $25 gas voucher to redeem after I purchased gas, which I did, and emailed to *****.******@cpnmail.com on 4/8/23, a picture of the voucher I was given along with a picture of my $25 gas receipt to prove purchase. I was told to wait 10 business days. I never received reimbursement for $25 gas purchase so I emailed ***** ****** who told me that the reimbursement was sent to me via my email address from Vanilla Inc. Never heard of nor was I advised that I would be getting my reimbursement from Vanilla Inc.! I told ***** ****** by email, that since I was unaware of Vanilla Inc. that their email probably went to my junk file which is deleted daily. I checked my deleted emails for 4/18/23 as ***** ****** told me when it was sent and there is nothing from Vanilla Inc. I have done what I was told and expect Consumer Protection Networks to do what they promised me.

  Business Response

  Date: 05/12/2023

  This customer was sent a $25 Visa card for her gas reimbursement on 4/18/23. It was emailed to ************************ The email was resent to this same email address on 4/28/23. This customer has received the $25 Visa card and can call our customer service department at 866-682-1706 at any time if she is having issues with her email provider. Please let us know if there is anything else we can do to address this issue. Thank you.

• Initial Complaint

  Date:02/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was invited to listen to new info regarding my timeshare maintenance fees. My husband and I attended the meeting which was to start at 12. Well, we had to wait for one person to bring everyone a meal one part at a time. So, meeting started closer to 12:45. **** spoke and explained all about timeshares & fees and said the ONLY way to get out legally is thru them. He further stated that ALL timeshares will go to our heirs and they r stuck paying the same yearly fees. Called “in perpetuity”. They wanted us to pay them to get us out of the timeshare all together and it isn’t cheap!!
  When **** finished he told each of us that we were promised a restaurant gift card but he let it in his hotel near Lynchburg and it will be at least another 90 minutes before he can get back with them. I said to him that I red reviews where he seems to always leave the gift cards somewhere else. He said it’s the reviewers fault bcuz they didn’t do what they were asked! What?! We were asked to attend and we all did but no one got the gift card. It appears that all the reviews about this are entirely accurate!
  Then there’s the “in perpetuity” clause. My dad passed and owned in Hilton head, I asked if no timeshare lets us out of the clause why did my dads TS at Hilton head? He said “that’s the only one I know of that does that”. Oddly, he never asked the name of the timeshare so, again, lies, fraud and out right poor business model. I didn’t purchase, no one wanted to talk to me once they knew I had researched them.

  Business Response

  Date: 02/13/2023

  We apologize for any delay in receiving the gifts you were promised for attending our meeting, as they should have informed you that the gift cards would be mailed from the corporate office. Our staff will mail the $25 Gas Reimbursement card and the $100 restaurant gift card to your home address. Our Customer Care department has emailed the attendee directly for any other assistance needed with gifting.

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 22, 2022, Consumer Protection Network (CPI) held a seminar in Chattanooga, TN designed to help consumers get rid of their timeshare. I own four. I signed an agreement to have them get rid of mine and those co-owned by me and my sister, ***** ********, at a cost of $18,000. I paid a $8000 deposit with my ViSA credit card with Barclay Bank as a down payment for the services. Per the agreement, I failed to rescind within three days. Per "What's Next" steps from CPI, I was supposed to get a call from *** **** the next day. I did not receive a call. Thanksgiving holidays were upon us so I assumed I would get a call the next week. I did not. I was also supposed to get a call from the legal department by Wednesday of the following week. I did not. I called and left a message with their answering personnel and send an email to the company email site ([email protected]). No response. I called 2 more times and send a followup email. I called the company on December 30 and left a message. On 12/31/22 I received a call from ***** **. I explained that I wanted to get my money back. She asked to have a few minutes to check out the information and called me back with an offer to reduce the $18,000 to $11,500. I declined and told her that I did not have confidence in the company. Per the agreement, "Within 30 days from the date of this Agreement, CPN and/or its agents will send a Release Packet requesting necessary information...." I have not received a packet. CPN has done none of the things they indicated they would do so I would like to have my money back. *** **** called me on 1/3/23 and we discussed the above. He told me that he would review the information and get back with me the next day or end of the week at the latest. Nothing! I have not heard from anyone at CPN. I sent a certified letter on 1/9/23. No response. I am requesting a refund and cancellation of the agreement.

  Business Response

  Date: 02/13/2023

  Consumer Protection Networks has already agreed to refund this client the full amount of $8,000 but we want to correct some incorrect statements. This contract was never paid in full so there were no documents processed or sent to the client because of this. The client did receive the verification call the day after the sale, and our staff left a voicemail. The release department did call the client the following week, on 11/29, and left a voicemail and the client called them back and was informed how the release process works and that we would follow up with the clients after the file is paid in full. We apologize for any confusion on how our release process works but our contract documents clearly stated that the file will not be processed until the contract is paid in full. We are always available to complete the release process for this client's properties if they need our help in the future.

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction post date: August 8, 2022
  Amount: $7200 Capital One credit card
  Consumer Protection Networks, LLC (CPN) is a timeshare transfer/cancellation company that liquidates the owner's timeshare units back to the resorts.
  CPN rented space at a Holiday Inn in Clermont, Florida and put on a presentation. This was to terminate obligations to pay our annual maintenance fees. I'm 73 years old and on a fixed income. The maintenance fees were now around $2000 for my two units.
  The Sr Legal Consultant said he had contacts of over 15,000 timeshare companies and lodges. He said that he would call my lodge, the ******** ****e, direct and let me know exactly how much they would charge. He said the ******** ****e charge is $8200; however, that CPN could bring the cost down to $7200 and save me $1000.
  Trusting that they were honest with me, I signed the termination agreement. The CPN National Director filled out the paperwork and charged my Capital One credit card.
  A couple of days later I discovered several red flags. I then decided to call the ******** ****e myself. I found that there is NO charge for me to transfer my timeshare units. I only need to sign a Quit Claim Deed to the ******** ****e.
  CPN has provided NO service and refused my request for cancellation of the agreement. I called and left voice messages with at least five staff/departments including the owner; however, no calls were ever returned.
  I disputed the transaction with Capital One; however, after many weeks of back-and-forth correspondence they declined, that I signed the agreement.
  Company response "... We are in contact with the client in order to resolve this quickly". This is a lie, there's been no attempt to contact me. They have my home and cellular phone numbers and email address.
  Consumer Protection Networks has refused to refund the $7200 charge. I have transferred my timeshare units to the ******** ****e at NO cost, balance is: $0.00.
  I am requesting a refund of the $7200 charge.

  Business Response

  Date: 01/24/2023

  The customer contacted his resort and they agreed to take back his two deeds. Due to this, Consumer Protection Networks has spoken with the customer and agreed to a refund of $6,100.00 and the customer is in agreement with this refund. The refund of $6,100.00 will be in the form of a check made payable to the customer and will be mailed to the customer's home address.

  Customer Answer

  Date: 01/27/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business ** ********* ** ********* ** ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ***

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company repeatedly stated during their presentation that theirs was the ONLY way to legally exit a timeshare contract, that the timeshare companies would never let anyone out of a contract. I paid them $24896 to exit my Wyndham contract. Later I called Wyndham and learned that they have a Certified Exit program with 4 options to exit a contract, none of which incurs an exit fee. They have a website that corroborates what their employed told me. This made me believe that what we were told in the presentation by CPN was totally unfounded. I called Customer Care Supv at CPN, and after a heated discussion he told me that if I could provide proof of Wyndham's exit policy that he would refund all my money. I sent him the link to the website and asked when I could expect to receive the refund. His answer was "he would follow up as soon as possible". After 8 days and 3 more emails asking for him to communicate with me, it seems that I am being ignored as I have heard nothing from him.
  CPN's repeated statements about being the only source for legally exiting a timeshare contract are apparently untenable. I want the company to honor statement and send an immediate refund via certified mail. If the amount of $12000 that I disputed with the credit card company is a permanent "refund", the remaining amount that is due to me from CPN is $12896.00.
  Here is proof of Wyndham's exit plan. https://www.wyndhamdestinations.com/us/en/wyndham-cares/certified-exit
  

  Business Response

  Date: 01/11/2023

  Business Response /* (1000, 7, 2023/01/03) */
  We apologize for any inconveniences we may have caused. Because there are thousands of resorts, each situation and the remedies available differ case by case. We pride ourselves on finding the best solution for every client throughout this ever-changing landscape of Timeshare ownership. We are happy to hear that your Resort may be willing to work with you due to your circumstances. Our company has agreed to a full refund for this client and our staff has emailed this information to the client directly to confirm that she will be receiving a refund check for the full amount.
  
  
  Consumer Response /* (2000, 9, 2023/01/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I will certainly accept the refund however their explanation lacks credibility since Wyndham has had an exit plan for several years, the details of which have always been available online. As yet, I have not heard from the company. I was promised a refund weeks ago and still have not received it. I ask for a bank certified check and that it be sent by certified mail due to the current situation of mail theft.

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 20, 2022, I attended a sales presentation and was promised a $25 gas voucher. I filled out the requested information (gas receipt, photo of a certificate and my mailing address) and emailed this information to the designated internet site ([email protected]). As of a month later (Nov. 21, 2022) I have not received any response.
  

  Business Response

  Date: 01/06/2023

  Business Response /* (1000, 7, 2022/12/07) */
  Our company had previously mailed the $25.00 gas reimbursement card to Mr ********. Our staff has mailed a second $25.00 card to the address listed in this complaint and have emailed Mr ******** directly to confirm this, with a request for him to respond back to that email to confirm that he has received the card when it arrives in the mail.
  
  
  Consumer Response /* (3000, 9, 2022/12/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response claims to have mailed me something and emailed me something. However I have NOT received a thing. If any of these claims are true, please enclose a copy of them on this email chain. In the meantime what was the date and message line in the emails that were suppose to be sent to me. Have the so-called reimbursement cards been "cashed:?
  
  
  Business Response /* (4000, 11, 2022/12/12) */
  Our staff has forwarded the receipt, by email, confirming that the $25 Visa/Mastercard gift card was re-mailed to the customer's home address, and it should arrive within the next few days. We requested for Mr to respond back to our email to confirm that he received the gift card when it arrives. Please let us know if there is anything else we can do to address this issue.