Solar Energy Design
Solar Titan USAAbout
This business has 2 alerts
Important information
- Additional Info:Financing, Check, Credit Card According to information in BBB files, Solar Titan (Ideal Horizon Benefits) has a pattern of complaints in the areas of product and/or sales practice issues, as well as customer service issues. Specifically, complainants allege that during the sales process representatives are suggesting the consumer can expect large savings on their electricity/utility bills as a result of the solar panel systems being installed. Complainants allege that the sales representatives claim the solar power will provide the majority of the energy needed/used by the consumer's home and sometimes overproduce resulting in credits from the power companies. Once the contract has been signed, complainants allege that they experience delays in getting their systems activated due to inspection or equipment issues. Additionally, once turned on, complainants allege the systems are under producing from the expectations during the sales process. Complainants are also alleging that when they attempt to bring these issues to the company's attention, they are experiencing communication challenges such as long hold times on the phone, lack of response to emails and phone calls, and/or unfulfilled promises to review the systems in question.
About This Business
Products and Services
Business Details
- Local BBB:
- BBB of Greater East Tennessee
- BBB File Opened:
- 10/28/2019
- Business Started:
- 1/1/2015
- Business Started Locally:
- 4/1/2019
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Ideal Horizon Benefits
- Business Management:
- Craig Kelley, President
Additional Contact Information
- Principal Contacts
- Craig Kelley, President
- Customer Contacts
- Craig Kelley, President
- Sarah Kirkland, Director of Business Development
- Neil Maddox, Marketing Coordinator
- Richard Micheal Atnip, Registered Agent
- Additional Email Addresses
- Primary: Email this Business
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of 001056810 for this business, issued by Secretary Of State (corporate Division)
Secretary Of State (corporate Division)
312 8th Ave N.6th Floor
Nashville TN 37243
Additional Information
- Refund and Exchange Policy
- 3 Day Right of Cancellation, per State standard on all contracts
- Business Categories
- Solar Energy Design
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