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Business Profile

Lawyers

Finkelstein, Kern, Steinberg & Cunningham Law firm

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recieved a letter in November 2024, stating that I owed a balance to Dell. In January 2025, I called the lawyer, and made a payment arrangement of 100.00 a month. I haven't missed or been delinquent with any payments. On or about April 28th 2025, this company took everything i had in my personal checking account at trust mark bank. Taking all the funds I had. They stated they would take all my funds until May 26,27 2025. They took all these actions without notifying me, and left me nothing to live on. I have not recieved any garnishment notices from the bank or said company. All I want is the money that they have taken from me.

    Business Response

    Date: 05/15/2025

    This consumer called our office on November 14, 2024, to set up a payment plan with an understanding that the first payment would be due December 20, 2024. This consumer missed the first payment of the payment plan and did not make the first payment until January 21, 2025. The payment plan was cancelled due to the first payment being missed in December 2024 and consumer not willing to bring her account current. A bank levy was issued on March 10, 2025, due to nonpayment during the months of December and February. This consumer has since made two payments, on March 11, 2025, and April 22, 2025. This consumer is not in a payment plan with our office due to default; therefore, we executed on the judgment we received on March 29, 2018, and issued the bank levy.

  • Initial Complaint

    Date:04/04/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Midland Credit Management, I do not have a contract with Finekstein, Kern, Steinberg& Cunningham, PC, they did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:08/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company improperly served my court summons! I never received it! Also they are saying my debt is almost 300 more than it is!

    Business Response

    Date: 09/16/2024

    We spoke with complainant on 3/18/2024. We have a copy of the call, but this portal will not accept it. On that call, complainant contacted our office, advised she had been served a summons and did not want to go to court. Our agent gave her the details of her debt, and complainant chose to be set up on a payment arrangement. Our agent set her up on a payment arrangement for the amount that complainant stated she could afford ($50). She did not contest the balance or the debt and never has with our office. Judgment was taken at the court date and complainant did not appear. She made one payment on 4/22/24 and then defaulted on the payment arrangement. We attempted to contact her to set her back up on her arrangement, and talked with her once and left her a message once. She made no further payments. Her file has gone to post-judgment collections due to lack of payment. Once a levy had already been filed, she contacted us through our website and asked to reduce her payment to $25.

    Never did the complainant dispute the balance or the summons with our office. I am happy to provide the phone call for review where she acknowledged the court date and where the balance was discussed and she did not dispute it. We understand that collections can be frustrating, but we, as a business, go to great lengths to use customer service and to accommodate situations in the best manner possible. We do not think that this complaint is factual or valid based on management's reviews of the calls and the file.

  • Initial Complaint

    Date:09/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My checking account has been frozen by this company. I have never done business with Midland Credit Management or heard of them until today. The court house provided me documents showing what company put in to action to have my accounts frozen. I have not received any warning before today. I don't even have any open accounts for this company on my credit report. I am requesting that my accounts be released and I received valid documentation displaying why this action has taken place. I do not have any open cases on my credit report so I am baffled. Please advise.

    Business Response

    Date: 09/21/2023

    *** *****

    Our records show that you were or should have been aware of this matter since 2017, as you were personally served with the relevant civil warrant at the same address that you provided with your BBB complaint.  Moreover, multiple correspondences have been sent to your present address from our office.  A thorough review of your matter shows that no improper actions have taken place.  That said, if you have any further questions or concerns, please feel free to reach out to us at ***** ******** or at [email protected].  Thank you.

  • Initial Complaint

    Date:09/08/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been making payments to fulfill a debt owed. I have made payments since 4/22/19. Since August 9, 2021 I have been sending two checks a month. I have bank scans of the business receiving the checks. They went to court without serving me or any notification to allow me to defend myself and have the court place a Levy on my bank. Attempted to contact the business about the issue but get forwarded to a voicemail box.

    Business Response

    Date: 09/21/2023

    *** ******

    Subsequent to your submittal of the relevant BBB complaint, you spoke with our office and were provided an explanation as to why certain actions were taken by our firm.  It is our understanding that your issues and concerns have been addressed and sufficiently resolved.  However, if there is any further information you require, please just let us know at your convenience at ***** ******** or at [email protected].  Thank you.

    Customer Answer

    Date: 09/21/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *****

  • Initial Complaint

    Date:04/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving debt collections from this company. I haven't ever done business with them and I want them to stop all collection activity against me.

    Business Response

    Date: 04/18/2023

    Ms. ******

    Thank you for the opportunity to respond to your complaint. According to this complaint, you are disputing the validity of this debt. In response, we've notified our client, Midland Funding, LLC, of your dispute. Also, we will be mailing you original account level documentation that supports the validity of this debt. After reviewing this documentation, if you still dispute this account, please contact us at ************ **** *** and we will further assist you with your concerns. Thank you for your patience as we help address this matter. 

    Best Regards,

    **** **********

  • Initial Complaint

    Date:03/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 12/08/2022 I was served civil summons papers from FINKELSTEIN, KERN, STEINBERG & CUNNINGHAM. I have never dealt with this company, I have never received a letter or debt verification from this company, I tried numerous times calling the number provided in the summons paper and could never get an answer or a call back. Upon investigating I found Midland Credit Management (another debt collector) had forwarded this UNVERIFIED debt to them, and they proceeded to file a court date without verifying this debt and completely ignoring my right to request third party arbitration. Filing a court date and Ignoring my calls, emails, never attempting to communicate with me in the first place makes me question the legitimacy of this company, this is my last attempt to start communication and come to an agreement, I am willing to pay one fourth (1/4) for the DELETION of this debt. if this company fails to respond I will file a grievance complaint with the Tennessee BAR association and also with the Board of Professional Responsibility.

    Business Response

    Date: 03/06/2023

    *** *******

    Thank you for this opportunity to respond to your complaint. I apologize for being unable to communicate with us. Based on your complaint, it appears the address and phone number we had for you was incorrect. Because of this, we will be mailing full documentation to the address you provided. Also, we will have an account representative can the phone number you provided. We currently do not email our customers. Please feel free to contact ***** ****, our collections manager, directly at ************ **** **** We'd be happy to discuss a resolution of this matter with you. 

     

    Best regards,

    **** **********

     

Finkelstein, Kern, Steinberg & Cunningham Law firm is NOT a BBB Accredited Business.

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