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Business Profile

Hotels

Woodspring Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/2/24 I personally paid 92.09. On 12/3/24 around 10 am I informed front desk that a non profit organization was paying for 3 more nights. It is an organization that is known by the staff and business.
    Staff even talked with a caseworker with the organization to verify that they would be making payment over phone.
    Front desk said everything was ok. Then at 10:45 am my debit card was charged 81.81 for the room.
    I go back to front desk, my caseworker asked why did they charge me when she had told them she was calling back before 11 am to pay for that 3 night. The front desk work said it was an accident and would refund my money.
    Staff should be aware that not everyone is there on vacation and kindness and compassion should be shown to everyone.

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wednesday October 16-2024 so late at after night into Thursday a.m.
    Yes late arrival, a female at window... thanks.
    Come early morning, i find out several things that are not in sync with Woodspring Suites' hospitality style and history.
    No internet at all... "you have to ask for it" she said.
    Leather chair: torn to bits in 2-3 places.
    Bathroom door: As if someone punched a 6" whole into it. A potential security/safety concern for guests, no?
    Front desk lady did charge me an hefty bill so late at night.
    She would not allow for late departure.
    As for wi-fi request and other concerns: no reply at all.

    My dispute is that Woodspring suites had a better history with me and i with them.
    i am disappointed therefore am submitting this complaint due to such less-than service.

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    woodspring in louisville TN, failed to refund my hotel occupency tax ($650.40) after i stayed there consecutively for 120 nights (june 21-Oct21) 2020
    State law states only 90+ days

Woodspring Suites is NOT a BBB Accredited Business.

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