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Business Profile

Fast Food Restaurants

Zaxby's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This location is rude crude and socially unacceptable! I used the app to place an order. Upon arriving at this location they told me their system was down they couldn't prepare my order. It would be 30+ minutes. I explained I was on my lunch hour and couldn't wait. I showed my order confirmation. I also explained I had 15 bucks left in my card and I had spent 11 of that with them. Long story short. Three weeks later. No food. No refund. Despite numerous calls and emails. This company doesn't care.

    Business Response

    Date: 10/18/2022

    Business Response /* (1000, 7, 2022/10/03) */
    Contact Name and Title: John S. DM
    Contact Phone: XXXXXXXXXX
    Contact Email: ****@zaxtn.com
    Hey ***** I had tried to respond previously on Sept 7 after receiving your complaint from our corporate website. I assumed the issue had been resolved from there and I apologize that I dropped the ball on follow up. On the original day of your visit the power had gone out so they genuinely couldn't make or refund the order at that time. We are more than happy to make the situation right and would be happy to both remake the order and issue a full refund. If you would like to respond to ****@zaxtn.com with any further request or details, I am happy to help. I hope this message finds you well.


    Business Response /* (1000, 10, 2022/10/03) */
    Business supplied email: **************@zaxbys.com
    Use this address for any contact with the Better Business Bureau

Zaxby's is NOT a BBB Accredited Business.

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