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Business Profile

Credit Card Merchant Services

Elavon

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Elavon's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Elavon has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Elavon

      7300 Chapman Hwy Knoxville, TN 37920-6612

      BBB accredited business seal

    • Elavon

      200 - 4576 Yonge St North York, ON M2N 6N4

    • Elavon

      2201 Speers Rd Oakville, ON L6L 2X7

    • Elavon

      Atlanta, GA 30328-5346

    • Elavlon

      5955 Parkway North Blvd Ste A Cumming, GA 30040-1389

    Customer Review Ratings

    1

    Average of 38 Customer Reviews

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    Review Details

    • Jaclyn B

      Date: 10/14/2025

      This place is a joke. *** ***** *** ***** are the absolute worst. I’m getting charged $175 for an annual fee even though I’m closing my account with them. I will never recommend this business

    • Porsche B

      Date: 10/06/2025

      Shut us down indefinitely without any notice in the middle of a work week and has a bad customer service

    • Fermin L

      Date: 09/30/2025

      Stay away!!! The worst experience I've ever had with any credit card processing company. Stay away stay far far away. The worst representatives I've ever spoke to you never got anything done on time. Kept charging me even when after I returned all the equipment.

    • Brandon L

      Date: 09/26/2025

      Do not do business with this company! They will shut you down for no reason and hold your funds.
      They held $30K of my funds for absolutely no reason for 90 days, then wanted another 90 days.
      THIEVES

    • Don M

      Date: 09/23/2025

      I was referred to Elavon through Costco for credit card processing. My processing fees began at $11/month, but later jumped to about $136/month under Business to Business ACH BKCD Processing Fees. Even after I canceled my account, Elavon still billed me an additional $25 monthly fee the following month.
      I contacted customer support, but the issue remains unresolved.
      Desired Resolution:
      I am requesting:
      A full refund of all charges above the original $11/month, including the $25 post-cancellation fee.
      Written confirmation that my account is fully canceled and closed.
      Assurance in writing that no further charges will be assessed in the future.

    • David A

      Date: 09/02/2025

      Nightmare, scam, fraud, lost time and money, so frustrated, need a lawyer.
      We are a used car dealership and sold a vehicle to a repeat customer on 8/26/2025 for $16,100. Elavon flagged the transaction as fraud and I explained to them this is a repeat customer buying vehicles for their business. I was assigned to fraud analyst ******* ****** She wanted me to get all the billing information from my customer which I provided. I explained to her this looks bad on our company reputation to accuse a repeat customer of fraudulent activity trying to extract information from them. She was very difficult to reach and was unreachable on 8/28/25 and 8/29/25. On 8/29/2025 Elevon withdrew the $16,100 from my US bank account in the form of 10 separate chargebacks for $1600. I went to my local US Bank branch on8/29/2025 and had a banker try to contact ******* and the Elavon loss prevention department. After being on hold for 2 hours someone finally answered in customer service and said no one in the loss prevention department was at their desk anymore even though it was business hours. I finally got in contact with ******* she answered her phone on 9/2/2025 and explained to me that they are "holding" my money in their reserves, the $16,100 for 90 days at least. So at this point I don't have the vehicle anymore, the customers card is charged $16,100, and I don't have the $16,100 they paid for the vehicle. After all this Elevon has the nerve to still charge me their 2.6% processing fee $527.70 and my account gets overdrawn to negative. This nightmare situation could bankrupt my business. To my horror I went online and started checking reviews on Elavon and they have all negative reviews with people in the same nightmare situation with their funds being held by Elavon. There are businesses explaining their funds being held for 6-12 months. Apparently this is their common scam they are getting away with and only start cooperating when you get a lawyer involved to recover funds.

    • Ekaterina S

      Date: 08/26/2025

      Absolutely terrible experience – do not recommend.
      Our business had a valid customer transaction disputed, and despite us providing full proof — including a signed receipt and complete documentation — Evalon completely disregarded the evidence. They sided with the customer, essentially supporting fraud.
      This shows that Evalon does not protect their business clients at all. Instead, they make it easy for dishonest customers to abuse the system. As a business owner, that is unacceptable.
      After this incident, we immediately switched to another credit card merchant service and cut off all communication with Evalon. Their lack of support and failure to stand by legitimate businesses makes them unreliable and unsafe for anyone processing payments.
      If you value your time, money, and security, stay away from Evalon Credit Card Merchant Services.

    • Ekaterina D

      Date: 05/05/2025

      I reached out to cancel my account and was sent the Closure Form by ***, which I filled out and returned on March 19. I received the following confirmation:
      "Thank you for sending back the closure forms. We will begin processing your closure request promptly.
      Best regards, ****
      Today is May 5, and my bank account has since been charged twice for the service:
      April 2, 2025
      May 2, 2025
      *** has not responded to any of my follow-up emails, which is deeply concerning and makes me question the legitimacy of the service.
      Please contact me immediately to confirm the status of my account closure and issue a full refund for the charges made after March 19.

    • Ciara B

      Date: 04/29/2025

      Elavon/Talech has been extremely frustrating to deal with for our company. Constant hardware and software issues, but the big kicker was when we recently realized they had been charging us for several pieces of hardware that were returned over a year ago. There were also several other charges that Elavon refused to explain, but were then taken off of our next bill. We have been trying to resolve this issue for a couple of months now and have been literally ignored over and over. I have continually reached out to FIVE employees that we have worked with previously (***** ****** **** ******* ***** ****** ********* ********** *** **** ****** only to get zero answers. Completely unprofessional, we will be looking into other options for our POS and apparently will have to issue chargebacks since we cannot seem to get credits in any timely manner or any communication at all. DO NOT WASTE YOUR TIME.

    • ShipWit G

      Date: 04/02/2025

      Elevon STOLE $29,000 from us a few months back then after the bank returned that money because they had no right to charge us, they AGAIN stole $25,000 from our account under a new merchant ID and new ACH name. They operate under several names on your bank statement. There was no justification for these charges. ******** *******" (probably not his real name) is the one who overseas this FRAUD operation and he is a con man who pretends like he doesn't know who you are every time you call in, even if you talked to him a few minutes prior, but behind your back initiates what can only be described as criminal fraud. Just today, they manually debited our account again for $2,385 ten (10) times without any justification for doing so. I will not be leaving this alone and I will keep posting complaints and reviews online detailing what will transpire going forward. I will also be seeking legal council and will file complaints with the FCC and other regulatory agencies. This criminal behavior must be stopped. Look how many businesses they do this to.

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