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Business Profile

Collections Agencies

Financial Accounts Service Team, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with financial account services team. I do not have a contract with this Financial account services team. They did not provide me with the original contract as i requested.

  • Initial Complaint

    Date:04/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with Financial Accounts services team. I do not have a contract with Financial Accounts Services Team. When I requested the original contract and purchase agreement they did not provide it to me.

    Business Response

    Date: 04/23/2024

    The BBB is not a place to dispute the matter in question. If you wish to dispute the matter please send a dispute in writing to PO Box 11567 Knoxville, TN 37939. Once the dispute is received it will be reviewed. 

  • Initial Complaint

    Date:03/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with NORTHLAND COMMUNICATION.I do not have a contract with FIN ACCTS SV . They do not provide me with the original application like I asked.

    Business Response

    Date: 03/27/2024

    If the consumer chooses to dispute the account she needs to contact our office at 865-862-0580 or send it in writing to Financial Accounts Service Team, Inc. PO Box 11567 Knoxville, TN 37939. The BBB is not the place to dispute items that appear on your credit. 

  • Initial Complaint

    Date:03/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with NORTHLAND COMMUNICATION. I do not have a contract with FINL ACCOUNTS SVCS TEAM. They do not provide me with the original contract as i requested

    Business Response

    Date: 03/27/2024

    If the consumer wants to dispute this account she needs to contact our office at 865-862-0580 or she needs to send it in writing to Financial Accounts Service Team, Inc PO Box 11567 Knoxville, TN 37939.

  • Initial Complaint

    Date:03/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with NORTHLAND COMMUNICATION. I do not have a contract with FIN ACCTS SV.They do not provide me with the original application like I asked.

    Business Response

    Date: 03/27/2024

    The consumer contacted our office on 02/17/2023 and paid the balance in our office. If he has any questions regarding the account on his credit he needs to contact our office at 865-862-0580. 

  • Initial Complaint

    Date:03/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with NORTHLAND COMMUNICATION ,I do not have a contract with
    FINL ACCOUNTS SVCS TEAM .They do not provide me with the original contract as i requested.

    Business Response

    Date: 03/27/2024

    If the consumer wants to dispute the matter she needs to contact our office at 865-862-0580 or she can send a dispute in writing to Financial Accounts Service Team, Inc PO Box 11567 Knoxville, TN 37919. 

  • Initial Complaint

    Date:01/31/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with EAGLE COMMUNICATIONS. I do not have a contract with Financial Account Service Team, they did not provide me with the original contracts as I requested.

    Business Response

    Date: 02/01/2024

    This account was placed in our office on 05/31/2023. We sent out a validation notice on 06/02/2023 with a dispute by date and we received no correspondence from the consumer requesting validation or any further information. The consumer needs to contact our office at ************* He can also send his dispute in writing to Financial Accounts Service Team Inc. ** *** ***** ********** ** ******

  • Initial Complaint

    Date:01/31/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with FINL ACCOUNTS SVCS TEAM, I do not have a contract with FINL ACCOUNTS SVCS TEAM , they did not provide me with the original contact as I requested .

    Business Response

    Date: 02/01/2024

    This account was placed in our office on 01/31/2022 and a validation notice was sent to the consumer on 02/01/2022 with instructions on how to dispute the account as well as how to request information. To date, we have not received a dispute or anything from the consumer regarding this account. The consumer needs to contact our office at ************* He can also send his request in writing to Financial Accounts Service Team, Inc. ** *** ***** ********** ** ******

  • Initial Complaint

    Date:11/09/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My card information was saved on file without my permission. Company doesn’t introduce them self when answering the phone so you just hope you call the right number and all around not great customer service.

    Business Response

    Date: 11/09/2023

    I have reviewed your account and show no record of any payment information being stored on your account. I show that you called in office on 11/08/23 and paid the remaining balance on the account but again there are no records of a payment method being stored. 

    Business Response

    Date: 11/15/2023

    We store everything within the confines of federal regulations and state law as applicable and per your request any and all data concerning your payment method has been eliminated and removed from our system in its entirety.

    Customer Answer

    Date: 11/16/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *******

  • Initial Complaint

    Date:10/23/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FINANCIAL ACCTS SERV
    PO BOX 11567
    KNOXVILLE, TN 37939
    ***** ******** ******* ******** ******* ******** ***** - False or misleading representations
    Provide proof of this alleged item, specifically the original application, contract, note, or other instrument bearing my signature. Failing that, the items must be deleted from the report as soon as possible.

    In addition please provide the contract signed between FINANCIAL ACCTS SERV & VYVE BROADBAND, notarized and sworn under penalty and perjury for FINANCIAL ACCTS SERV ability to collect this alleged debt.

    The non-creditor advised that they have sent me records via mail in the past explaining this debt however I never received these alleged documents. Were these documents mailed certified mail? I don’t believe this non creditor and feel that they are not being honest . Please send all validating records through the BBB and certified mail to my address. I have uploaded a copy of my ID showing my mailing address.

    Business Response

    Date: 11/08/2023

    The validation period for the accounts in question has well surpassed the validation period. *** ******* was sent notices regarding both accounts on 08/06/2021 & on 12/05/2022. *** ******* did not send anything in writing regarding either account requesting validation of the debt. *** ******* needs to submit that request in writing to Financial Accounts Service Team Inc. PO Box 11567 Knoxville, TN 37919.  

Financial Accounts Service Team, Inc. is NOT a BBB Accredited Business.

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