Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Cabry Design has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Cabry Design

      8705 Unicorn Dr STE 114 Knoxville, TN 37923-5123

      BBB Accredited Business

    Business ProfileforCabry Design

    Cabinets
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 11/9/2013

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    Cabry Design offers Custom Kitchen & Bath Cabinetry, Bookcases, Whole House Cabinetry

    Business Details

    Location of This Business
    8705 Unicorn Dr STE 114, Knoxville, TN 37923-5123
    BBB File Opened:
    1/1/2004
    Years in Business:
    20
    Business Started:
    1/1/2004
    Business Started Locally:
    6/1/2013
    Accredited Since:
    11/9/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 000856005 for this business, issued by Secretary Of State (corporate Division)

    These agencies may include:

    Secretary Of State (corporate Division)

    312 8th Ave N.6th Floor

    Nashville TN 37243

    (615) 741-2286

    http://sos.tn.gov

    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Todd Thomas, Owner
    Contact Information

    Principal

    • Mr. Todd Thomas, Owner

    Customer Contact

    • Mr. Todd Thomas, Owner

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bruce B

    1 star

    08/30/2022

    Owner Todd T. was very rude and unprofessional! After signing contract to pay for work completed at the end of each week, Todd then demanded more payment before work was completed (i.e. we were paid up to 80% when only half of job was completed). When the workers could not finish ceiling skim coat and had to replace the ceiling sheetrock to get it right, Todd demanded full replacement cost up front by email invoice before workers would return to job even though we were over 30% paid ahead on the whole job. And to make it even more controlling, when we had a question about flooring, **** got angry and aggravated and threatened to end contract and turn us over to collections.
    We signed contract on Oct 29, 2021, we were told the job would be completed in 14 weeks, but job was not completed until June 2, 2022 (28 weeks). On the average 2 days a week were lost due to no one showing up on site.
    Construction dumpster supplied at our cost was pulled before job was completed, resulting in construction debris piling up which we had to haul off ourselves, The dumpster left severe rust stains which we had to pay to have removed.
    After waiting 4 weeks for countertops, they were the wrong color, at this point we have been without a kitchen for 6 months, we bit the bullet and accepted the wrong color.
    They removed old dishwasher and wanted to charge additional charge to install new one.
    The workers never returned to repair crown molding and large scratch on refrigerator cabinet and **** never showed for Final walkthrough inspection.
    We identified the need to relocate electrical outlet that was mistakenly left behind back of stove.
    During phone conversation, Todd hung up on my wife and refused to appologize.
    Todd is not easy to work with and kitchen project was over priced. We would never recommend his company to anyone.

    Cabry Design Response

    08/31/2022

    Mr. B.
    We take these matters very seriously and if you would like to meet to discus your concerns I would be more then happy to meet with you to go over these as many of these are not true and taken out of context.

    Please contact Todd T.

    Customer Response

    09/06/2022

    I stand by my review and have documents to prove it.

    Local BBB

    BBB of Greater East Tennessee

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.