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Business Profile

Building Materials

Perma-Chink Systems Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned 10 tubes of caulk which they received on 8.24.23 according to the US Post Office. I paid ***** I have tracking confirmation from the US Post office that the box was delivered, but Perma-Chink says they did not receive them. I would like a refund for the product I returned. Thank you. The US Post Office tracking number is ***********************

    Business Response

    Date: 09/26/2023

    We have searched our property for the package the customer has returned. Unfortunately, due to the lack of information on the USPS tracking it seems like they have delivered the package to the wrong location. We are unable to provide a refund on product we have not received back. The customer will need to reach out to USPS to see if they can determine where the package was delivered to as it was not delivered to Perma-Chink. 

  • Initial Complaint

    Date:04/28/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/24/2023 we hired HEP to snake our sewer line and replace a portion due to a tree root in the line. They stated that they would need to cut the Sheetrock out in a 2’x2’ area in order to replace the connection and that we were responsible for the Sheetrock repair in that area. We agreed to this. Upon completion of the job, it was discovered that they had not seated the plumbing fixture they installed deeply enough and new plumbing fixture sticks out past the sheetrock leaving no way to finish the sheetrock without overlaying the entire wall. when we asked them about it they refused to redo the connection stating that we could find a way to "fir it out" and that sheetrock wasn't their responsibility. at this point they asked if we were refusing to pay (we hadn't even received a bill yet as it had only been 24 hours) because if so, they were going to turn us into collections that day. We said that we were not unwilling to pay for the work, but that we wanted a manager to come inspect the work and explain why we had went from having to patch a 2x2 hole to having to overlay an entire wall. they refused to send anyone out saying "we've wasted enough tine with you" and announced that they were proceeding with collections. we still have not received a bill or a visit from a person able to make decisions.

    Business Response

    Date: 05/19/2023

    Response to Complaint *** ********, dated April 27, 2023

    Dear *** ********,

    We received your complaint filed on the above date regarding issues with the plumbing service that was performed by HEP, Inc. at the residence located at 3016 Reflection Bay Drive, Knoxville, Tennessee. While we understand your frustrations with the seating of the plumbing fixture, we have since resolved the issue and reseated the fixture to allow for flush installation of the sheetrock. On May 8, 2023, our technicians arrived at your residence. They performed the necessary work to ensure the sheetrock would be flush with the rest of the wall. Thank you for allowing us to resolve this situation, and we are pleased to know you are satisfied with the finished work. 

Perma-Chink Systems Inc. is NOT a BBB Accredited Business.

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