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Business Profile

Boutiques

Altar'd State

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boutiques.

Complaints

This profile includes complaints for Altar'd State's headquarters and its corporate-owned locations. To view all corporate locations, see

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Altar'd State has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They printed the wrong address on my package and now FedEx cannot deliver it to me. I have sent numerous emails, Instagram messages and phone calls to Altard State and they have not responded to me. FedEx said Altard State is responsible for fixing the address. I want my package delivered!!

    • Initial Complaint

      Date:05/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 21678864, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ***********t received my refund nor a response to any of my customer service requests. My order number is 503476130.

      Business Response

      Date: 05/08/2024

      We did have a delay in responding to the guest, but on 5/7/24 at 3:01p, our agent replied and let her know that the refund was processed for her on 5/6 and it would take 5-7 business days to reflect in her account.

    • Initial Complaint

      Date:10/26/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an item to an old address that is saved on my computer and which I do not live anymore. Within 30-40 minutes of ordering I realized this and immediately reached out to customer service. It was past customer service and working hours so I did not expect much to get done. I sent the new address and said that since the order had not been processed or sent yet and the label had not been created if I could adjust the address. I received a response saying that the stranger living at the old address would have to return it for me. NO. Unacceptable. If the items have not been packaged and the label had not even been created yet to track then a new address should be able to be submitted. There is no recourse whatsoever for the company in dealing with this. The items have not even been pulled or packaged within 30 minutes of an order. So I state again...if a label has not even been created yet then a new address should be able to be submitted. So I just lost $179 worth of product and there is nothing the company can do about it?

      Business Response

      Date: 11/16/2022

      Business Response /* (1000, 5, 2022/10/26) */
      The guest reached out after business hours. We sent her a reply asking if she knew anyone at the address and offered to send a replacement for free to her via an automated response from our AI. She replied back upset that the original package couldn't be stopped but didn't address that we could send her a replacement on us. At this time we have a replacement of the order going to her updated address. All of these interactions were less than 15 hours in total time.

    Altar'd State is NOT a BBB Accredited Business.

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