Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/23 we purchased a tanning bed from sunco tanning. Bed was received in a few days. There were multiple bulbs not working.
  On 4/30 I contacted the company and they shipped me 2 bulbs but once receiving we learned it was a ballast issue.
  On 5/10 I contacted the warranty dept again and they shipped out a ballast and said a repairman would be in contact shortly to schedule a time to repair it.
  On 5/23 I contacted the warranty dept again for an update. I was told to give hi ma few more days to hear from a contractor to accept the service job and if nobody picked it up, He or someone at the factory would personally drive up to repair it.
  On 6/3, I called for an update and told to call back in a few days because the warranty dept guy was out.
  On 6/6 contacted the warranty dept again and he said he would make things right and would give me a partial refund for the miselading info the built-in bluetooh speaker and fan due to us recieving a clip-on fan and little stand alone bluetooh speaker . He also wanted me to give him more time to find someone to accept the service call work despite it already being a month. I asked him for a ballpark time to hear back from him and he refused to do so and sounded a bit irritated and told me id hear something when i heard something. Another 3 weeks has passed ,totalling 6-7 weeks since purchasing the bed and having issues from day one. I feel this is very poor business. Its under warranty but he seems to think that there should not be a reasonable time frame to fix the tanning bed.

  

  Business Response

  Date: 07/09/2025

  We apologize for the frustration experienced and are eager to resolve your concerns; a technician is scheduled to service the unit the weekend of 7/12/25 and the standard warranty will be restarted following resolution.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a tanning bed from this company last month. I reached out to let them know there was an issue with the top bulbs( theee of them were not working) and additionally the other bulbs appeared old and this was supposed to be a new machine. Lastly the door wouldn't stay shut.
  
  A gentleman named *** reached out and said he would send me new bulbs and hinge and a week later I received them. That was about two weeks ago. I then reached back out to *** explaining there was metal shavings throughout the unit. He apologized stating they were supposed to be cleaned before shipping. But he gave no solution to the problem so I asked if it was something my spouse could do and he said yes please. When he put the new lights in two of them still did not work.
  
  I notified *** immediately explaining that I can't get the two lights to work. I have emailed him a total of three times about them not working from the new set a bulbs he sent and he will not respond to me.. I additionally have called but he won't respond to me that way as well.

  

  Business Response

  Date: 06/18/2025

  Replacement components were received on 5/21/25 per FedEx tracking ID: 415577299385. We are coordinating a service date for resolution.

  Customer Answer

  Date: 06/18/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23420494, and find that this resolution is satisfactory to me.

  Yes, I agree to the terms of the proposed resolution, provided that the company follows through with their commitments. Until I filed this BBB complaint, I had received no communication from them whatsoever. Recently, they sent parts to my home without any explanation, instructions, or notice that they were being shipped.
  
  It wasn’t until yesterday that I received a phone call informing me the parts had arrived and that a technician would be sent out—while I’m scheduled to be out of town. This was the first direct communication I’ve received from the company during this entire process.
  
  I’m not sure why there has been such a lack of communication, but moving forward, I expect them to not only follow through with the technician visit, but also to maintain clear and timely communication with me. My agreement to this resolution is contingent on these conditions being met.
  
  
  
  
  
  Sincerely,
  
  
  
  ********* *******

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a tanning bed from this business because the site is called Wolff Systems. Before purchasing my bed, I checked to see what kind of tanning bulbs they sell to make sure that I would be getting Wolff bulbs. All of the bulbs on their site available to purchase are Wolff bulbs, but that is not what came in my tanning bed. Their advertising is misleading, because it would appear to an online buyer that they would be getting Wolff bulbs, but I did not. The bulbs that came in my bed are terrible.....not what I expected at all, and certainly not what I paid for. Reaching out to the company, several times, has been to no avail. The only line they answer is the sales line. They will not respond to the case I opened to resolve this matter either. I feel like I was taken advantage of.

  

  Business Response

  Date: 08/26/2024

  Please see the attached website for the customer's selected model. It does not indicate what standard bulbs are in the unit. Clarity was available upon request via phone or digital contact, prior to purchase, if the absence of the information was not apparent. We would be glad to assist in upgrading the customer, if they would want to purchase the higher end additions.

  Customer Answer

  Date: 09/06/2024

  Hello, 

  I am writing this in response to this case being closed, when I am sitting here with a product that isn't doing what it's supposed to do.....I do not have buyer's remorse, I wanted to purchase a tanning bed, and I'm glad that I have the convenience it offers. I'm not sorry I bought it, just sorry that I bought it from this company.

    When I made this purchase I had to email the salesman back the next day to even get a receipt for proof of purchase. I guess they thought after I spent nearly $4000 that I didn't need one.  And, of course, I expected to get a tan from the more expensive 3 side tanning unit.  My prior residential tanning bed cost 1/2 the price and worked great!  This unit is equipped with bulbs that don't work. I was advised by the salesman after reaching out to him (the warranty department doesn't return calls or messages) to tan in the unit for 20-30 minutes instead of 10 (as the flyer clearly states). I should not have to be in the unit for that long every time. Being a person who has many years of residential tanning experience, I know what I should be getting from a tanning unit.  If this company can not exchange the bulbs out for ones that work (I would be so happy to give these ones back to them), then I was ripped off, plain and simple, and will have no other choice but to purchase more bulbs. How is this fair? Why should I even be put in that position when I just made this big purchase? Please help!

    I'm sorry, very frustrated right now. I appreciate your time.

   Thank you,     ***

   

   

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this tanning bed in early May with the promise my bed would be shipped in 2 weeks. I received my bed July 26. I received my bed and the aycrlic was cracked at the top and the wrong parts were shipped to put the bed together. I called customer service and left several messages. It was only when I called the finance company I finally got someone. Parts person stated my parts needed would arrive over night. I was Monday before I received them. We finally was able to assemble the bed to only find 5 bulbs did not work. I called customer service again and he states a repair person would be coming to repair my bed. I was unaware of this. So, we are now still waiting on the aryclic and bulbs yet again. This experience has been a nightmare to say the least. I will never purchase anything from this company again. Refund my money because I’m at the point of putting it in the trash! Do better! The edges on the bed cut my fingers open.

  

  Business Response

  Date: 08/12/2024

  We apologize for the frustration experienced. Replacement hinges were received on 7/29/24 per FedEx tracking: 638997707490. The remaining components were received on 08/2/2024 per FedEx tracking numbers: 638997707880 and 638997707891. A technician will be coordinating a service date with you shortly, if this has not already been resolved.

• Initial Complaint

  Date:07/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April/May I purchased a tanning bed from this company. ***** was my sales rep. He was great friendly, helpful and totally told me what to expect. My issue is not with him. I have left messages, emailed, and each time I call I can not seem to get a response although extension 1073 is supposed to be on the phone nobody ever is. Even then i try to speak to sales and can not get through either. I have 2 ballasts side by side not working it is not the bulbs. I am really upset about the fact that I spent 2,100.00 on something that isn't working properly in less than even 6 months AND I can not get anyone to respond to me regarding the matter. I guess I am going to end up having to get an attorney over this matter.

  Customer Answer

  Date: 07/15/2024

  The company has called me this morning to fix the issue with my ballast. My sales rep ***** was on vacation. He's been friendly and polite, and very helpful from my first interaction with him. 

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tanning bed on 4/15/2024 from Sunshine LLC (Sunshine LLC 2023
  1044 Fordtown Road TN 37663 US) and they knew at that time that I was ordering it to put in our gym. We are NOT a tanning salon, we just offer tanning as an add-on. They did not advise me to not order it nor tell me it would affect any claims or warranty in the future.
  Once I received the bed it took me a few weeks before I could get persons to install it. Sunshine LLC only told me I needed to check the visual aspect of the bed not plug it in to check that it worked (as it was ordered as a NEW bed) and I did so. There was not anything broken upon receipt. As I was saying, once it was put together and plugged in we noticed that 2 bulbs in the top weren't working. I reported this and they had me troubleshoot and, upon taking the working bulbs and placing them in the slots where the non-working bulbs were, we realized that it was an electrical issue. Within a few days 2 more bulbs quit working. So 2 weren't working the day we set it up and now 4 aren't working. The bed only has 4 hours on it.
  I let them know and the rep (Megan - after trying to get a response for 3 days) finally responded and said she would get the parts shipped and put our a request for a techinician. Here it is THREE weeks later and still no technician. They won't even give me an estimated day or even acting like they are trying to find a technician. Very VERY disappointed! We purchased the warranty with the affirmation that they would take care of any malfunction quickly. We would like them to exchange for a new bed or actually just return this (at their expense) and refund our money. I would hate to have to deal with them in the future were we to have another issue.

  

  Business Response

  Date: 07/23/2024

  A technician was on site recently. Unfortunately, there was more work than initially anticipated. Additional components have been sent and a future service visit will be coordinated shortly. Thank you for your patience.

  Customer Answer

  Date: 08/01/2024

  Sunco did send a tech out to replace the initial ballasts that were bad when the bed arrived here.  *** *******, said service agent, called and let them know that the other ballasts were probably bad as well.  Sunco sent 3 new ballasts to replace the others that were in the bed.  At this time the bed is working correctly.

  As *** (Sunco rep) stated in the email which I shared with you, that he would start our warranty over once Roy fixed the bed, that means that our warranty should start fresh on 8/26/2024.

   

  Thank you SO much for your help with this!!!!

   

  **** *******

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my mother purchased a brand new tanning bed in the beginning of may. It was delivered a couple weeks after that. When the tanning bed arrived it did not work. We called and they sent us parts out. We have called several times for a technician to come out and fix it and still nothing. It is now June 18th. We would just send it back but the return policy says you can’t send it back after 7 days.

  

  Business Response

  Date: 06/27/2024

  Components have been ordered and shipped to the customer. A technician should be contacting the customer shortly, if they have not already, to coordinate a service time for resolution.

  Customer Answer

  Date: 06/30/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21866476, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have only had the bed for alittle over a month and have had multiple bulbs go out and the wiring being screwed up as well! I shouldn’t have these many problems out the gate! I’m very upset with this product and would like it taken back and given a refund

  

  Business Response

  Date: 06/10/2024

  The unit has been picked up and a refund issued.

  Customer Answer

  Date: 06/10/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21758967, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased tanning beds from Tanning Bed Depo in April of 2023. Today, I had a client come to me with injuries caused by the end caps of the bed. When I ran my hand along the edge of the end caps that clients lay on, there are multiple locations where the plastic has sharp deformed areas. I called the company (which I purchased an extended warranty as well) and explained what was going on. They admitted that the way the mold is designed, it causes sharp edges when cut off from the mold. *****, the manager, admitted that she went to the showroom and ran her hand along the edge and she noticed sharp edges as well, but there wasn't anything she could do about it. This is unacceptable as it is causing an actual injury to people. I could get sued. This needs to be resolved.

  

  Business Response

  Date: 10/16/2023

  We spoke with the customer concerning. Replacement components are being sent and the customer seemed receptive.

• Initial Complaint

  Date:07/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ****** promised me a tanning bed within 2 weeks. Now he says it could be August 11. Two months after I paid. I'm trying to cancel and he said they will be keeping 20 % of my money if I cancel.

  

  Business Response

  Date: 08/03/2023

  All units are currently being made to order. The timeframe described is not congruent with production leads and there were not stock units available at the time of your purchase. Please review the return and cancellation policies available on the website:  20% fee is clearly outlined. 

  Customer Answer

  Date: 08/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: He lied repeatedly to me about shipping dates. This is no way to do business.  I can see from the response that this is a scam to get people to cancel so you can keep 20%. Maybe try being honest and upfront instead of lying to your customers.  
  
  
  
  Sincerely,
  
  
  
  ****** *****