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Complaint Details
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Initial Complaint
10/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
purchased tanning beds from Tanning Bed Depo in April of 2023. Today, I had a client come to me with injuries caused by the end caps of the bed. When I ran my hand along the edge of the end caps that clients lay on, there are multiple locations where the plastic has sharp deformed areas. I called the company (which I purchased an extended warranty as well) and explained what was going on. They admitted that the way the mold is designed, it causes sharp edges when cut off from the mold. *****, the manager, admitted that she went to the showroom and ran her hand along the edge and she noticed sharp edges as well, but there wasn't anything she could do about it. This is unacceptable as it is causing an actual injury to people. I could get sued. This needs to be resolved.
Business response
10/16/2023
We spoke with the customer concerning. Replacement components are being sent and the customer seemed receptive.Initial Complaint
07/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
***** ****** promised me a tanning bed within 2 weeks. Now he says it could be August 11. Two months after I paid. I'm trying to cancel and he said they will be keeping 20 % of my money if I cancel.Business response
08/03/2023
All units are currently being made to order. The timeframe described is not congruent with production leads and there were not stock units available at the time of your purchase. Please review the return and cancellation policies available on the website: 20% fee is clearly outlined.Customer response
08/04/2023
Complaint: ********
I am rejecting this response because: He lied repeatedly to me about shipping dates. This is no way to do business. I can see from the response that this is a scam to get people to cancel so you can keep 20%. Maybe try being honest and upfront instead of lying to your customers.
Sincerely,
****** *****Initial Complaint
06/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We purchased a Solar Storm 36ST Commercial Tanning bed from Sunco Tanning on 3/17/2023 at a cost of almost $5k with the expectations of what was advertised. A top of the line, commercial grade tanning bed with bronzing bulbs. The bed was delivered 4-19-2023. We had the tanning bed installed a few days after delivery and began using it. We are experienced tanners and know what to expect out of tanning beds at a salon and since this was advertised as a commercial bed and being almost the top of the line, we expected it to perform as such. However, it does not. It is very cheaply made and does not tan whatsoever. We used it everyday for almost three weeks with very little to no result. We should be dark and bronzed like we have been at the beach for a week. We have contacted Sunco tanning via email and phone and have left numerous messages. Customer service is horrible. We cannot even get a response to address the issues we are having. I feel like we have been spammed. This is too much money to spend on something that does not work!! We would like the unit to be picked up and refunded. The bed is just sitting there not being used because it is a waste of time because it does not tan!! We have also tried different lotions, tanning accelerators, exfoliating, not showering right after, using quality moisturizers, and all of the things to enhance indoor tanning and nothing has made a difference. It is a waste of time to stand in that machine.Business response
06/29/2023
The first attempted contact that there is any record of is from the weekend of 06/17/23. Warranty services has since been in contact with the customer.Initial Complaint
03/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a black Solar Storm 32S Deluxe 110 Volt Home Tanning Bed that was supposed to have a decorative base to cover the metal legs, Special Features including a High-tech digital timer Security timer automatically monitors standard time to guarantee accurate session time, Includes Body Cooling Fan, Includes Audio Player Includes Decorative front Skirt. It was the wrong color, scratched everywhere, no cooling fan, no audio player, no decorative base. They tried to say it was my fault because I asked them to please ship it faster because it was a 26th anniversary gift for my wife. They offered no remedy, only excuses and did not offer to replace or refund the money.Business response
06/06/2022
Business Response /* (1000, 16, 2022/05/11) */ We have been in correspondence with the customer and a resolution has been agreed upon. The skirt, audio player, and fan are being shipped out. Additionally, a partial refund has been issued.
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Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.