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Business Profile

Garbage Removal

New Life Garbage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid the company for a year of trash pick up service. 6 months into the contract, the company has stopped coming to pick up the trash. They do not answer the phone and if they do they keep saying they will come but never do. It has been 3 weeks at the time of this report that they have not came.

    Business Response

    Date: 09/25/2024

    Good evening, 

    We have had mechanical issues with two out of three of our trucks. We have been running our routes with our one remaining truck, but obviously have not been able to get everyone. We got one of the trucks back from the shop today, and we have a brand new one that is set to be delivered tomorrow. This will avoid any future delays due to the addition of a newer truck and a back up truck. 

    We have actively been working to provide refunds for delayed service. Our office is open from 9am-4pm M-F. If they are on the phone it will send you to VM, but you are welcome to call back or email [email protected]. We would be more than happy to provide a refund for the time service has been delayed. 

    All service will be delayed this week by two days, but back on track next week. 

    Thank you, 

    Customer Answer

    Date: 09/27/2024

     

    Complaint: ********



    I am rejecting this response because:

    They say the same thing everyday. No truck ever comes. Everyday they say today. The last response said the same thing, yet still no truck and garbage all over the place. We had to pick up torn up trash 3 times so far.



    Sincerely,



    Robert K*******

    Business Response

    Date: 09/29/2024

    We are happy to provide a refund for the delay we recently had, as well as a refund for future service if there is a cancelation. Service will resume to Normal this week. 

New Life Garbage is NOT a BBB Accredited Business.

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