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Business Profile

Entertainment

SmokyMountainTerror.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint regarding Smoky Mountain Terror Convention and an order I placed on May 6, 2025 for a signed photo from their website. Nearly four months have passed, and I have still not received the item.

    Despite numerous attempts to contact the business through email and Facebook Messenger, the majority of my inquiries have gone unanswered. On the two occasions when I did receive a response, I was assured the matter would be addressed, but no resolution followed.

    At this point, I no longer wish to receive the product. I am requesting a full refund of my payment.

    Below is a record of my contact attempts:

    May 23 – Email and Facebook Messenger (no response)

    June 6 – Email (no response)

    June 8 – Facebook Messenger (no response)

    June 29 – Email (no response)

    June 30 – Email (no response)

    July 30 – Email and Facebook Messenger (brief response on Facebook, no follow-up)


    Based on my experience and communication with a representative through Facebook, it appears that delayed or unfulfilled orders may be a recurring issue with this business.

    I am seeking the BBB’s assistance in obtaining a full refund.

SmokyMountainTerror.com is NOT a BBB Accredited Business.

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