ComplaintsforB & E Collision
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Complaint Details
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Initial Complaint
02/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My accident occurred September 17th 2022 and they still have not finished the repairs. We were told multiple times our car was being worked on to find out later that was not true. Repairs did not finally begin until the week of January 16, 2023. The estimated pick up date has just now been pushed back for the third time since the beginning of January 2023 and now the shop is no longer giving me a timeline for repairs or an estimated pick up date. They already have their money from my insurance company for all the repairs but I still do not have my brand new 2022 Honda Pilot back yet. They have not once reached out on their own for an update on my vehicle and I have to call multiple times daily/weekly to get anyone to return my phone call. This is just simply not good business and I strongly discourage anyone from using their services moving forward.Business response
02/21/2023
Ms. Harvey's vehicle was towed to us on 9/23/22 just before closing time. Sometime after the arrival of the vehicle we were provided with a copy of the insurance company's estimate. This is not an insurance company that we are contracted with, therefore we had to wait on their estimate to be sent to us instead of writing one ourselves. However, even with having to wait for that we still had parts ordered for her vehicle on 9/30/22 which is a quick turnaround. Automotive repair shops all over the country are feeling the effects of parts being back ordered causing delays. Some parts arrived in October, some in November, some in December and even some in February. When a non-drive able vehicle is towed in it is not like a scheduled repair. Those vehicles are brought to us because they are not safe to be on the road. Once the parts arrive for the towed in vehicle we work it in to our already existing schedule. Also, there was supplemental damage that we found on Ms. Harvey's vehicle that her insurance company did not have on their estimate. This also caused a delay because when this happens we have to submit the additional damage and wait for approval from the insurance company in order to proceed with repairs. We even went as far as offering to pay for a rental car for Ms. Harvey to be able to take on vacation. This is out of our standard practice, but did this in order to help our customer. We are sorry for the inconvenience. Having a vehicle under repair is never an easy thing to have to deal with. We are currently working on her vehicle and will give her a call once it is completed and has passed a quality inspection. Thank you for your time.
Staci *******
Office Manager
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.