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Find a Location

ABC Roofing & Guttering has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • ABC Roofing & Guttering

      3704 W Market St Johnson City, TN 37604-9303

    • ABC Roofing & Guttering

      297 Donald Broyles Rd Chuckey, TN 37641-2248

    Business ProfileforABC Roofing & Guttering

    Gutter Contractor
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    ABC Roofing & Guttering has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • ABC Roofing & Guttering

        3704 W Market St Johnson City, TN 37604-9303

      • ABC Roofing & Guttering

        297 Donald Broyles Rd Chuckey, TN 37641-2248

      Location of This Business
      3704 W Market St, Johnson City, TN 37604-9303
      BBB File Opened:
      4/24/2012
      Business Management
      • Mr. Robert Tapp, Owner
      Contact Information

      Principal

      • Mr. Robert Tapp, Owner

      Customer Contact

      • Mr. Robert Tapp, Owner
      • Stephanie Higgins, Secretary
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/26/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Unanswered
      I met with ****** ****, the "owner/operator" of ABC Roofing & Guttering Co., on June 27th where he provided a rough estimate to repair gutters at our building located at 3217 Hanover Rd in Johnson City, TN. ****** asked for a **** deposit in order for him to order the special hangers and parts needed to do the job. We sent him a check that was cashed on 7/17. Since then, ****** has not answered a single of my dozens of calls trying to follow up regarding the job. The only correspondence I have received since 7/17 was on 8/17 when he sent a text stating "ill be honest I had forgot about the hangers it had been so long since I had heard from them. But let me check again to see if they are in. I will let you know later in the day." Since then there has been no response to dozens of phone calls and text messages. At this point we need a refund on the **** since we had to find someone else to complete the job.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Terri R

      1 star

      10/04/2023

      Was hired to do a gutter job September 2023, i offered to give a deposit which the owner Robert Tapp refused, "said he trusted me", said the job was done on September 7th, 2023 and he was paid in full on the 8th. Excepted my money without batting an eye, i found out 2 days later, job was not finished did not put in gutter extension or leaf guards, and Mr. Tapp the owner failed to finish job when asked, failed to show up to finish the job when he said he would ( according to the one message he did respond to, only after numerous calls and messages, which he said "were unnecessary" , no offer to pay back half of the $2140 for services not rendered, and ghosted calls and messages. So sad that i trusted him and he took advantage of that and shows no remorse. Thank you.

      Local BBB

      BBB of Greater East Tennessee

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