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Business Profile

Pest Control Services

Lookout Pest Control
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Lookout Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lookout Pest Control has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im filing this complaint against Lookout Pest Control due to repeated harassment, unauthorized property visits, and billing for services that were never scheduled or performed.Lookout acquired my previous pest control provider without notifying me. I had a clear agreement with the original company: no one was to visit the property without a scheduled appointment confirmed by me, and I must be present. Lookout did not honor this.I first learned of the issue when my tenants reported that a new technician showed up without notice. I told them to deny entry and inform the technician to leave or be considered trespassing. I later confirmed with my prior technician that he had been let go after the acquisition.I immediately called Lookout Pest Control and made it clear that I did not authorize any services, would not pay for anything, and wanted my account canceled. Despite this, technicians showed up at least three more times without appointments, did no work, and were again turned away and told they were trespassing. I continue to receive bills for these non-services.I have made three phone calls to cancel services and explain that no visits were authorized. I also emailed a cease and desist letter stating clearly that I am not a customer and that all communications and visits must stop. Still, I keep receiving bills and unwanted ********* this point, the companys actions feel like harassment. I am requesting that all charges be voided, my account removed, and that no further visits or communication occur..

      Business Response

      Date: 07/16/2025

      These services provided have been credited and the account has been canceled as of today. 

      Customer Answer

      Date: 07/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:02/07/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone showed up at my house, was in the driveway on my camera for 4 minutes, and left. I was then sent a bill for $200 for an inspection service. I have used the company for 7 years and all inspections include a spray, new termite traps, and a walk through the crawl space. This person did none of these things. I have emailed and called and asked for management with no follow up. I simply keep getting email reminders of a pending bill. The other issue I have is that nobody scheduled them to come out. I had no idea they were coming and I much prefer to be home when people are going in and around my house. I dont appreciate the lack of communication, the lack of and change in service, or lack of follow up after reaching out.

      Business Response

      Date: 03/12/2025

      Good morning,

      I am writing to provide details regarding Mr. ******* concerns.
      Mr. ****** replied to our email regarding the balance on March 5, 2025, at 4:17 PM.
      His concerns were forwarded to **** ******, Service Manager, on March 6, 2025, at 7:58 AM.
      **** spoke with Mr. ****** on March 7, 2025, at 10:06 AM to address his concerns.
      We reinspected Mr. ******* home and termite monitors on March 11, 2025.
      Please let me know if you require any additional information. We are happy to do whatever it takes to provide an exceptional experience for the customer. 

    Lookout Pest Control is BBB Accredited.

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