Complaints

This profile includes complaints for Rental City's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rental City

  71 Fairway Blvd Jackson, TN 38305

• 

  Rental City

  1535 Industrial Rd Dyersburg, TN 38024-2342

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint with BBB last year about them charging me with more than what I was supposed to be charged. My rent is $575.00 a month to be withdrawn from my checking acct. In January 2025 my bank called me and told me they were trying to withdraw over $ 2000. FROM MY ACCT. We stop and withdraws from them, and I paid my rent using my Debit card. Now they are threating to turn my acct. over to a collection agent and have told me I will not be able to pay my rent online only by check and money order. They raise the rent several times in the last six months and keep billing me for the old rents and the new rent too. I have tried to explain this to them several times to no avail. They have another company that takes care of collecting the rent and neither one has an ideal of what the other one is doing.

  Business Response

  Date: 03/27/2025

  Good afternoon I spoke with Mr ******* and walked him through the process of removing the auto pay drafts on his account. We didnt end the call until it was done and accounting will adjust the ledger once the epayments that was pending has been settled. I will touch base with Mr ******* on Tuesday regarding this situation.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Rental City tenant and I've put in several maintenance work orders about my bedroom ceiling turning colors from a leak in the roof and all they did was come over and spray ***** on it to cover the discoloration and wasn't long it was seeping back thru. I've complained about this since last summer and now the ceiling has busted open and it rains into my bedroom starting last Saturday March 15 2025 and I reported it several times over the weekend and all week and no one has done anything and it's gonna storm tonight March 19 2025 and I can't even get them to cover the roof with a tarp. What can I do about this bc I shouldn't have to live like this and it's not my responsibility to fix it so I'm not going to. I have a case worker through the *** and she's seen it and reported it several times and nothing! Had a bedroom window falling out last summer bc it was dry rotted and all they did was brace it with a 2x4 and caulked it and it's still like that. It takes them months to come out and fix stuff around here but yet they want my rent money on time every month and wanna charge me extra for stuff. Plz help me get this resolved and taken care of bc I'm fed up with this slum lord.

  Business Response

  Date: 04/08/2025

  Good afternoon We have sent our tech out to address the issue, he first placed a tarp over due to heavy rains we were expecting in the past week. He went back out today and will have the issues addressed as soon as possible. 

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** is the owner but rental city of dyesburg runs peabody apartments.There is mold here, mice inside apartments since February, they dont fix matters they paint over it.If your stove and refrigerator plays out, you have buy one and leave it.They are having people sign to have rental insurance but not giving what insurance carries. Fraud.Rental city sent me a text saying only raising rent 1 time only and now they wont honor it but stated their mistake email and text saying lease was only going up in 2024 but now changed mind. Thats breaching agreement. Now they are trying to do retaliation Yahoo Mail: Search, Organize, Conquer

  Business Response

  Date: 02/04/2025

  Good afternoon, Ms ********** the ***************** manager explained to the resident when she spoke with her that the owner has the right to increase the rental amount at the end of the lease term. If the resident disagrees with the amount and wish to not renew she would need to submit a 30day notice informing us of this. 

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay my rent by auto pay. They have been holding out two amts. One for 500 dollars which is my rent, and they have also been holding another 450 dollars. I called them and they said I had an overpayment of 1775 dollars in my acct. I called on Dec.2 and told them if I didn't get a check for that **** by Dec.6 I would file with the BBB, and I didn't get my check. They also said they would stop holding out the 450 dollars.

  Business Response

  Date: 12/13/2024

  Good morning, I have reached out the our accounting department and a refund has been issued to the resident. There's no further action needed. Thanks 

• Initial Complaint

  Date:10/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental City has just taken over my daughter's home last year in August and it has been h*** since. Last month they sent the lease late and she didn't get a chance to sign it, so we had to pay an extra $400 for Month to Month (MTM) charge, after several phone calls and texts we were told that once we paid the $400 the rent will go back to $695.00 but they sent her a lease renewal for $995 for rent but once again when I asked about it, I was told that it would go back down to the $695, once we signed it upon what was agreed and discussed now they want us to actually pay the $995 but the house is no where near that amount to pay and the lack of repairs that has been done. I'm highly upset about the misinformation that this company has been giving us and I have worked in customer services for over 40 years. I have never seen a rental increase jump to $300 in over a month's time.

  Business Response

  Date: 11/06/2024

  Good afternoon we received the complaint from the resident and explained our process to her. She agreed via text that she understands the process.. All should be good. Thanks 

• Initial Complaint

  Date:08/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has a paperless billing and I signed up for it. It was for 500 dollars but the payment was for 450 dollars. So every month I went to their web site and had to pay the extra 50 dollars.I tried to go to their web site but it wouldn't let me log on. Finally called them and they said since I was a day late they were charging me another $50.making me now owe them $100.for being late with the $50. when their web site wouldn't let me log in for four or five days. It was their fault not mine.

  Business Response

  Date: 08/09/2024

  Good morning 

  The rent increase is not related to enrolling in paperless billing. The tenant has been with us since 2021, and we hadnt raised his rent until February 2024, when it was increased from $450 to $500 for his lease renewal. He was informed about this as the ****************** sent him a lease renewal notice, and he chose the 12-month renewal option.
  Regarding the $50 late fee, it was applied because he didnt pay the full balance for August on time, resulting in an automatic late fee. This happened despite us sending him balance reminders on August 4th and 5th. He mentioned having trouble accessing his account, but I checked, and he reset his portal access on 08/05, yet still didnt process the payment. The ********************* explained this to him.
  
  

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22105438
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/12/2024

  The rent increase is not related to enrolling in paperless billing. The tenant has been with us since 2021, and we hadnt raised his rent until February 2024, when it was increased from $450 to $500 for his lease renewal. He was informed about this as the ****************** sent him a lease renewal notice, and he chose the 12-month renewal option.
  Regarding the $50 late fee, it was applied because he didnt pay the full balance for August on time, resulting in an automatic late fee. This happened despite us sending him balance reminders on August 4th and 5th. He mentioned having trouble accessing his account, but I checked, and he reset his portal access on 08/05, yet still didnt process the payment. The ********************* explained this to him.

  Business Response

  Date: 08/13/2024

  The owner has agreed to remove the $50 late fee from the account. I tried calling the resident but there was no answer. 

  Business Response

  Date: 08/14/2024

  The owner has agreed to remove the $50 late fee from the account. I tried calling the resident but there was no answer.

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  transaction done on 07/11 and 07/12/2024 rental city charge me $340.79 for Re-keylocks a doors that never were done when i ask for charges they didn't itemized the bill. I went to the property and found the door open with a wrongful deadbolt installed and i send them the pictures i haven't heard from them to give me an explanation of charges or the refund for a job they didn't perform

  Business Response

  Date: 08/20/2024

  ********************, 

  We have looked further into your complaint and have refunded you the entire amount that was under dispute, $340.79. This amount was included in the Owner draw that was dispersed to you on August 8. 

  If you have any questions or would like a copy of your ledger, please let me know. 

  Best, 

  Rental City Property Management 

   

  Customer Answer

  Date: 08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  *******************

  *********, TN 37207

  
  

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A tree fell on the house I am renting from rental city on June 1st 2024. They have still not removed it and it has been 20 days. There is mold and leaks throughout the home and the ceilings and floors are caving in, I cannot get anyone to do anything other than promise a call back and then never hear from them.

  Business Response

  Date: 07/09/2024

  Good afternoon I do apologize for the issues occurring in the property, we received the request from you on 6/9/24 and alot of the repairs have been made. We're now in the process of having the roof repairs made as well. We have also received your notice to vacate the property on 6/25/24.Please let us know if there's any issues after the roof repair is completed. 

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a property from Rental City and there has been a severe series of roof leaks throughout the property causing black mold and black mold spores to pollute the residence. Rental City has used unsafe and unprofessional repair practices which have place my family at risk and till this date the problem still exist. They have used cheap spray foam cans to try and plug a damage roof leak. The house floods every time it rains and new mold deposits build up. Also the tech broke the basement panel located in the backyard and didn't seal it back up, but left it exposed to the elements, animals, and possibly strangers since it provides access to the inside of the house.

  Business Response

  Date: 06/26/2024

  We are sorry to hear that the experience with our maintenance technicians were not to your satisfaction. We work diligently to ensure our residents homes are safe and well maintained. *********************** have spoken with you directly regarding this situation, the technicians has came out to diagnosis the issue, materials have been bought and they are scheduled to come back out today to complete all of the repairs. If there are any further issues please contact *********************** so she can assist you further. Thank you very much and have a blessed day.

  Customer Answer

  Date: 07/02/2024

   
  Complaint: 21844211
  
  I am rejecting this response because:  The contaminated sheetrock.  This matter is has caused my daughter and I medical issues.  Management has not followed up and their promises have not been met at anytime. 

  Business Response

  Date: 07/09/2024

  Good afternoon I understand you're frustrated with the repairs not being completed at this time, to my understanding you have been in contact with the tech and he informed us he has spoken with you and he's scheduled to come by on tomorrow (Wednesday) to make the repairs. Please let us know if you have any further issues or concerns.  

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21844211
  
  I am rejecting this response because:
  

  I have not received any communication from your tech in regards to a new date to come and begin and complete unfinished jobs.  He left several pieces of infected wood with living black mold spores in it and missed the appointment time he selected on July 12th, 2024.  He sent a message saying he had a medical emergency and hasn't rescheduled with me.  He also refused to pull out the dirty leaves and insulation as well.  He has also not committed or given a date to when the collapsed floor will be fixed.  Both the black mold and the sunken floor have made the living room a danger zone that we are forced to avoid for our health and physical well being.  The water damage in the master bedroom has yet to be repaired as well.  

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/26/2024

  Good morning we have resolved several of the issues from the original work order created on the 6/22,including the *** issues. We are waiting on owner approval to complete the remaining repairs, there has been ******************************************************************************************** getting the work orders completed. Once the approval has been confirmed we will send the tech to make the remaining repairs.

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/17/23 Rental city ********* We applied to rent a property from these people and they denied us based on the fact that the income provided was SSDI and the said it is not a valid form of income which is discriminatory against people with disabilities. *** attempted to call and discuss with both ****************** and **************** to see if I could rent a different property with no reply back. So given that I was not able to rent from them due to their policy of not renting to people on disability I would like a refund of my application fees but again no response to resolution and they are clearly in violation of the fair housing act.

  Business Response

  Date: 11/06/2023

  
  Hi,

   

  Good Day! I am writing in response to the recent complaint filed against our company, RentalCity Property Management, by *******************************, which has been assigned the reference number #********.
  
  
  Upon receiving the complaint, we conducted a thorough investigation into the matter. While we understand the frustration expressed by *******************************, we would like to provide some context and address the issues raised:
  
  ******************************* (on the application) receives $1,000 per month in SSI. ******************************* ******** will be the one "caring" for him and allegedly being compensated by a company to do so, but she has never provided proof of this, which is required to move forward. The *************************************** on the app is a mixologist who moved here with no job offer, which is also required to be considered.

   

  Thank you. 

   

  Kind Regards, 
  ***********************
  Regional Assistant