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Business Profile

Utility Water Company

Hixson Utility District
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Hixson Utility District's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hixson Utility District has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I vacated a rental residence on 12/31/23.

      I notified the HUD of this, in writing, and requested the closing of my account more than 30 days prior to vacating the premises.

      They have continued to bill me for the useage of the current resident or owner (which I paid in good will through April of 2024) and threatened to turn all balances over to a collections agency.

      Business Response

      Date: 11/18/2024

      This matter has already been resolved.  A detailed email as follow up was sent to the customer and is provided below.  Hixson Utility communicated with Mr. ******* twice (4 months apart) regarding his request to close his account.  Accounts cannot be closed via email, as security information must be verified before a meter/service is locked out/discontinued.  

      I have attached the final email communication with Mr. *******. 

       

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