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Business Profile

Concrete

Moore's Custom Concrete

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a concrete porch put on the front of my house and now its chipping away really bad and my patio they put on has a hole in it I payed a lot of money for Ive asked him over a year to come fix it they left clumps of concrete in my front yard and by my mailbox. He told me he would put a handrails knowing that I have balance issues and never did. I had to buy the handrails and have them put up bysomebody else I am disabled and have trouble walking so I had to leave through my back door. I wanted a nice porch if it keeps chipping likeit is I wont have a porch. I use my inheritance from my daddy to pay for this. He wanted cash. I paid him cash and he did not give me receipt so recently I asked him for one and he said since I paid cash hecouldnt provide one probably because he did not want to pay taxes. Hes been telling me for over a year he would come fix the issue and now he wont return my text and will not communicate with me. He must not keep any kind of records. He put my house on the Internet as they did the work.. I want a partial refund so I can pay somebody to come fix his mess and get the concrete out of my yard and away from mymailbox. I chose Concrete over Wood thinking it would last longer. I just wanted a nice concrete front porch and a nice patio outback and trust me with all the money I gave him. I should that.. im not sure if he added in the railing that he never put up or not. He just charged me a bunch of money for afront porch. That looks awful. just below the stairs and the bottom part the best part of my porch is the top part and the railing. I cannot honestly recommend him to anybody because he does not stand behind his work. My son wouldnt even hire him because he saw what my porch was doing if he had done a good job I couldve recommended him for all kinds of jobs I do not want him back out here. I want someone else to come out here and fix my concrete so I can get it fixedcorrectly and I want the money back for my railing

    Customer Answer

    Date: 08/30/2025

    Well my concrete job lookes horrible I really dont want him to know it was me because I dont want him to harass me I have about $12-$15,000 in this concrete work spent my inheritance and its just falling apart. If they contact yall, let me know since he wanted cash. He didnt report it.   Thank you  I dont have the money to have somebody come out here and fix his work. I have pictures if only I knew how to send them. 

Moore's Custom Concrete is NOT a BBB Accredited Business.

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