We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Chimney Cleaning

Chim Chimney
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    (please see attachment for full overview)To Whom it May **************** out to resolve an ongoing ************************ issue that we have w/ our Chim Chimney installed wood stove. Over the course of 6 months, we have placed dozens of phone calls, left messages and emails. Unfortunately, the empty commitments for follow up have reached a breaking point on our end - It is clear to us that our friendly & open approach to remedy this situation from the consumer side is being taken advantage of.We purchased a new Timberwolf T25 wood stove from Chim Chimney on September 8th, 2021 for the amount of $9,159.00. Chim 100% designed & managed the installation of this unit. This unit was a replacement for an existing wood stove that functioned properly, in an effort for a more efficient unit to heat the home. In designing this replacement, Chim made the decision to replace the existing solid insulated wall piping in the house with a dual wall air insulated piping. As a result of this design change, we have experienced excessive **************** intrusion issues with the stove that need daily maintenance, have stained the piping & damaged the stove with corrosion. The condensation is so severe that it is beginning to impact the flooring below the stove. (images attached)As temperature and humidity peaked, it was clear we had a major issue in the summer following installation on July 20th, 2022. Unfortunately this was design related and we could not resolve solely as the homeowners. During this time, we have reached out via email, called, left messages - all at a reasonable cadence & with the respect that the business was busy, with belief in the pledge that Chim would resolve this. Unfortunately, as we near 6 months on an attempted resolution, that has not been the case.Additional ***************** included in the attachment, as well as the solutions proposed to Chim in December. We additionally got no response from this.-*******

    Business Response

    Date: 01/19/2023

    Just this morning, I spoke with ******* on this stove issue. Our company will be replacing the stove unit and all the piping. He is in understanding that we are working with the manufacturer tech department to correct the new install and not get back in this situation. 

Chim Chimney is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.