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Business Profile

Retail Sportswear

The Jersey Locker

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/29/24 College Football Jersey ordered. Total cost $74.36. Order # ******. 12/28/24 Email sent to me stating item being shipped with a tracking number of LZ144041562CN. I am unable to track anything. It looks like it left ***** and possibly entered the **? I have emailed them 3 separate times asking for assistance in tracking. No response. No phone listed on website only email address. Can you please assist me with this issue. I would prefer a refund at this point. Thank you!

    Customer Answer

    Date: 01/26/2025

    Received this text the other day-perhaps it is on its way? Still not believing it and that is should take this long???

    Customer Answer

    Date: 01/27/2025

    So jersey was received in the mail today in fine condition. Perhaps I was too ***** to contact you but I still feel they should have responded to my 3 emails asking for assistance. I will never order from them again and would also encourage others not to as well. Thank you for your time. 

  • Initial Complaint

    Date:01/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ***** ****** jersey on December 2nd that was guaranteed to be delivered by Christmas. On December 4th ***** was taken from my bank account. I requested an update via email. On December 16 they provide me with a tracking link. Tracking number showed they may have been an issue with delivery. I sent several more emails requesting more information and an update with no answer. As of today January 5 2025 I still have not received product and no further information from this company. They do not respond to emails. I also attempted to send a message via ******** page with no response. Requested a phone number to contact, no response.

    Business Response

    Date: 01/06/2025

    Hello,

    We have processed and shipped this customer's order. Delay in the tracking information is normal due to Holidays (Christmas and New Near). Rest assured that the customer will receive the order. ***** allow our shipping process to take place. Please accept our sincerest apologies for the delay and convenience, we'd be happy to give the customer a 30% discount on her order. If that would be acceptable. Thank you!

    Customer Answer

    Date: 01/09/2025

     
    Complaint: 22771197

    I am rejecting this response because: If it was as simple has delay in shipping why did the business not respond to several emails I sent asking for an update. The tracking last updated on 12/20/24. That seams to me there may be an issue and I was simply asking for an update. Why did it take a complaint with the BBB to get a response .  I will except when I receive the jersey I ordered. 


    Sincerely,

    ****** *******

    Business Response

    Date: 01/28/2025

    This customer's order has been delivered and you can find the tracking link here for your reference: ****************************************************************************************************************

     

    Thank you!

  • Initial Complaint

    Date:01/03/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ***** ************************************************ for my dad for a late Christmas gift on December 24th. I did research and everything looked legit about the website. So I purchased the jersey and waited. Its 10 days later and says my order is completed. So I emailed the company(their email doesnt work) and asked for a tracking number. Then I find to come out that Im not the only person that has been scammed by this company. Now I have to file a dispute with my bank and frustrating that I thought I was getting a good gift for my dad for Christmas and it turns out it was a scam.

    Business Response

    Date: 01/03/2025

    We have processed a refund for this customer and we attached the refund transaction that we made. Thank you!

  • Initial Complaint

    Date:12/30/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 11/14/2024. I received an email confirming my order and my card was charged. However the tracking does not work and follow up emails have gone unanswered.

    Business Response

    Date: 01/02/2025

    Hello,

    This customer's order has been shipped and can be tracked here: *******************************************

     

    We can give a 30% discount to the customer for the inconvience. Please let us know how you would like to proceed. Thank you!

  • Initial Complaint

    Date:12/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a jersey on 12-9-24. I have never received a confirmation email or the item I ordered . This business must be a scam .

    Business Response

    Date: 12/26/2024

    Hello,

    Due to Holiday season (peak season), there has been a delay on our end. The customer's order has been shipped two days ago, we'd be happy to provide a half refund and the customer will receive her order at a half price for the inconvenience. Would that be acceptable? Thank you!

     

    The tracking link can be found here: *******************************************

    Customer Answer

    Date: 01/04/2025

     
    Complaint: 22729882

    I am rejecting this response because: I have yet to receive an email or tracking information. I want a refund . 

    Sincerely,

    **** ********

    Business Response

    Date: 01/07/2025

    This customer's order has been processed and shipped. You can find the tracking link here: *******************************************

    Kindly allow our shipping process to take place. Rest assured that the customer will receive the order. We'd be happy to give her a 30% discount on her order. Thank you!

    Customer Answer

    Date: 01/16/2025

     
    Complaint: 22729882

    I am rejecting this response because: ******* birthday has came and went. It has been over six weeks 
    id like a refund please. Again I have never received an email .

    Sincerely,

    **** ********

    Business Response

    Date: 01/28/2025

    This customer's order has been processed, shipped and delivered to teh customer's provided address. You can find the tracking link here for your reference: ****************************************************************************************************************

     

    We'd like to give a 20% discount to the customer for the delay and inconvenience. If that is acceptable. Thank you!

    Customer Answer

    Date: 01/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and will except a refund of 20%  find that this resolution is satisfactory to me.

    Sincerely,

    **** ********

  • Initial Complaint

    Date:12/22/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a jersey from what I thought was a US based business on 11/29/24. I quickly received an email confirmation of the order and then received tracking information about a week later. As of today, 12/22/24 I have not received the item and tracking is no longer updating. I have emailed the company twice now over the last two weeks with no reply. When I checked tracking this morning it now has a red exclamation **** stating there is now an error.

    Business Response

    Date: 12/23/2024

    Hello,

    This customer's order has been processed and shipped. Due to Holiday season, there are slight delays in the shipping. Rest assured that the customer's order is on it's way. We have provided proof of email response to the customer and the tracking information that shows that the item is in transit. We'd be happy to compensate the customer for a 30% refund on her order and she would still get the item she ordered. Thank you!

    Customer Answer

    Date: 12/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    **HOWEVER, WHAT WILL HAPPEN IF THE **** IS NOT RECEIVED AT ALL? WILL I THEN BE OFFERED THE REST OF THE REFUND?

    Sincerely,

    ****** Messenger

  • Initial Complaint

    Date:12/14/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I read all these complaints about Jersey locker and they mostly all the same BS they are giving me. They refuse to give me a good number to call, and email is not helping! I ordered a ******* ******* jersey on the 7th and the claim it hasnt been shipped because they are backed up. They told me it would ship in a couple days, but hasnt. They also fail to respond when I ask at least for a tracking number. Someone needs to investigate, or shut these people down.

    Business Response

    Date: 12/15/2024

    Our order processing time is 5-7 business days. We are still in the process of this customer's order. We have now canceled his order and processed his refund. Please be noted that the refund should reflect back to his account within 5-7 banking days. Thank you!

  • Initial Complaint

    Date:12/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Colorado Buffaloes Jersey on 11/26/24 in the amount of $81.84 the payment was taken immediately and an order confirmation was sent that is it here we are 3 weeks later and nothing has been received I have emailed them several times and want a refund!

    Business Response

    Date: 12/11/2024

    Hello *******,

    Your order has been shipped before you asked for a refund. Kindly return the item back for a refund. You may refuse the delivery once it arrives and it will automatically be returned to us. Then we will proces your refund. Thank you!

    Customer Answer

    Date: 12/17/2024

     
    Complaint: 22673047

    I am rejecting this response because: again i haven't received the product and when receiving this email ****** blocked it because it's stating that this company is fraudulant. there is no tracking number what they send is all in a foreign language so theres no way for you to know if its even legit.

    Sincerely,

    ******* *******

    Business Response

    Date: 12/23/2024

    This customer's order has been processed, shipped and delivered. We attached proof of delivery and tracking link here: ****************************************************************************************************************

     

    Thank you!

  • Initial Complaint

    Date:12/10/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order 2 jerseys online from the Jersey locker never received a confirmation email of order. They withdrew $156.00 and I have emailed them twice no response. I want my money back. No Jerseys delivered

    Business Response

    Date: 12/11/2024

    Dear Customer,

    We did not recived any email from you. Your order has been processed and shipped. The package is currently in transit. If you wish to cancel your order, please return the items back once you receive them and we will process your refund. Thank you!

     

    Customer Answer

    Date: 12/20/2024

    As of 12/30/24 nothing has been delivered to house. I have received no email/ text On shipment being sent by via **** Fed Ex. I think it would have been delivered by now.

     

    ****** *********

    Customer Answer

    Date: 12/23/2024

    As of 12/30/24 nothing has been delivered to house. I have received no email/ text On shipment being sent by via **** Fed Ex. I think it would have been delivered by now.

     

    ****** *********

    Business Response

    Date: 12/23/2024

    This customer's order has been processed, shipped and currently in the ****. Her order should arrive soon! Rest assured that her order will arrive. Here's the tracking link for your reference: ****************************************************************************************************************

  • Initial Complaint

    Date:12/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 6 2024 I ordered a **** football jersey from this company. They never sent any confirmation email, order#, or tracking#. I did eventually receive item, no paperwork inside package included. When I received item, it is a counterfeit and my husband wore it once, and it got a hole in it. I went to website to request a refund, there is no refund option despite that it says "satisfaction guarantee". Website states for a refund you must email them. I have emailed them 3 times with no response. The only proof of this transaction/purchase is the charge to my credit card. I have attached a screenshot from credit card site.

    Business Response

    Date: 12/07/2024

    The customer's order has been processed, shipped, and delivered. We have provided proof of email response to this customer's inquiry about her order and provided a tracking information for her order. The customer never reached out to us about the issue with the item she purchased and yet they used the item before filing a complaint. However, we processed the refund just to show professionalism and provide good customer service. Thank you!

    Customer Answer

    Date: 12/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, however I am not lying about not receiving any emails and yes the product was worn once before developing a hole. One time. That does not live up to customer satisfaction by anyone -by any terms. 

    Sincerely,

    ***** *******

The Jersey Locker is NOT a BBB Accredited Business.

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