Business ProfileforFirst Class Auto Sales LLC

First let me start by saying soo as I drove the car home I noticed a problem with what sounded like water washing threw the dash of the car I turned around and went back to the lot. Tokd then about it they got in and drove it about two miles and back to the lot. The owner told me it was how the car cools the motor. I left and went home. Two days later I call back due to wrench warning light being own, customer service tells me that can't do anything but would make it right after everything with the bank is complete. Now we are into 14 days and they say we will give you $400 to have it fixed . Picked up check and signed some papers I was assuming that was for getting the check. Before I could even get finished getting that done check engine light came on. Spoke to costumer service who was supposed to get back with me the next day I have not been able to move the car since and have only had it 30 days now they don't answer and the one time they did I was supposing to be transferred no one ever picked up I called right back and they picked up and hung up. I feel I was knowing sold a lemon by the costumer service saying don't tell the bank. I recorded all the conversations and am seriously thinking of taking legal actions of the lemon law. Something is very wrong not be able to enjoy a new car for at least two good weeks. I'm going to see if they are going to make it right. Bought as is but those problems couldn't start in one day.

*** ****** purchased a 2019 **** Fusion from First Class Auto Sales LLC on 3.18.24. As with any used vehicle, we always recommend that the customer purchase an extended warranty. *** ****** did not choose to purchase an extended service plan, and the vehicle was sold to her As Is/No Warranty. She signed 4 different As-Is agreements, acknowledging that she was aware of this. Shortly after purchase she called the customer service department stating that she was having a minor problem with the car. As a onetime goodwill gesture to the customer, we did pay to have the vehicle serviced. As far as I knew, she was satisfied. It is shocking to us that she would leave a 1-star review when we worked so hard to satisfy the customer. Most car dealerships would have simply pointed to the "As Is No Warranty Agreement" and told her no assistance with repairs would be offered. It is our hope that she will remove this negative review. We performed excellent customer service during and after the sale. We wish *** ****** the best with her vehicle, and I hope we can do business with her again in the future.

I'm responding to the response from this business on a review I left. They responded that it was minor issues when in fact it has motor issues, emissions issues and other problems. There is no way these can be considered minor.. I could not purchase a an extended warranty because of wrench and motor light being on 7 days after receiving the vehicle because they were saying these were pre existing problems because of the time frame. I will not change my review to make the business look good when it is not