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Business Profile

Credit Services

CIC Mortgage Credit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Services.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has pulled my credit report three times within the last three days without approval. It needs to stop immediately as it is effecting my credit worthiness, ability to close on my home, and increasing my interest rate. They need to remove all credit poles off my credit report and get my score. Corrected and stop pulling my report without authorization..

    Business Response

    Date: 03/20/2025

    Good Morning, *********** ****,

    You recently contacted CIC Credit in regards to a recent inquiry on one of your credit files from Experian, Equifax and/or TransUnion. CIC Credit is a consumer reporting agency as defined by the FCRA.  CIC Credit does not extend credit for any reason and is only a credit report reseller.  CIC Credit resells credit reports for a variety of different permissible purposes to our end users i.e., mortgage lending, home improvements, auto lending, rental applications, employment screening, etc.  Below you will find the company that recently accessed your report(s) you may contact them directly to discuss the inquiry.  If you feel this inquiry was made in error, you may email ********************************** to request an inquiry dispute.  You may also navigate to one of the below online dispute sites handled by the credit repositories to dispute online.

    Inquiry company contact information:
    ****************************
    **********************
    ***************************
    ************
    Ref/Loan ID#: **********

    Dispute links
    ***************
    ******************
    *************************************

    Attached you will also find a copy of the authorization given to **************** Lending. Thank you!

  • Initial Complaint

    Date:12/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with CIC Mortgage Credit I do not have a contract with collection agency I do not sign any paper work with collection I don't know this account at all

    Business Response

    Date: 12/30/2024

    VERJENDLER ********,

    You recently contacted CIC Credit in regards to a recent inquiry on one of your credit files from Experian, Equifax and/or TransUnion. CIC Credit is a consumer reporting agency as defined by the FCRA.  CIC Credit does not extend credit for any reason and is only a credit report reseller.  CIC Credit resells credit reports for a variety of different permissible purposes to our end users i.e., mortgage lending, home improvements, auto lending, rental applications, employment screening, etc.  Below you will find the company that recently accessed your report(s) you may contact them directly to discuss the inquiry.  If you feel this inquiry was made in error, you may email ********************************** to request an inquiry dispute.  You may also navigate to one of the below online dispute sites handled by the credit repositories to dispute online.


    Inquiry company contact information:

    **********************
    *****************
    Ste B
    *******************

    ************

    Ref/Loan ID#: MACKENSON

     Dispute links

    ***************

    ******************

    *************************************

    We have also reached out to the end user for the authorization they have regarding the credit inquiry done on 5/6/2024 and will provide it once received. Thank you

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CIC credit ran a mortgage inquiry that I knew nothing about. I have never heard of this company. I would like the inquiry off.

    Business Response

    Date: 12/03/2024

    ****** *****,


    You recently contacted CIC Credit in regards to a recent inquiry on one of your credit files from Experian, Equifax and/or TransUnion. CIC Credit is a consumer reporting agency as defined by the ****. CIC Credit does not extend credit for any reason and is only a credit report reseller. CIC Credit resells credit reports for a variety of different permissible purposes to our end users i.e., mortgage lending, home improvements, auto lending, rental applications, employment screening, etc. Below you will find the company that recently accessed your report(s) you may contact them directly to discuss the inquiry. If you feel this inquiry was made in error, you may email ********************************** to request an inquiry dispute. You may also navigate to one of the below online dispute sites handled by the credit repositories to dispute online.
    Inquiry company contact information:
    *********************** ***********************************
    2 Corporate Center Dr.
    Ste 110
    ******************


    ************


    Ref/Loan ID#: ***************


    Dispute links
    ***************
    ******************
    *************************************

  • Initial Complaint

    Date:08/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company pulled my credit and it was unauthorized

    Business Response

    Date: 09/11/2024

    ******** *****,

    You recently contacted CIC Credit in regards to a recent inquiry on one of your credit files from Experian, Equifax and/or TransUnion. CIC Credit is a consumer reporting agency as defined by the FCRA.  CIC Credit does not extend credit for any reason and is only a credit report reseller.  CIC Credit resells credit reports for a variety of different permissible purposes to our end users i.e., mortgage lending, home improvements, auto lending, rental applications, employment screening, etc.  Below you will find the company that recently accessed your report(s) you may contact them directly to discuss the inquiry.  If you feel this inquiry was made in error, you may email ********************************** to request an inquiry dispute.  You may also navigate to one of the below online dispute sites handled by the credit repositories to dispute online.



    Inquiry company contact information:

    NFM LENDING
    *****************
    Ste 300
    ************************************

    ************

    Reference Loan ID: ***********

    In addition, we have reached out to the end user regarding the authorization for this inquiry and will provide it once we receive it.

  • Initial Complaint

    Date:03/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company pulled a hard inquiry on 3/3/24 that I did not approve and I need this removed from my credit report asap

  • Initial Complaint

    Date:02/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CIC Mortgage Credit did a hard -pull credit inquiry on 02/21/2024. I did not authorize this! I never heard of this company! I want answers ASAP! I want this off my credit report!

  • Initial Complaint

    Date:11/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just learned that this company did a hard pull /inquiry on my credit report. I have never heard of them , didnt authorize it, and dont know how they obtained my personal information. This needs to be removed immediately.

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit report contains 2 hard inquiries from this company 6/25/2023. *** never participated or applied for a loan with this company, nor do i have any existing business relationship. i would like the inquiry removed immediately.

  • Initial Complaint

    Date:09/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An illegal hard copy of my credit report was pulled on 5-17-2023

  • Initial Complaint

    Date:06/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit reports show a hard inquiry by CIC Mortage Credit on April 2, 2023. I have never heard of this company and have NOT applied for a mortgage through them. This hard inquiry just showed up on my reports within the past month. I need this removed from my credit reports.

CIC Mortgage Credit, Inc. is NOT a BBB Accredited Business.

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