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Business Profile

Collections Agencies

Fox Collection Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Fox Collection Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fox Collection Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 85 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The handling of this debt involved intimidation tactics that violate fair debt collection standards.

      Business Response

      Date: 07/19/2025

      We have marked your account as disputed. We will contact our client to get supporting documentation and will send within 30 days. Thank you.

    • Initial Complaint

      Date:07/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The account was added to my credit report without prior notice or opportunity to dispute.

      Business Response

      Date: 07/19/2025

      We have marked your account as disputed. We have contacted our client to get supporting documentation and will send within 30 days. Thank you.

    • Initial Complaint

      Date:07/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The agency posted a settlement amount that differs from the final agreement.

      Business Response

      Date: 07/19/2025

      First a BBB complaint was filed stating the accounts were not hers. Now a BBB complaint that the amounts differ. The settlement amount may differ now that the accounts are in legal. Also, settlement amounts are good at the time of offer and if not taken, they are void. Thank you.

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The debt resulted from an agreement that was verbally canceled within the rescission window.

      Business Response

      Date: 06/23/2025

      This bill due to our client is for a medical ER visit. Our client confirms that the debt is valid and due. We will mail the I/S of the visit to 1905 ***** ** since you did not include all contact info on the complaint. Thank you.

    • Initial Complaint

      Date:06/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The report includes a returned item fee from a store where no return was processed.

      Business Response

      Date: 06/08/2025

      I have attached the I/S and contract from our client. They stand that the debit remains due and is valid.

    • Initial Complaint

      Date:05/29/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with FOX COLLECTION CENTER, They did not provide me with the original contract as requested .

      Business Response

      Date: 06/05/2025

      We have not received any direct request for a copy of information. We do not own this debt, we collect on behalf of our client so your contract to pay is with them. I have uploaded a copy of your contract and marked the account as disputed. Our client stands that this debt remains valid and due.

    • Initial Complaint

      Date:05/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice that I have a collection from FOX COLLECTION CENTER on my credit report. It says it was opened on 7/2020for $1,368.00 with account number starting in ********** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and *****.

      Business Response

      Date: 05/27/2025

      We have contacted our client and they are unable to provide current statement due to billing company change at this date of service. The account has been closed. It can take up to 30 days for the credit bureaus to process. Thank you.

    • Initial Complaint

      Date:05/20/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Fox Collection Center , I do not have a contract with Fox Collection Center , they did not provide me with the original contract as I requested.

      Business Response

      Date: 05/23/2025

      This account has been marked as disputed and request sent to our client to provide current supporting documentation to support the debt. We will send as soon as we receive from our client. Thank you.

    • Initial Complaint

      Date:05/09/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to ***** violations and inaccurate reporting, I demand this accounts removal.

      Business Response

      Date: 05/13/2025

      These accounts have been verified by our client as valid and due. They will remain marked as disputed but collection efforts will continue.

    • Initial Complaint

      Date:05/07/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable with this debt with USA Service Finance, I do not have a contract with Fox Collection Center, they did not provide me with the original contract as I requested.

      Business Response

      Date: 05/13/2025

      We have marked your account as disputed and will be sending supporting documentation from our client. Thank you.

    Fox Collection Center is BBB Accredited.

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