ComplaintsforFox Collection Center

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Initial Complaint
04/10/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I started getting text messages starting March 25 with no information except contact us with numbers Im guessing acct? Phone number And a website for me to access. I have no idea why all my credit is in good standing! Im afraid to answer because of all the scammers out there. Ive not been sent a letter in mail from this company! I look them up on ****** I see numerous complaints and scam alerts so I am contacting you to handle I am sure this is not a legit collection because I have nothing to collect!!! Please address especially around tax season scammers rise up!
Business response
04/10/2024
Yes, we are attempting to contact you concerning an account we have in our office. You can contact us directly at ********************************** for more information. Thank you.
Initial Complaint
03/18/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with 10 DORCHESTER COUNTY WATER AUTH. I do not have a contract with FOX COLLECTION CENTER they did not provide me with the original contract as requested.
Customer response
03/19/2024
I am not liable for this debt with 10 DORCHESTER COUNTY WATER AUTH.I do not have a contract with FOX COLLECTION CENTER, they did not provide me with the original contract as requested.
Business response
03/20/2024
We do not have a contract with you. We work on behalf of our client to collect past due monies. We have marked your account as a direct dispute and requested our client to send supporting documentation that will be mailed to you. Thank you.
Initial Complaint
03/07/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable with this debt with ************************.I do not have a contract with FOX COLLECTION CENTER. They did not provide me with original contract as requested
Customer response
03/12/2024
I do not have a contract with fox collection center so they need to remove my therefore they shouldnt have any thing on my credit I demand they remove it from my credit
Business response
03/15/2024
We have marked this account as a direct dispute and requested all supporting documentation from our client. We will mail to the address provided in this complaint.
Customer response
03/20/2024

Complaint: 21401661

I am rejecting this response because:
I do not have a contract with FOX COLLECTION CENTER this company can not legally have a collection on my credit report with out having a contract sign by me to FOX COLLECTION CENTER
Sincerely,

***********************
Business response
03/20/2024
We verified with our client that the debt is valid and due. Supporting documentation was mailed to you on 3/18/24. We do not have a contact with you, we work on behalf of our client. Thank you.
Initial Complaint
01/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business is trying to collect a false debt. I have contacted the original billing office of gasgas and have confirmed I owe them nothing. I have been billed 4 times for one single visit.
Business response
01/11/2024
We have placed your account in a disputed status and will send supporting documentation to the address on file.
Initial Complaint
11/08/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This dispute is about a debt collection agency called Fox Collection Center. Back in July of 2023 I noticed a collection account with the account number # **************** reporting a past due balance of $130 on my credit report. I sent them a debt validation letter, and they never responded to them. I reported this information to the **** on august 22, 2023. The company did not respond, and the account remained on my credit report. I mailed them a letter on October 5, 2023, demanding them to delete the information for failure to validate the debt and violating my rights by parking the debt on my credit report. The company continued to ignore my complaints. I also filed a complaint to the **** on October 5, 2023, when I mailed off the letter. They did not respond to the ****. At this point this company is just straight up being disrespectful. I am requesting the deletion of the account from my credit reports for violating my consumer rights because this company is causing emotional distress and unnecessary stress as I am taking care of my family.
Business response
11/08/2023
Supporting documentation was mailed on 10/13/2023. The account will remain in a disputed status.
Customer response
11/12/2023

Complaint: 20841088

I am rejecting this response because:
You did not respond in a timely manner. You have a time limit according to the ***** on how long you have to respond. I could not even get a response from you through the ***** You have failed to respond in a timely manner, you were also required to remove the account from my credit report until you provided proper validation per 15 USC ****g. You violated the **** and ***** and I have more than enough supporting evidence. I should not have to come to the BBB in order to get you to abide by your obligations correctly. I will not go into details now, but if you do not cease all collection activities now, you will be liable for whatever comes next per ***** 15 USC ****K and 15 USC ****n. Do not take this matter lightly.
Sincerely,

*********************************
Business response
11/17/2023
You must dispute in the validation period for any of those to apply. We have handled your account according to requirements. Thank you.
Customer response
11/18/2023

Complaint: 20841088

I am rejecting this response because:
I have no time to be playing games with companies that can't follow the law. You broke the law and think you can get away with it. I beg to differ, so since you want to go there, we shall. You are now liable under 15 USC ****k FDCPA and 15 USC ****n FCRA.

Sincerely,

*********************************
Initial Complaint
09/12/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The account is not mines , and I asked them to validate the debt and they couldnt. I am not liable for this debt they did not provide me with the original contract as I requested.
Customer response
09/12/2023
They had called me and told me I owe money on a trailer I never even signed up for a trailer I asked for the contact information to speak to a manager they never contacted me back
Business response
09/13/2023
This account has been disputed with the credit bureau but not directly with us. I have marked your account as disputed and we will mail supporting documentation to the address provided. Thank you.
Initial Complaint
08/08/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with MID ** EMERGENCY PHYS L. i do not have a contract with Fox Collection Center and they did not provide me with the original contract as i requested.
Initial Complaint
06/30/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Inaccurate reporting and remarks bill was covered by insurance
Business response
07/06/2023
Our client has no insurance information on file. Please send insurance information to ********************************* and we will be happy to get this filed so that it can be taken out of active collection. Otherwise it will stay on collections.
Initial Complaint
05/30/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had an account from an emergency physicians turned over to Fox collections center in *********. They called multiple times and I responded and told them that I was in nursing school full-time and unable to obtain a job due to the restrictions with my school. My parents were helping assist with the bills and school payments but then their business was shut down from Covid. as a result, I was unable to pay what I owe to my nursing school program and they held my transcripts for a year following my graduation. I was on government assistance and eventually they released them to me in May 2022. I got my nursing license and started a job in August 2022. I contacted Fox collections and told them I would be making payments now but I had gotten out of that situation and had a job. I have been making monthly payments even as recent as last week. I received a notice of a civil warrant from the company, taking me to court over my remaining balance. I have spoken with multiple parties involved, and everyone is willing to work with me except fox collection. They have said there has been no contact, but that cant be the case when they have been receiving monthly payments from me.
Business response
06/06/2023
Payment agreement due monthly on the 13th that was agreed upon was not upheld. Account was moved to legal suit after failure to keep agreement.
Initial Complaint
02/16/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was contacted on 02/15/2023 by FOX Collections regarding an encounter on 10/23/2018 with Fast Pace ****************** that I was supposedly sent to collections for. The lady from FOX Collections told me I had a collection change of $360.00, but a settlement of $288.00 was agreed upon and I paid. On 02/16/2023 I contacted my insurance (United Healthcare) to confirm this incidence. Upon speaking with United Healthcare I was informed this charge never existed, nor was I ever reported to a collections agency for any charges. However, there was an encounter with Fast Paced ****************** on 10/23/2018 for a charge of $144.00 but it was paid in full by United Healthcare. I have attached the itemized statement from Fast Pace ******************, a screen shot from my bank account of FOX Collections taking $288.00, and a screenshot of the number I was contacted from by FOX Collections.
Business response
03/01/2023
After investigating this claim, we found that this bill was due and it has been paid. Our client is **********************, not the *********** Center mentioned. This was for labs that the *********** ordered but is a separate entity. Thank you.

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