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Business Profile

Real Estate Rentals

Sentinel Real Estate Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sentinel Real Estate Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay SO much for rent (which is expected on time), but they just really do not care how their maintenance team (and now office management) treat residents. These apartments were built in the 1990s and I feel like my dryer was part of the original unit and if I am being dramatic it is definitely an early 2000s because they do not upgrade anything! I have put in no less than 4 requests for my dryers start k*** You spin the timer and then flip the start k*** to the right. Previously, when it broke I would use pliers to start it until maintenance fixed it. Well, I just got it fixed two days ago. Today, I pulled my comforter out of the washer and as I put it in the dryer and turned the start k*** it BROKE! However, when maintenance fixed it the 5th time, they pulled the rod part out so there was NO WAY for me to start my dryer.I caught management right before they closed and the lady in the office (I wish she had given me her name5/30/24 at 5:25 p.m.) told me maintenance had left and she was going to call ****** to see if he was still on the island after I had politely explained my situation (what I previously explained in this review) and she would call me back. She NEVER called me back. So, when I called back right before 5:30 (closing), I got after hours operator. I explained the situation to her and she was very polite and noted all my concerns. Again, I was told I was get a call with an eta on my fix time. However, I never received a call to give me an eta. I understand a broken dryer is not a maintenance emergency, but when it is something you have put work orders in for four previous times and they are half-assing fixing the problem, it becomes a maintenance emergency. Especially because they arent going to replace my comforter, but they sure as heck will charge me a $100-$150 late fee on my rent if I am short $55 due to replacing my comforter.

      Business Response

      Date: 07/10/2024

      I am sorry for any inconvenience this has caused you; I have reviewed your account and I see that you placed a work order on 5/30/24 regarding your dryer and did not see another work order for this same issue.  It is my understanding that the maintenance supervisor came over himself and replaced a part to get your dryer up and running.   I have asked that the General Manager, *************************************** to contact you to ensure that your dryer is running properly.

      I have reviewed your rental payment account and the only time that I see that a late fee was charged was when the rental payment came back non sufficient funds and you were billed a late fee and NSF fee.  

      We strive to make repairs within 24 - 48 hours on all work orders, but if we are not aware of the issue, we cannot make the repair.  Please submit a work order by either calling in or via our resident portal.

      regards,

      ***********************

       

    • Initial Complaint

      Date:12/22/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is in regards to unfair rental practice by "The Estates at River Pointe". I was renting apartment at:1400 River Look Cir. **************************************. The leasing office address is and contact person :******************** Assistant Property Manager **************************************************************************** Phone: ************ Fax: ************ The Estates at River Pointe After staying there for over 4.5 years I moved our of the apartment at the end of the lease term. Upon my moving I cleaned and left the apartment in very god condition. There was some wear and tear loss to stove-top that included rubs on the top due to usage. All stoves were working perfectly and I had used it just day before move-out.On 12/11/2023 I received damage clam of $227.24 from the leasing office. I tried to explain them following:----------------------I believe before writing this email to claim for damage (damage not an appropriate word), you do realize that:2) Stove-top is not a showcase item - it actually get used for cooking and during my stay it will have some wear and tear (it inevitably occurs as a result of normal wear or aging).3) During my stay I did use that stove-top for cooking and most of time I used just one of them that is why you see it different than others 3.I strongly disagree that it's damage - It's simply wear and tear due to normal usage and aging.----------------------My multiple effort to make them understand length of stay (over 4.5 years) and normal wear and tear loss were not successful so I decided to file case with BBB.Considering wear and tear during long rental stay of over 4.5 years. There should not be any damage claim. Kindly help me to drop the damage claim.

      Customer Answer

      Date: 01/22/2024

      It just remembered that while staying there for over 4 years.  I had put a maintenance request for stove top. The the heat control of bottom left burner wasn't working correctly. They did come to fix but never really got fixed. They can check their maintenance record to verify it.

      Thank you

      -*************************


      Customer Answer

      Date: 01/31/2024

      Hello,

      Thank you for your time and update.

      I received following response (I have attached a PDF copy of the email response). Now that they agree that it's wear and tear and they were able to restore "We were able to restore and not replace the
      whole glass stovetop."

      --------------------------------------------

      HI **************,

      I wanted to thank you again for the lower left burner. It seems that was corrected during your stay. The charges you received were due to the restoration of the glass stovetop due to excessive scratched and damage. We were able to restore and not replace the whole glass stovetop.


      Best, 


      ********************
      Assistant Property Manager
      ****************************************************************************
      Phone: ************
      Fax: ************
      The Estates at River Pointe

       

      --------------------------------------------

    • Initial Complaint

      Date:10/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A sewage line pump out was done to resolve a leak in a vacant apartment unit in my building. The pipe opening is located in the parking area directly in front of my garage. After the pump out, there was visible toilet paper and human waste present in the parking space. After 24hrs, I reported this to the leasing office. Nothing was done. I reported it again the next day. It has now been present for 4 days and has not been addressed. The lack of response and attention from the property management staff is unacceptable. Not to mention the fact that I cant use my garage because I refuse to track human excrement into it on my tires.

      Business Response

      Date: 11/10/2023

      the area was cleaned up the same day and we gave the resident a concession for her garage for the time she could not use it.

       

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