Complaints

This profile includes complaints for TruGreen's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TruGreen

  1790 Kirby Pkwy Germantown, TN 38138-7420

  
• 

  TruGreen

  8601 Baumgart Rd Evansville, IN 47725-1519

  
• 

  TruGreen Limited Partnership

  8800 Kelso Dr Baltimore, MD 21221-3125

  
• 

  TruGreen

  8621 San Mateo Blvd NE Albuquerque, NM 87113

  
• 

  TruGreen

  6700 Commerce Blvd Syracuse, NY 13211

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been with Trugreen for more than 15 years. I always prepaid my services yearly that included a maintenance application warranty if there was weeds or pests during the season. No issues for 15 years. I called this year to get the maintenance application warranty and they tried to upsale me. When I asked why I should pay more, they said it was their company policy but would do it this time. I waited a couple days and called back to see when they would come and do the work. They denied their commitment and tried to upsale me again. They failed to deliver on their agreement and didn't care about the agreement they had made with me every year for 15 years. They used to be good (for more than a decade) but now they just bait and switch on their commitment.

  

  Business Response

  Date: 07/31/2025

  TruGreen corporate customer care spoke with Mr. ********* 7/31/25 and apologized for his interactions with customer service. It is never our intention for someone to feel as though we are avoiding assisting with their concerns or value them as a customer. ********************** has agreed to schedule a no charge application for Mr. *********** VA property a no charge reservice for the mosquito/pest control for his DE property. TruGreen corporate care will reach out to Mr. ********* the week of 8/11/25 to confirm satisfaction with the treatments and confirm that his online account is functioning properly. 

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******** *********

  ******************

  ******, VA 22182

  
  

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service was scheduled for 7/19/2025 but no technician ever came. Nonetheless I was billed. This is not the first time. In the past, i have caught technicians parking down the street and sneaking up to my property to place a service notice on my lawn without actual service. This time however, they didn't even try to cover up their lack of service. No sign in the yard. No note on the door.

  Customer Answer

  Date: 07/24/2025

  The business was contacted by my credit card company. They have credited my card with the disputed amount. 

• Initial Complaint

  Date:07/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TruGreen showed up to my residence yesterday 07/21/2025 to perform service on my lawn, the driver sat in this truck for about 15 minutes and then pulled off without servicing my lawn. Then I received the text stating that my service is complete so unprofessional been a customer since 2014 going forward I would like for my entire plan to be discounted for my inconvenience and don't ever send that technician out to my resident again

  

  Business Response

  Date: 07/24/2025

  Upon speaking with Mr. ******* on 7/24/25, Mr. ******* confirmed that this incident happened on 7/22/25 and not 7/21/25 as reported to BBB. Our records indicate that Mr. ******* contacted TruGreen on 7/22/25. Mr. ******* advised that no service was rendered although Mr. ******* received a text indicating that a service was performed. On 7/22/25 when TruGreen spoke with Mr. ******** TruGreen scheduled a free service for 7/25/25 and offered 30% off the remaining regular services for 2025 only. Mr. ******* accepted this good faith gesture. It is never the intent of TruGreen to communicate to any customer that a service was performed, and it did not happen. TruGreen investigated and addressed Mr. ********* concerns internally. TruGreen considers this matter resolved.      

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******* *****

  886 ********** DR ******************** MI 49089

  
  

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am sending these photos to show what my backyard looks like since a supervisor was supposed to show up today and did NOT even though I waited ALL day. I am also asking for all my money back for this year as I have been a costumer for at least 5 years and this is what I am getting for my hard earned money. It gets worse every year. These are the pics after it was treated a week or so ago. My neighbors do not have ANY of this as they all use other companies but they will soon because of me being a loyal customer with **********************. I really believe that nothing is applied to my back yard and even suspected last year and after reading BBB complaints, I totally believe this. My front yard is fine which doesnt make sense. They can come back as many times as they want but its a waste of time because nothing improves. I will use my refund to go buy stuff from the store and do it myself or go with the company my neighbor uses.

  

  Business Response

  Date: 07/25/2025

  TruGreen spoke with Ms. ****** on 7/26/25 regarding her concerns. TruGreen and Ms. ****** came to the agreement to refund the 2025 charges and Ms. ****** wants to try a different company. TruGreen has advised that the refund will be sent to the Discover card on file within the next 5-7 business days and has cancelled any future services as requested. 

  Customer Answer

  Date: 07/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** ******

  **********************

  ************, ** 44709

  
  

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: TruGreen Date of Service Start: September 2024 Amount Paid: $754.31 (Prepaid)In September 2024, I enrolled in TruGreen's prepaid lawn care program and paid $754.31 in advance. I was informed that this payment covered a full year of services, including 10 treatments over 11 visits, with weed control, fertilization, aeration, and tailored lawn treatments. The prepaid option was presented as a discounted plan valid through September 2025.However, in July 2025still within the one-year periodI received a surprise bill for $185.87 following a service visit. I was never notified in writing, verbally, or electronically that my prepaid services had concluded or that any future visits would be billed separately.When I contacted TruGreen customer service, I was told my prepaid plan had ended. The fact that a service was performed without prior notice and then billed afterward feels like a coercive tacticpressuring customers to pay for services they reasonably believed were already covered. This lack of transparency and informed consent is unacceptable.I request a full refund of the $185.87 and a written explanation detailing how my prepaid services were calculated and why the plan was deemed to have ended before the contracted one-year term. I also urge TruGreen to enhance its customer communication policies to clearly notify customers of service transitions or additional charges before services are rendered, to prevent such misleading and coercive practices in the future.Regards **** Z ***** ***************************************************************************** **********

  

  Business Response

  Date: 07/23/2025

  TruGreen spoke with Mr. ***** on 7/23/25 and apologized for the unexpected charge he received. TruGreen explained that the prepayment is for a set number of applications (10) not a rolling 12-month period. TruGreen has agreed to refund the charge of $185.87 that Mr. ***** has incurred as a good faith gesture. TruGreen will contact Mr. ***** at the end of next week to confirm he has received the refund back to his card. TruGreen considers this complaint closed. 

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  **** *****

  ***********************************************************************

  **********, TX 77479

  
  

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a first time customer of ********************** and have enrolled and paid in advance for 4 different services this year.The primary reason for contacting TruGreen was my Hydrangeas did not bloom last year at all. I noticed they had small ***** spots all over the green leaves, and a garden center said it was likely fungus or bacterial infection. This is what I first contacted TruGreen about to help with, where they sold me their ********************* telling me this would solve the issue and protect against this happening.Upon the 3rd of 5 treatments, I asked the technician doing the spraying if this is the right service because the hydrangeas are only blooming 5%, and there are still the ***** spots all over the leaves. He said it is NOT the right service, as this service is for boxwoods and other trees, only.Upon calling TruGreen to let them know, the service agent only refunded my 3rd treatment, and then cancelled the rest. So essentially I paid for 4 treatments that either I'm not getting or weren't supposed to get. Upon calling back a second time, I was told a technician would come out and look in person what is going on. He came on July 11th, confirmed this is the wrong service for what I was looking for, and told me a manager would call me that day to ********** is now July 21 and no manager has called. I called back again today, and a phone *** said this service is only for trees over 20 ft, and that a local manager would call, and submitted a request for the 2 unused treatments to be refunded.I am actually looking for a solution, if you have one, to prevent the infections, and I believe at least a full refund for ************ is due for the amount of time I've spent on phone with ***s, not getting the results, being sold a service not for what I wanted, and the unbelievably awful service I've experienced with TruGreen as a new client.

  

  Business Response

  Date: 07/24/2025

  TruGreen spoke with Mr. ******* we apologized for the frustration with our sales team not setting up proper service to take care of his needs with the hydrangeas.  TruGreen explained that we do not treat hydrangeas with our program. TruGreen did go over somethings that may help the hydrangeas, and suggested he take a sample to the local garden center to have it checked for what type of fungus it may have and how to treat for it.  TruGreen agree to refund the full prepay amount for the tree/shrub service. TruGreen will continue to monitor on our end to insure he receives the refund. TruGreen considers this BBB complaint resolved.

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  **** ******

  **************

  ***********, ** 10549

  
  

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep on complaining to them that they cheat on treating my entire property most of the times when I am viewing my security camera footage I see that they treat only a quarter or 1/3 of my entire property I keep on emailing calling I never got the response to my emails when I call they keep on promising that they will correct it they will send back the technicians to do it correctly they will notify the local office that this has to be addressed but nothing changes keeps on happening again and again and I keep on complaining to them again and again I would like for them to refund me for all the services that they cheat me on, + plus plus make sure that from now on all my five services that they providing my entire property from all four sides front back left and right is being fully treated with heart and care, thank you.

  

  Business Response

  Date: 07/23/2025

  TruGreen spoke with Mr. *********** today, we went over his property lines and TruGreen updated the instructions on his account so our technician know where his property lines are, and what areas to treat. TruGreen also remeasured the property, so we have the correct sq. ft. on file and are treating the correct areas. TruGreen has requested a free service call to redo the mosquito application. Mr. *********** was sent the correct email address so he can email if he has concerns in the future, to make sure his emails are being received and responded to in a timely manner.  Mr. *********** also has the corporate care contact information if needed.  TruGreen considers this BBB complaint resolved. 

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23630075
  
  I am rejecting this response because:

  I never received the email address I was said that she will email me the information,  and I am not confident that they will send the service by next week as she said she is scheduling it, seeing is believing.
  
  Sincerely,
  
  ****** ***********

  

  Business Response

  Date: 07/31/2025

  TruGreen local manager spoke with *** as well as TruGreen Corporate Care.  *** *********** has received the emails now. *** *********** and TruGreen's manager has checked his lawn online adjusted the measurements and the instructions on his account.  *** *********** indicated he sent the rebuttal prior speaking with the manager, and he is all set at this time. TruGreen considers this BBB complaint resolved. 

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** ***********

  169 Emes Cir

  ***********, ** 12747

  
  

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TruGreen in **********, ** has created an account without my consent. This has led to them creating false service charges and billing me. I do not have an account with ****************************** my knowledge or consent, I have received a monthly statement with fake charges. This is from TruGreen Branch ***************************************

  

  Business Response

  Date: 07/24/2025

  TruGreen spoke with Mr. ***** on 7/22/25 and apologized for services that were set up at his property without his authorization. TruGreen's ***************** is investigating this matter to ensure it is handled accordingly. TruGreen has confirmed that Mr. ******* credit card was not charged and the letter he received was a confirmation of services, but not an invoice. Mr. ***** is not being billed for any service, and Mr. ***** can disregard the letter he received. TruGreen has cancelled the unauthorized service and added Mr. ***** to our internal do not contact list. 

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  Although I have reviewed the response made by TruGreen in reference to complaint ID ********, I am still concerned they created a net new account from my previously canceled account with my credit card and billing address details. This was without my knowledge, or my authorization or consent. What is stopping my local TruGreen branch from simply using canceled customer data to reopen new accounts?

  ********************** has stated they removed my details, but I can only go by what they tell me. A guarantee this won't happen to me or anyone is a false promise.

  ****** *****

  ********

• Initial Complaint

  Date:07/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We inquired about a quote and never signed up for your service. You then sent two separate bills to our home in error because the salesperson signed us up for your service and sent an employee to our home without permission. We have tried reaching out two separate times to get in writing that we are not liable for these bills but have received no response. Please confirm we owe your company $0 and these bills were sent in error as we never signed up for your services.

  Customer Answer

  Date: 07/21/2025

  TruGreen please do not call me. I have requested multiple times I'd like a response in writing to keep for my records since you sent me two bills in error. Also, someone left me a message on Friday asking for me to call them back. They also said I did sign up for the service. Again, I NEVER signed up for your service. I don't know why there is so much confusion on TruGreen's end with this. Simply respond to either my original email or this complaint so I have proof that you sent me bills in error and my balance with your company is $0 since I was never a customer.

  

  Business Response

  Date: 07/22/2025

  TruGreen has attempted to contact Mr. ******** several times via phone and has sent an email to Mr. *************** TurGreen has fully cancelled the account that was set up and has also credited/removed the balance for the service that was provided.  Mr. ******** account shows a ********* due as of 5/23/25. TruGreen has added Mr. ********** information into our internal do not contact portal. TruGreen considers this BBB complaint resolved. ~SW

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I hope the salesperson I initially talked to will be told how wrong that is to create an account and send an employee to someone's home without permission. And I also have never received a response via email so not sure what email TruGreen is referring too but I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** ********

  
  

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired try green payed for 6 lawn services up front then I got a call the next day from someone stating they also worked at tru green and could do it for a cheaper price for me to cancel my service first then he would call me back to schedule with him. The next day I called and cancelled jus because I didn't know what was going on then he text messaged me stating he seen I cancelled and he would call me on Monday. I called try green and advised them of there privacy breach and gave them the name anc infact hr fid work there. I advised them he's undercutting his own business not to mention he had been stalking me on the phone after i did not return his calls.

  

  Business Response

  Date: 07/21/2025

  TruGreen ************** spoke with Mr. ******** TruGreen apologized for the frustration with the customer service and sales representative.  TruGreen did refund his full prepay amount for services and we did credit and remove the balance for the one service that was provided.  Mr. ******* will check with his bank to confirm the refund was received. I will continue to monitor on my end to insure he did receive the refund.  TruGreen considers this BBB complaint resolved.