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Business Profile

Resort

Outback Resort Rentals

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Kristie G

    Date: 02/01/2024

    This was a nice cabin and a beautiful location. The cabin was not cleaned to an appropriate standard. I have a baby and had to clean the floor from dog hair and other debris the day we got there, I had to clean the main floor bathtub drain as it was clogged with large amounts of hair and would not drain properly, there was a lingering smell of dog pee (which can be expected in a dog friendly place), the downstairs TV did not work and would shut off after a few minutes, the linens were soiled and smelled soured especially when damp, there were fleas in the cabin, there was a moldy Keurig cup left in the coffee machine, both doors on the main level were unlocked when we arrived, but that is somewhat expected we came expecting to clean ourselves. We left the cabin in a better condition than how we arrived to it. We did not clean the hot tub as they stated they drained and sanitized it when renters check out. The hot tub was still in good condition, it had only been used about 45 minutes total when we left at 11:14am (life360 proof) Monday morning. We did not leave a review on the cabin, because we did not want to leave a bad review, but we could not honestly leave a good review. Now on Thursday evening I received a very hateful text message making accusations about vomit being in the hot tub. I have continued to be harassed about the vomit that was in the hot tub that was not left by us. The owner claimed there were shot glasses left around the hot tub, there was only one singular shot glass in the whole cabin and it was in the cabinet cleaned when we checked out of the cabin. She claimed the maid found the puke in the hot tub on Thursday when she cleaned it. A few texts later she claimed that the owner herself found the vomit on Monday at 11:30am. She also called me dumb and said I was making stupid statements. I have screenshots of all of the texts she has been sending me.

    Outback Resort Rentals

    Date: 02/02/2024

    This guest do not rent to very bad . She puked in hot tub I seen it with my own eyes .
    I checked cabin before checkin and after checkout at 11:30 day of check out. Hot tub had vomit in very bad . Had to drain tub 5 times because it was stuck everywhere. She also was very rude to me and I also left her bad review since I would never tell someone they and vomited in hot tub unless they did . What do again from saying it . I did not get more money to have maid spend a hour cleaning and sanitizing it . She also lying about inside of cabin myself and 2 other inspectors checked cabin before checkin in .
    Was in amazing condition. More lies from this **** I have the proof to back my evidence up .
    Do not rent to this person .

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