We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Derryberry's Heat & Air
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Derryberry's Heat & Air's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Derryberry's Heat & Air has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased the unit from Lowes and the contractor was Derryberrys Heat and Air. The first sign of trouble was they gave us a until other than the one we ordered and promised it was a good deal. Second, we had difficulty with the unit within one year. When we called them back, they indicated that we were not in their catchment area. They came out, diagnosed a problem and charged us a large sum. Each time we have called we get the out of catchment comment. However, this should have been indicated at the time of purchase and installation. This unit is too new to have so many issues. We are trying to resolve at the lowest level, feel that we are getting the run around. They suggested that we go to another company but that could void our existing warranty. We will try to work with ***** and well but we are in the mist of summer with three disable people in the household.

      Business Response

      Date: 05/13/2024

      ************ installed a system for the ******'s through the ****** program on June 7th, 2021.  At that time, we were a subcontractor for several ****** stores.  This meant that anytime someone requested an HVAC quote through ****** **** Services program, we would be the contractor to go out and quote the system.  Some of the estimates we went on were outside of our normal ******* area, but since we had a contract with ******, we were contractually obligated to quote those jobs or risk getting removed as a subcontractor.  The system we installed for the ******'s had a 10 year parts warranty and a 1 year labor warranty.  We did perform 2 ******* calls on that system, one on August 11th, 2022 and the other on January 11th, 2023.  The first call was for a leak in the lineset, and the second call was for a leak in the evaporator coil.  We repaired both issues, and neither had anything to do with craftsmanship or the installation of the system.  *************** called on May 9th, our dispatcher let him know that he was outside of our ******* area, and she recommended he try to find a company closer to him that could get to his home sooner.  We understand why this is frustrating for Mr. ****** since we were the company that installed the system, even though it was through ******.  It is a unique situation, but we have satisfied our obligation regarding the one year labor warranty. We would be glad to recommend another reputable company in Mr. ******'s ******* area or do anything else that can help them with their current issue.

    • Initial Complaint

      Date:12/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had high efficiency gas furnace installed on 12/01/2022 unit stopped working as of 12/02/2022. Called company crew came cleaned condensate line of debris unit now working. The unit was done thru program with TVA after their inspection on 12/16/2022 company had to come back for some repairs. On 12/19 crew came without notice and I wasnt home. On 12/20 crew out to make repairs. On 12/23 unit not working called company was told couldnt get a crew here until Tuesday 12/27 I stated couldnt go that long without heat. I was told a crew would come on that day, but I would be charged ***** fee if if the repairs were not due to faulty unit, I agreed and asked to have someone come out. Repairman came condensate line frozen I was given 2 space heaters to use until a crew could come Tuesday. Using their heaters 2 of mine plus my oven could get temp above 57 degrees. Found a company that did a temporary fix on 12/23. Heat came on 24 hours later but I am having to empty buckets of water from unit. As of today 12/27 5:45 pm no show or call from company. I just want the unit working properly and have a quality control inspection done to confirm unit work has been done correctly. Thank you for your time.

      Business Response

      Date: 01/05/2023

      Our Operations Manager, *************************, has reached out to ************** about this complaint.  We are actively working with ************** and NES (TVA) to get the issue resolved and feel confident we will have a resolution soon.

      Customer Answer

      Date: 01/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** *****************

    Derryberry's Heat & Air is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.