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Find a Location

Twin Lakes Telephone Cooperative Corp. has 1 locations, listed below.

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    Business ProfileforTwin Lakes Telephone Cooperative Corp.

    Telephones
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/10/2002

    Years in Business: 73

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    200 Telephone Ln, Gainesboro, TN 38562-9501
    BBB File Opened:
    10/21/2002
    Years in Business:
    73
    Business Started:
    3/15/1951
    Accredited Since:
    10/10/2002
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Twin Lakes Security, Inc.
    • Twin Lakes Security
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Business Management
    • Mr. Jonathan West, General Manager
    Contact Information

    Principal

    • Mr. Jonathan West, General Manager

    Customer Contact

    • Mr. Jonathan West, General Manager
    • Ms. Melissa Mitchell, Customer Contact
    • Mrs. Lea Ann Gore, Marketing Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/26/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On the first week of March a boom truck with twin lakes logo backed into their right of way next to the Dodson Branch Hwy just off our driveway. When the employee tried to pull out up the hill his wheels spun in the wet ground. The driver got on his phone and called another truck to pull him out but instead of pulling him towards his right of way and the highway he pulled him sideways through our yard and driveway, areas not under their lines and not in their right of way doing extensive damage to both sides of our driveway and down the middle of our driveway. I reported it to the company of March 7th and said what happened and asked to speak to the supervisor and which the lady who took the call said he was out and that she would give him the message. Yesterday April 25th, I called again after no one called me back or fixed the problem. Again I explained the situation and what happened and I was interrogated was I sure it was their workman who did it by their supervisor Mr. Johnson. I told him yes both my wife and I witnessed it happen and took photos. I told him he could send the landscaping company he hired for my neighbor yard down the road who's yard just got damaged only a few days ago and I have been waiting for over a month! He said he would get someone to come and no one showed up or called as I was in my yard with my phone all day.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jeremy W

    5 stars

    09/07/2021

    So I've had this service for 9 months, I have so far had 0 downtime, my internet speed is 1 gig fiber. So 1000 Mbps download and 500 Mbps upload. This is the best internet I've ever had in my entire life. I work from home so trust me, my internet is absolutely essential. I had a tech come out just to see what their response times are and what the expected price is, tech came out within just 2 hours of me contacted CS, the response time is incredible, and trust me, I work for an ISP so I KNOW getting a response time like that is unheard of. I even told them there was no rush and they could take their time. The tech charged me 20$ for coming out since I was calling about "Slow speeds" and there were no actual slow speeds, it was just a fake tech call to test their servicing abilities. Also, at the time I was only getting 1 gig download and 250 Mbps upload, I requested they increase the upload to 1 gig as well but they said only businesses get 500 Mbps. I requested they give me the business, I didn't mind paying extra. He stated he would notate the request on the account but it's unlikely I would get an increase but since I work from home and I use my upload speeds for streaming, I had a real use for the upload. Well, a few months later out of nowhere they increased my upload to 500 Mbps free of charge without even notifying me. I cannot emphasize enough here, the internet in this area is by far the best I have ever seen or had and the server that handles my internet is just right down the street. So my ping is literally 0. If you are a huge internet nerd and you work from home, this is the best internet you can possibly get.

    Local BBB

    BBB of Middle Tennessee

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