Complaints

This profile includes complaints for iTrip's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  iTrip

  On File with the BBB Franklin, TN 37064

  
• 

  iTrip

  1018 17th Ave S Ste 1 Nashville, TN 37212-2218

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issues reported the first day Strong odor Parking gate tires were flat Bed frame was very unstable 1 sink and tub not draining Assistance was offered, but we did not want to interrupt trip to deal with repair crews.Third night at 4:00 AM, the CO detector alarmed. Property mgt told us to call the fire department.The next evening, we noticed a strong odor in the basement. We contacted the property mgt and they arranged for ************ to inspect the home. My husband stayed behind from a family birthday dinner to meet the technician, who confirmed a gas leak from the furnace and shut off the gas since it was a category 3 hazard. A service receipt was left at the property to confirm the findings and necessary repairs. All of the issues we experienced, both minor and life threatening, were issues that had obviously been there well before our arrival. Issues that should have been reported by property maintenance, cleaning crews, or previous guests. For the almost $6000 I spent for 4 nights to house my family to celebrate birthdays - we shouldn't have encountered so many issues. The CO leak and gas leak could have been catastrophic had we lit birthday candles on the premises. I question the last time maintenance had been done on the furnace. And I am disappointed by the lack of followup by iTrip. They never contacted us to make sure we were ok and that the issues had been resolved after we reported both the CO leak and gas leak. Itrip has also failed to respond to any of our emails.This situation was more than an inconvenience. It was an extremely serious health and safety hazard. Itrip obviously does not place customer safety and satisfaction as a top priority.

  

  Business Response

  Date: 07/07/2025

  This review should be removed from the iTrip Corporate business page as this person has had no business dealings or even direct contact with this team.  
  
  Every guest choosing to rent property from an iTrip franchisee has signed a contract specifying the exact terms of the arrangement.  While I am unable to view the exact contract between the unnamed iTrip franchisee and ***** *******, it is standard practice for these contracts to ban certain hazardous practices,such as candles, and to inform guests of standard policies regarding compensation for outages.
  
  "HAZARDOUS PRACTICES
  No barbeque grills of any kind are permitted on balconies or in the unit. No open flames ie. candle burning is permitted on balconies or in the unit. Fireworks are prohibited. Do not dismantle smoke detectors as they are there for your protection. Use the overhead stove fan when cooking to avoid accidental activation of smoke detector alarm.
  UTILITIES
  No compensation will be given for temporary outage of electricity, gas, water,cable, or telephone service. Known outages will be reported immediately, and all efforts will be made to have them restored as soon as possible. 
  
  By the guests own admission, assistance was offered but we did not wantrepair crews.  Thankfully,the furnace was both inspected in a timely fashion and not deemed a potential hazard (as documented on the inspection report filed here by the guest), nor did the temporary service disruption of the furnace cause any hardships or discomfort this summer.  We take safety very seriously and are pleased to know the unnamed units safety features worked as designed and the property manager was notified of the minor issue to address after guest departure. 

  
  I recommend this person reach out directly to the property manager using the contact information on her contract to resolve any issues directly.

  Respectfully,

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23550350
  
  I am rejecting this response because: You are the corporate headquarters. I twice contacted the customer service at ********************** in ******** to express my concerns about a carbon monoxide leak and a gas leak, but have yet to get a reply.

  This was not an issue of being inconvenienced to deal with being with our a heater. This was a safety issue of a furnace leaking natural gas into the home, that could of easily exploded had a spark or flame been present. Maintenance of gas appliances should be a top priority. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 07/11/2025

  We understand and empathize with your concerns regarding this unique situation.  However, please note that the corporate office is not responsible for the operations or business decisions of independently owned and operated franchise locations.  ************ agreement was made directly between this person and the local franchisee.   
  
  The fact remains that this request for a refund is not valid here and this review should be removed.  

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23550350
  
  I am rejecting this response because:
  This is a franchise under your corporation. The local franchise has not replied to any of our concerns. As a corporation, the expectation is there are guidelines by which your franchisees should adhere to. Responding to consumer concerns and safety of rentals should be paramount.
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 07/28/2025

  We would like to clarify that the unspecified iTrip business referenced in the complaint is an independently owned and operated franchise of our brand. While we are the corporate office for iTrip, each franchisee operates under a separate legal entity and is solely responsible for their own business operations, including customer service, staffing, and safety practices.

  
  Although we are not directly involved in the day-to-day operations of our franchise locations, we take all concerns involving our brand seriously. We remain committed to ethical and transparent practices and would be happy to assist further if any clarification is needed to resolve this matter.

  
  Again, this individual is not a customer or affiliate of ours, and we have no record of any interaction or transactions with them. We kindly request that this complaint be removed or redirected to the appropriate franchise owner for review and follow-up.

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23550350
  
  I am rejecting this response because:
  As the corporate head over the franchises, you should be ultimately responsible for the manner in which the business is run and customers are serviced. The Portland ********************** has yet to acknowledge my safety concerns for the home we rented. As a corporation your reputation is also on the line.
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a property manager with Itrip for a lake house I own in *****. He does not listen to the indications we give him about what price we wont go under for bookings. We have told him several times and he keeps booking the house at unacceptable rates. I am filing a complaint this way because Itrip does not have a customer number.

  

  Business Response

  Date: 04/09/2025

  This review should be removed from the iTrip Corporate business page as this person has had no contract or even direct contact with this team.  
  
  Every homeowner listing with an iTrip franchisee has signed a contract.  While I am unable to view the exact contract between the unnamed iTrip franchisee and **** **********, it is standard practice for these contracts to specify the terms of setting rates:
  

  "Unit Rental.?Manager and Owner agree that: Manager shall work with Owner to establish the rental rates and terms for the Unit. However, due to changing economic and market conditions, competition, seasonality and demand, Manager reserves the right to adjust rates and terms and establish special rates and terms at its discretion in an effort to maximize Owner's rental income and occupancy rate."
  
  I recommend reviewing the contract and reaching out directly to the property manager specified on that contract to resolve any issues directly.

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We canceled our property management agreement with a company that goes by the name iTRIP. They repeatedly left our home in between tenants ina. State of disrepair, leaving trash exposed to environments for days without cleaning, several damages made to our property and personal items never replaced or repaired like they said they would. We then gave them notice that we were selling the property and out of spite they turned around and sent us a bill for several reservation cancellations despite them putting these travelers up in other homes therefore not losing income. Looking online there are several concerning complaints about this conaoyna lack of ethics and illegal operations. We are asking for a full investigation as we believe they put liens on several homes as a revenge tactic to homeowners

  

  Business Response

  Date: 04/09/2025

  This review should be removed from the iTrip Corporate business page as this person has had no contract or direct contact with this team.  
  
  Every homeowner listing with an iTrip franchisee has signed a contract.  While I am unable to view the exact contract between the unnamed iTrip franchisee and *** *******, it is standard practice for these contracts to specify a written notice prior to listing the unit for sale and provide written notice upon the signing of a purchase and sale agreement or transfer agreement relating to the unit at least 14?days prior to the closing of the sale or transfer of the Unit.  Additional terms apply regarding the handling of any existing reservations within that specified timeframe as special consideration needs to be given to the existing guest contracts. 

  
  "Termination of this Agreement shall not cancel any confirmed reservations for the Rental Unit and the reservations, if not transferable to another Unit, shall be honored by Owner and Owner's heirs,executors, legal representatives and assigns after termination of this Agreement. Manager may at Owner's request attempt to transfer any pending future reservations to another comparably priced property. However, in the event that such transfer is not possible and the tenant must be moved to a higher priced property, Owner shall be responsible to Manager for the difference in rental rate or honor said reservation. If either party terminates this Agreement, then Manager will receive any earned commissions, fees, and expenses due as a result of the reservation made during the Term of this Agreement"

  
  These terms are spelled out within every Homeowner Contract as Property Managers face a substantial amount of work to modify or change the contract terms associated with a Guest Booking. Additionally, transfer fees, penalties,or even account suspensions can be assessed by the different guest booking sources and credit card fees for cancellations/ modifications can also apply.  It is paramount to honor the terms of all the contracts, as was done in this instance.  

  Customer Answer

  Date: 04/09/2025

  The statement is standard practice for these contracts to specify a written notice prior to listing the unit for sale and provide written notice upon the signing of a purchase and sale agreement or transfer agreement relating to the unit at least 14?days prior to the closing of the sale or transfer of the Unit. Are not listed in iTrips corporate agreement dispute official announcement of home sale being made to iTrip. The business also failed to address the multiple damages made to our property which iTrip stated they would cover. ITrip was also able to transfer reservations to other homes without additional causes there nullifying any need to charge the homeowner fees. We are still waiting for $1600 of damages to be covered by ITrip which they have failed to respond on 

   

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a place to stay at **** and was later told about fees for my dogs that I disagreed with and tried to cancel. She declined my request even though it was only 13 hours after the cancel window had closed and 6 days away from my reservation. We came to an agreement on a more reasonable charge of $100. I tried to pay it many times in which you will see in this text string. The problem was I needed to use a different card than the one she had on file. Without warning and without giving me an opportunity for me to get a dog sitter and still come to the reservation, she cancelled it one day prior to check in with zero refund. This is stealing. I also received what I believe fake message that my payment was refunded (it was not). I have attached all documents, please read and see where I tried to pay the additional $100 fee multiple times and she would not see and me an invoice. I was refunded the $49 service fee from ****, but the host owes me the remaining ******

  

  Business Response

  Date: 04/09/2025

  This review is not valid and should be removed from the iTrip Corporate business page as this person has had no contract or even direct contact with this team.  
  
  The documentation provided by Ms. ****** is direct from ****,not iTrip *********.
  
  The listing clearly states that pet fees may apply, and both the pet terms and cancellation policies are in the (attached) booking agreement. 
  
  
  It appears iTrip ********* has gone above and beyond to both explain the unit pet policies to and work with Ms. ****** to collect the required pet fees or reschedule her stay at a better time.  Additional efforts were put forth by iTrip ********* to honor the guests requests for unusual payment method changes.  The complication is caused by attempting to process the associated pet fees through the 3rd party booking site used by Ms. ****** rather than working directly with iTrip, the property manager of the unit she booked. 
  
  Within the thread provided, I see a requests by the guest for financial transactions from iTrip through the **** platform, something that is simply not possible.  This was addressed by iTrip ********* and several options and opportunities were given for the guest to update reservation information including payment methods and direct payment options to verify if pets were coming to the unit and to cover the required pet fees to ensure the reservation could be completed.  Although well past the period of free cancellation, a period of extended ***** was given to Ms. ****** to further explain the complications at hand and limits of processing the pet fee.  A clear deadline was stated but the guest did not complete the actions required to keep the booking intact and was ultimately canceled per the terms of the booking agreement with iTrip *********, signed by the guest.

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented the iTrip, *****************************. We requested an early check in on [10.9.24]. We were granted the early check-in of 1pm instead of 4pm for $60. When we arrived at 1pm the code we were given didn't work. We tried the code given to us multiple times. While trying the code we noticed a lot (20+) insects/bugs above the front door and kitchen window. We called iTrip, & the guy we spoke to didn't know much about the property. He told us he would contact someone who did & have them call us. We finally entered the cabin at 1:33pm. Once in, we toured the cabin to check that everything was good. Walking through the cabin, we killed a few *************** We didn't think anything of it because in a cabin you may come across a couple of outside crawlers. While unpacking, we killed a few more bugs & insects. They looked like the bugs that were above the front door. Again, we didn't think much of it, this wasn't our first cabin in the *****. As time went on, we killed a couple spiders & more insects. It wasn't until we started to cook that it all became too much. We had to kill a couple of bugs in the kitchen while cooking & they weren't on the floor. At that point, we looked at each other & said, okay, this isn't normal. We contacted iTrip, they asked if we had pictures. It didn't cross our minds to take pictures before killing the *************** So we took pictures of the bugs outside above the door to show the type. Their response, you're in a cabin in the ***** & those bugs are harmless. Well "harmless" pests can still be a nuisance & impact the habitability of a cabin. We'd been in the cabin about 3hrs & knew the presence of the bugs/insects in the cabin would get worse once the sun went down. They responded & said, we understand that it's impacting your stay, however we are unable to provide you a refund. If there's anything we can do/provide to ensure your comfort during your stay, do not hesitate to let us know. Really?We made the decision to leave.

  

  Business Response

  Date: 10/24/2024

  To whom it may concern:

  This complaint is inappropriate and should be removed. 

  iTrip Corporate has had no direct dealings with this person, and it appears to be mis-filed in the incorrect location.  Any complaints or resolution requests should be sought directly with the property manager this person has booked with.

   Thank you in advance for your attention to this matter.

  Customer Answer

  Date: 10/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  We have a field a complaint with the correct location.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Excessive cleaning charges. Due to my husband's medical condition, we arranged with our host that the only cleaning during our stay was performed by me. I regularly cleaned the home and upon our departure, all trash was removed, the refrigerator was emptied, all beds had clean sheets, all laundry was done. The only cleaning service needed after our departure was to vacuum, mop and dust. We were charged almost $600 for three cleanings. i reported this issue to iTrip but have not received a response or refund. Our booking reflects that a refund of $169.58 was received due to overcharges, but none has in fact been received.

  

  Business Response

  Date: 08/22/2024

  This complaint is not valid.

  This person has had no business dealings with iTrip Corporate but appears to have been a guest of iTrip Lakes of *************** and has reached a resolution with them directly. Please remove or refile to the correct business location. 

  Customer Answer

  Date: 08/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 24th to May 30, 2024. I rented a unit at the Commodore in ***************** ** for my honeymoon. I used VRBO as a platform tp rent. When we arrived the smell was awful and I found black mold, dead bugs, hair in the fridge, a stained box spring and an overall dirty environment. They said they could fix the mold problem by cleaning the unit, which they did. It still smelled awful, you can't paint over mold! I have pictures to prove this. I was homeless for 2 days until I could find alternative arrangements. The environment was not safe to stay in. I did not feel safe at all. Even after it was cleaned, it still smelled awful and strong. They offered a partial refund of one nights stay and the cleaning fee. I accepted this, but told them I also wanted to pursue getting a full refund because it was not a safe place to stay. They have since rescinded the offer of any refund at all. They won't return my calls or emails.

  

  Business Response

  Date: 06/26/2024

  Hi ******! I assure you we do strive to provide top notch properties and guest services to all of our rental guests. It seems in your situation we fell short of expectations. There were a couple of minor cleaning issues that were missed and corrected immediately after you brought them to our attention, but the property did not have mold. The one exterior photo you provided of the door frame is corrosion caused by the salt air in the state of *******. The other photo of the ceiling was where some of the popcorn from the ceiling was pealing off and creating a shadow on the ceiling. The photo of the shower was part of the minor cleaning issue we corrected when brought to our attention. We certainly hope you and your family will give us another opportunity to serve you.

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a condo rental with ITrip on 12/30/2022 for a condo at Cada Del Mar for the dates of April *****th 2023. I opened my email they sent me on 2/27/2023 that the condo would not be ready to no fault of my own! They are charging me 100,00 for the cancellation fee where I did nothing wrong so why am I being punished now I cant get another condo without paying an exorbitant price since it is 1 month before I have my vacation. Why must I fork over for insurance so I can then get my money if they are the ones who cancelled! This is a scam, switch and bait on how to get clients to force us to get up sales then a condo owner can cancel your vacation plus pocket our money! Easy way to get the condos renovated by potential clients. The Insurance is for issues I or my family may have and not being able to make the trip. How much money are they scamming people for this so they can pocket our money for free! I want my whole amount of my deposit back and want a resolution. They state no more contact regarding this fiasco?

  Customer Answer

  Date: 03/18/2023

  Good morning ****,
  
  
  We regretfully must inform you, we received notice from Pirate's Cove building management over the weekend that unfortunately they are not able to meet their timeline of reopening by 3/1/23. Therefore, we are uncertain if the building will be reopened in time for your stay dates as they keep postponing their deadline for their hurricane recovery efforts.  Due to this uncertainty, unfortunately you may want to cancel your reservation instead and seek new accommodations.
  
  
  All major credit & debit cards are accepted.  There is only one card on file so that was successfully used for your down deposit payment which is 20% of your trip total amount.  Oftentimes the financial institution can block transactions of larger amounts until you contact them to pre-authorize the transaction.  We would recommend contacting your bank/financial institution to see why they are declining the transactions attempted.  We hope this helps!  Please let us know if we can further assist.
  
  
  Please advise how you want to proceed.
  
  
  
  Bookings Department
  iTrip Daytona 
  
  **********************************
  www.itrip.net/Daytona
  
  
  
  Office Hours: 
  Mon - Fri: 8:30 - 5:00
  Sat: 8:30 - 3:00
  Sun: Closed

  Customer Answer

  Date: 03/22/2023

  Good morning ****,
  
  
  We regretfully must inform you, we received notice from Pirate's Cove building management over the weekend that unfortunately they are not able to meet their timeline of reopening by 3/1/23. Therefore, we are uncertain if the building will be reopened in time for your stay dates as they keep postponing their deadline for their hurricane recovery efforts.  Due to this uncertainty, unfortunately you may want to cancel your reservation instead and seek new accommodations.
  
  
  All major credit & debit cards are accepted.  There is only one card on file so that was successfully used for your down deposit payment which is 20% of your trip total amount.  Oftentimes the financial institution can block transactions of larger amounts until you contact them to pre-authorize the transaction.  We would recommend contacting your bank/financial institution to see why they are declining the transactions attempted.  We hope this helps!  Please let us know if we can further assist.
  
  
  Please advise how you want to proceed.
  
  
  
  Bookings Department
  iTrip Daytona 
  
  **********************************
  www.itrip.net/Daytona
  
  
  
  Office Hours: 
  Mon - Fri: 8:30 - 5:00
  Sat: 8:30 - 3:00
  Sun: Closed

  

  Business Response

  Date: 04/03/2023

  After further review, the iTrip Daytona franchisee has decided to refund this $100 cancellation fee. There must have been a misunderstanding on how this was cancelled to begin with as this type of cancellation usually doesn't happen this way. Please watch for the $100 cancellation fee refund which will be coming very soon.

  Customer Answer

  Date: 04/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11, 2022 I paid ITrip $3030.05 as a deposit on a March 2023 rental in Bradenton Beach, FL. Due to unforeseen medical issues I needed to cancel my reservation. On August 2, I began the process by notifying ****** ****** of my decision through **** online. It took several weeks for the "pending cancellation" to change to "cancelled" at which time **** refunded the security I had paid them. After weeks of phone calls and more messages to host ****** ****** (with whom I have as yet to speak) I still have not been refunded the March 11 $3039.05 payment. I find this inexcusable.
  

  

  Business Response

  Date: 09/06/2022

  Consumer Response /* (2000, 5, 2022/09/02) */
  This case has been resolved to my satisfaction. The payment was refunded to my credit card as of 9/2/2022. Thank you.
  ****** ********

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a hotel room through iTrip Vacations Northwest at the Sea ***** ***** Unit 2, is *** US-101 ******** Beach OR XXXXX from August 9-August XX XXXX. The unit had no hot water for 2 of the 3 nights, no washing machine as advertised, and the stove / oven did not work. When I called the property manager she said they were not able to send anyone out to fix the hot water heater, they were unable to offer us other accommodations for doing laundry, and had no resolution about the stove. They suggested we wait for the hot water to refill but we waited all night and there was still no hot water the next day. They refused to refund any part of my money for this hotel stay. Their corporate number is (XXX) XXX-XXXX.

  

  Business Response

  Date: 09/01/2022

  Consumer Response /* (2010, 9, 2022/08/30) */
  The company did apologize and refunded me for 20% of the total for my stay.