Reviews

Review Details

• Review fromSharon N

  Date: 05/28/2025

  1 star
  April 4, 2025, purchased a used 2020 ******** xt5,
  $27,020.42, sold as is and I chose not to purchase
  the extended warranty, from greenway Kia in
  Franklin, Tennessee. I was told the vehicle had
  been checked and serviced and I was a given a
  copy of the ******. April 30, 2025, at 9am, called
  Salesperson, the man who sold the me vehicle,
  to inform him that the driver’s side turn signal
  flashing fast, getting message that left rear turn
  failure. I was to bring the vehicle back to
  dealership in Franklin, Tennessee. kia of franklin
  manager said to take
  the vehicle to their service department, which
  was located on the side of the dealership. It took
  over an hour for the mechanic to look at it.
  Service Manager explain the cost for me
  to replace the left taillight which was $987.42.
  Service manager said the dealership is not responsible
  to replace taillight. Explained the vehicle had only
  be in my possession less than a month. May 2,
  2025 the air conditioning stop working. Took the
  vehicle to ******* *** to look at. I was told it would take "x" amount of antifreeze at a cost of $500.00. After two hours of
  driving around the air came on. May 10, 2025, vehicle
  would not shift gears, came home, vehicle sat for
  two hours before going back out, vehicle did not
  start. May 10 and 11, 2025 had two different
  mechanics look at the vehicle to see what the
  problem could be. They both had no clue, but did
  state there is a recall on the vehicle (xt5 ******** 
  2020) code #*****. On May 11, 2025, had vehicle
  towed to ******** dealership in Murfreesboro,
  Tennessee. On May 12, 2025, talked with the mechanic at the
  ******** service department, he did a diagnostic
  testing of the car. The transmission needs to be replaced. May 15, 2025, I called the owner of dealership, left a brief message of the problems. The owner has yet to call. Out of pocket cost for me to have the transmission repaired is over $11,000.00.

  Greenway Kia Of Franklin

  Date: 05/29/2025

  All preowned vehicles are sold as is. We offer extended warranties to all of our customers, we highly recommend it and most of our customers take advantage of it. I will be happy to help with the repair of your vehicle by doing it at our internal rates on both  parts and labor.

  
  

  please contact me * ************************************ to start the process.

  Sharon N

  Date: 05/29/2025

  Please give me a call to discuss this matter at your earliest convenience (************.
  Thank you

• Review fromChris s

  Date: 07/25/2024

  1 star
  I would NEVER buy from this dealership. Mathew C***, Sales Manager is the most unprofessional person I've seen manage a dealership. We purchased a $63k vehicle, the most expensive on their lot. Within minutes of driving it off the lot we had a service suspension light come on. Since this Kia dealerships can't check any mechanical issues of other OEM cars they advised us to have a GM dealer look at the car. The other managers there advised they would have us check to see what the issue was and then we could discuss it. When Matt was told this he immediately called and said forget it you bought the car and test drove it. Yes, we test drove it and the warning indicator did not come on in the short drive. They also guaranteed the vehicle was inspected and certified and had no problems.
  The light clearly had come on during the time they had it and in the inspections becauseit has come on several times now in our drive home. They did not notify of of the risk with the suspension system or that there was something that could be wrong.
  They also scratched the window removing the stickers on the car.
  I would highly recommend not to deal with a dealership like this I wish we never had.
  Any reputable dealership would stand by any issue within the day of driving othe car off the lot to find an immediate problem. They will not.

  Greenway Kia Of Franklin

  Date: 07/27/2024

  Spoke with customer the day the customer brought Yukon into dealership explained that service looked at car and we were not able to read the code because we don't have the equipment required to scan the vehicle, which also means we could have never of inspected or cleared that while on our lot. Customer explained through text to sales associate didn't want to wait for OEM dealership to inspect and demanded a loaner car. I called customer to resolve, asked when light came on and if they test drove, customer stated I was acting like an IDIOT at that point phone called was terminated, Customer purchased a vehicle as is and signed documentation stating they understand that. 

• Review fromDarbyh

  Date: 06/03/2024

  1 star
  I brought my 2023 Kia Sportage in and was told that the water pump needed to be replaced. Its under warranty. Prior to bringing it in, I only had one or two incidences where the temperature gauge would reflect a temperature increase after quickly accelerating on hour+ long drives, But this would only happen for a moment and then quickly show that it cooled down. May 22 was when I brought the car in. On Friday, May 31 I was advised that the car was ready to get picked up, so I drove 45 minutes to go get the car and as soon as I left the dealership and got on the highway, my car immediately started overheating and not accelerating. Mind you, my car had never done this prior to me bringing it to the dealership. I immediately brought the car back, which as soon as we got there, it was pulled into the back as if they were going to start checking it out then and there. We were offered to sit in there waiting area, but we chose to leave it assuming it wasn’t going to be fixed the same day. However, we were told we would hear back from somebody which has not happened. It’s now almost been two weeks since I dropped it off and my car is worse than it was when I brought it. Nobody calls me to give me updates. Since Friday, I haven’t been given any information other than they’ve test driven it a few times and it’s overheated on them and they are still in the middle of diagnosing the problem. I now have a rental car that has run me $1000 fee that may or may not continue to grow because I have no indication as to what’s wrong with my car or when it’s going to be fixed. I have only been offered the possibility of rental assistance at $40 a day, which is only going to cover a portion of the cost if the request is even approved. I can’t even decide to take my car back and fix the problem at a later time because now it is completely unable to be driven at no fault other than whoever worked on my car. Their error increased my rental fee by almost $300 and possibly even more

  Greenway Kia Of Franklin

  Date: 06/06/2024

  Concerns for *** ******, the vehicle part that kia the manufacturer sent us was a faulty water pump the technician drove the vehicle after completing repair, at the time the vehicle did not over theat. Customer did not ask us for a rental and we did not know she had gotten one. The Repair was done a second time and completed within 48 hours,  Customer was advised to contact Kia Consumer Affairs.

  Darbyh

  Date: 06/06/2024

  It’s interesting that you’re telling me it was a faulty part when I was advised that it was just an air bubble. If it was a faulty part, I am very impressed that you guys got a new water pump Over the weekend when it took a week to get the first one. i’m also surprised that you didn’t tell me that it was a faulty part when I called multiple times trying to find out what was wrong with the car and why it was in worse shape than when I dropped it off. I also made my service advisor aware that I needed rental assistance with my rental two days into my car being at this service department And I then reached out to consumer affairs who contacted The service department directly to find out what was wrong with my car when I couldn’t get a hold of anyone and ask if loaners or private rental assistance was an option. Both were denied. Please do not lie. Due to your service, technician not taking the proper precautions to ensure my vehicle was ready to be given to me, The total amount I ended up actually having to pay for the additional days totaled in $400. Your establishment, lacks communication and proper procedure. I also wasn’t given new invoice paperwork with the correct ready date for the vehicle.

• Review fromOrlando C

  Date: 12/20/2023

  1 star
  Not eligible for warranty/(since I couldn’t find any address for Kia corporate)yesterday (12-19-23 I took my kia soul 2016 because I received a letter about a class action against Kia because of the engine failure, it cosuming all the oil leaving the engine completely dried, just to take it to the dealership I had to buy to quarts of oil,well, I have to leave it there and called me at night that my car was not eligible because of a branded title, (they said they had to call kia corporate) and they were the ones that didn’t want to honor me the warranty and my saying is: it is a defect from the manufacture that built this kind of engine (GDI) that consume oil and have a class action against them and now they dont want to take any action with the people that own these cars and being a rebuild title does not have anything to be with engine especially when it is a rebuilt title because of a dented door and a dented fender. I am letting kia Corporate knows that I will fight this till my last breath to be fair with me and all the people that this have been denied to fix theirs cars. It is not fair at all!, everybody that have been going through this please stand up and fight!!!!

  Greenway Kia Of Franklin

  Date: 12/22/2023

  Franklin Greenway Kia is happy to do the work but they part and labor will not be covered by customers warranty through kia corp. any concern over coverage would have to be directed to Kia Corp.

• Review fromJames M

  Date: 09/16/2023

  1 star
  The customer service is horrible. They are wanting to sell me a vehicle but don't reply to any of my questions. The information I was given was incorrect concerning the deal I was trying to work. They were not even able to supply me with a car fax. I would not suggest anyone deal with this dealership. Customer service is horrible.

• Review fromJean B

  Date: 07/29/2023

  1 star
  They are the worst company I ever had to deal with, my daughter got approved through ***** Bank and we arrived at the appointment to pick her car up upon the approval credit. We got there they didn’t introduce themselves and the salesman asked my daughter for her drivers licenses so she thinks that she getting her car. We test drove the car, got back to the dealership only to wait for hours because they was on some ** the salesman asked her to inter her social security number on the key pad so he can look for her application, all this time after she told ask him was this to run her credit he said no. As we sitting at they desk she gets a hit on her credit not only 1 time but three times so I asked the manager why you run my daughters credit he said he had to run her credit the ***** and ***** had already approved her. While we waited for the salesman to say something they asked my daughter to come up the manager desk he stated he was on the phone with ***** mind you that this my daughters credit and her first car they said they were on the phone with ***** and a representative from ***** needed to verify her social security number my daughter not knowing if this was ***** or not gave her security number and by the time I got to the desk I’m her mother asked why *****  needed her SS number again I said let me speak to the ***** representative the manager gone say that they system is down then my daughter got hit again with another inquiry by the time we left she has five inquiries on her credit. Then they gonna say after being there 2 hours they need 1700.00 for taxes and fees I said is this the down payment he says no it’s for her registration I said that was included with the price of the car. I told my daughter let’s walk they on some real ** they are the worst company I’ve ever had to deal with and I advise everyone not to contact them for nothing. Not professional at all sloppy customer service communication.

• Review fromMike T

  Date: 06/13/2023

  1 star
  Greenway Kia of Franklin has the worst dealership customer service I've ever experienced in my 71 years.. My 2020 Telluride has been in their service department for five days for an engine light being on. It is covered through the warranty. Don't know what the problem is because they have not called me, I have called them, emailed them and texted the service manager and general manager, no reponses. The only person I have talked to is their receptionist who is not sharp by any stretch. I'll have to drive from Columbia tomorrow and confront them. I bought this Kia from them new. I won't ever do business with them again. Much more to the story of their bad behavior just to long to tell. Don't go there.

• Review fromJudy A

  Date: 06/07/2023

  1 star
  My car is still at dealer ship cause unsafe to drive after going in for recall notice on June 6 2023 I have been lied to I think they thought I am old 70 years old they could treat me as though I was stupid and they tried to get me for 178.00 plus labor for flashing recall now no windows no locking of car works I'm at my wits end I told them it was unsafe to drive I was leaving it there till they fix it right .I am waiting for call from Kia America in Georgia and if they don't help I guess I will be sitting in front of Kia in Franklin TN

• Review fromJames E

  Date: 04/14/2023

  1 star
  I bought a 2018 ***** accord from them and when we got it home we noticed the wheel bearing was roaring. No big deal since we bought the extended warranty. Well the warranty company said it’s within 45 days so it’s the dealer’s responsibility. I’ve been trying to get my car fixed for 2 months now and every person I’ve talked to at greenway Kia has lied to me. Quan was the salesman and he’s been of no use, a service manager named Justin who I was dealing with told me they orders the wrong part (twice in one day) also told me he would get the correct part and have it in hand as fast as possible and call me with my appointment time that has yet to be done and that was on march the 18th. If you wanna poor customer service then by all means go buy a car from them otherwise go somewhere else even if it means paying more for a car.

• Review fromAngelo C

  Date: 03/31/2023

  1 star
  I purchased a 2019 Mini Cooper Countryman All4 S from Greenway Kia, October 11, 2022. Three weeks after the purchase the rear brake warning light came on. Service was performed on 12/31/22. At that visit my wife asked about the front brakes and was advised that they did not have an issue, she was also advised that there were two tires in the service department that should have been put on the car before it was sold. This is a major concern for me because we were told about a full inspection that is performed on all the vehicles that are sold. We had already purchased 4 new tires for the car on December 11, 2022, at a price of over $800.00. Several attempts were made to contact the sales manager Dennis but he doesn't work a normal schedule, finally he advised that he would reach out to the service department, he has failed to contact me. On January 28, 2022, the front brake repair light came on and they were repaired on 2/18/22 at a cost of $246.89. I am not sure if this is a normal or best practice that Kia uses to sale vehicles quickly or skipping inspection steps in order to sale these vehicles so that they are not deprecating in value while just sitting on their lot for long periods of time, but I feel that this is an unsafe and unfair practice for customers. We traded in a 2020 Kia Forte GT for this vehicle. It seems that the dealership, after purchase, does not care about what happens to the customer because they have made the sale and they do not expect customers to keep taking the time out of their day and missed hours from work to deal with issues that they caused. I fully understand that the vehicle is sold AS IS, but when selling the vehicle on their lot we were advised that they have been fully inspected. My request is to be refunded in some shape form or fashion ½ of the cost of the full set of tires that we purchased as well as the cost for the repair of the front brakes. I do not feel that this is something extreme.