Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Premiere Collectibles seems to be a reputable company in regard to autographed books but in regard to movie and sports related memorabilia is less than stellar. I ordered a 16x20 autographed Sandlot picture with 8 members of the cast. The images displayed on their website show signatures of the actors names and an additional inscription of their character names. The autographed picture I received was the actor's signaturesnonly, no inscriptions. This is a clear misrepresentation of the item that they were selling. Not only this, but after mentioning that they still have the item on their website to their customer service **** being misrepresented as something else, I have received radio silence in regardnto the listing being adjusted to display images of the actual product customers will be receiving. I had opened a complaint on June 20th asking that the correct item be sent to me, as I was not seeking a refund, only that the item in the images displayed on the listing was sent to me. I then spent a round of 17 emails back and forth from their customer service **** ****** to have their memorabilia team look into the matter. During this time I requested updates with a response like, "we are still looking into it," etc. What is there to look into? If you are selling a misrepresented item and do not have the EXACT item shown in the listing, remove the item from your web page and refund me. Today, July 8th I was issued a refund, or so it seems via the email that I received. After trying to amicably resolve this issue, I wasn't even sent a courtesy email back, just radio silence. I will not be doing business with Premiere Collectibles again and would argue that all potential customers should be worried about the item that they will be receiving, compared to the item as listed. They offered no solution to the problem and gave me the run around for nearly three weeks. Also, theybhave a phone number, bit no way to speak with an actual person, only email communication.

  Business Response

  Date: 07/21/2025

  Thank you again for reaching out, and I want to sincerely apologize for the frustration this situation has caused.

  
  I can confirm that your order has been fully refunded. While I understand this wasnt the resolution you were initially hoping for, we wanted to make things right given the circumstances and the delay in getting you a clear answer.

  In addition, weve escalated this issue to our memorabilia team and are working with them to update the product listing to better reflect the actual item both in description and images to avoid any similar confusion in the future.

  We also hear your feedback regarding communication. While our team primarily supports customers via email, thats no excuse for the delay or the lack of follow-through you experienced. Were reviewing how we can better handle cases like yours going forward.

  Again, we sincerely apologize for the inconvenience. We truly appreciate your past support and hope we can earn back your trust in the future.

  Customer Answer

  Date: 07/21/2025

  I am satisfied with the businesses response. 

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the email I sent the company Premiere Collectibles Good afternoon Re: Order ******* and Order ******* I want a refund for the two mystery boxes I have just received. They are not as advertised. I have checked other reviews and you are clearly sending out a single signed ** insert which the artists recently sent out for free with their recent **s.Your sales wording states the following:Q: Whats the value of each box?A: Every box is packed with serious valuesome include rare collectibles that have stunned even the most seasoned fans. Whether you're here for the thrill or the treasure, you wont be **************** of my boxes contained a single signed ** insert which the artist sent out with their latest album. I already have it and paid 11 for the ** with the signed insert. Your advertisement states each box is packed with serious value - my item can be bought for $20 on **** yet I paid $350 dollars for it - how is that packed with serious value?You also say the following:Each mystery box includes a selection of authenticated, limited, autographed collectibles including: One-of-One Rare Signed Items exclusive, unique pieces you wont find anywhere else ********************Edition Vinyl Records from legendary artists Memorabilia signed by iconic musicians such as ***** *****, **** *******, ***** ******, ****** *****, ***** ******, ***** ******, ***** ****, ***** Strings, ***** ********, Billie ******* Slash, ***** *****, ****** ******, **** *******, **** *******, *** ******, and Many More!Additional autographed posters, setlists, guitars, and ultra-rare music collectibles Because of the unique nature of each box, all sales are final That indicates each box contains more than one item if each box includes a selection.

  Customer Answer

  Date: 06/17/2025

  Hi 

  These Reviews for the mystery boxes are from TRUSTPILOT, all 1 star reviews ************************************************************

  I recently purchased a Mystery Box
  I recently purchased a Mystery Box from Premiere Collectibles and received a box containing a book signed by **** ****** (Blink-182)-$60 on **** and a Tenacious D signed cd-$60 on ****. These boxes are a ripoff! For those who received a box containing something like was pictured in their ad, you got the ONLY really exciting items while the rest of us received the B-grade lower c*** I feel completely robbed by this experience and after years of dealing with Premiere Collectibles I believe I have come to the conclusion that they too are just after the money and agrifting they will go! I got ripped off and they know it! Watch for itthere will be others like me that have been taken advantage of by this mystery box hoodoo!! This box is a *******!! I for one will let the BBB know of their practice. Yeah, no refunds for a reason people!! Bait and switch$$$$$$$$$$

   

  Feel ripped off on horrible value Mystery Box
  Paid $350 for their mystery box, got an item worth $50. I was not expecting anything priceless, but I also was not expecting a $300 loss... I expected something at least in the realm of $200 - $250 at the minimum.
  
  Fooled me once, I'm done.

   

  PLEASE BEWARE IF PURCHASING A MYSTERY BOX
  
  The box contains one item which is a signed CD insert which the artist recently sent out with their latest album. 
  
  I received a signed Dua Lipa art card which I paid $350 dollars for and she sent out for free with her recent CD - my item can be bought for $20 on ****** I paid $350 dollars for it. 
  
  My second mystery box contained a signed art card from ***** ****** Speed of Now recent release - again, this signed art card was sent out with his recent release and can be bought for $50 on **** 
  
  $700 dollars for two items that can be bought on **** for $70!
  
  Their website says Every box is packed with serious value. I received a signed art card that was sent out for free by the artist when purchasing a CD - how is my box packed with serious value?
  
  The boxes clearly contain signed art cards or books from recent artists releases. Look at other TRUSTPILOT feedback.

   

  Its clearly a con. They are sending out signed items which artists sent for free with recent purchases of their recent CD or Book.

  Customer Answer

  Date: 06/18/2025

  Hi 

  Another one star review from TRUSTPILOT that just been added confirming this is a huge con:

  
  Verified
  Mystery music box
  Mystery music box. What a scam 349 dollars. I got two because they thought bad about giving a 100 dollar **** value for both. They are just giving you what they cant sell. Nothing of value, never again. 
  Date of experience: May 23, 2025

  Business Response

  Date: 06/19/2025

  Dear Mr. ************************ you for reaching out. I'm truly sorry to hear that the Music Mystery Box didnt meet your expectations.

  We completely understand that it can be disappointing when something doesnt align with your personal taste. Thats part of the nature of the Music Mystery Box and much like music itself, the value of each item can be quite subjective. What one fan might see as a rare gem, another may not connect with in the same way.

  Each box is packed at random, and while we cant guarantee the value of every individual item, weve made a conscious effort to include a mix of merchandise some of which are worth well above the box price. The spirit behind it is really the surprise and excitement of discovering something unexpected. Im sorry this one didnt hit the right note for you, but I do hope youll consider giving a future release another shot.

  We genuinely appreciate your support and feedback. It helps us improve each new collection and continue creating experiences that resonate with fans. Our CEO has also reached out directly, as we take all feedback seriously and want to make sure you feel heard.

  Thanks again for taking the time to reach out to us.

  
  Warm regards,

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23478311
  
  I am rejecting this response because:

  Thank you for your response however, I am frankly disappointed by the generic and dismissive tone of your reply. My issue is not a matter of personal taste or subjective value it is about being misled by the product description on your website.
  
  Your marketing clearly states:
  
  Each mystery box includes a selection of authenticated, limited, autographed collectibles including: One-of-One Rare Signed Items, Autographed Limited-Edition Vinyl Records, and ultra-rare music memorabilia.
  
  Weve handpicked approximately $50,000 of this premium inventory and packed it into 100 high-end mystery boxes.
  
  I received:
  
  A Dua Lipa art card that was given away for free with her album and is currently available on **** for $20
  A ***** ***** promo card, also free with purchase, available online for $50
  
  These were not rare, high-end collectibles. They were mass-produced promotional items.
  
  Your claims of a $10 million memorabilia collection, premium inventory, and ultra-rare autographed items were clearly designed to create an expectation of exclusive, valuable content not leftover freebies that were widely available to the public at no extra cost.
  
  This is not a case of unmet expectations. This is a case of materially misleading advertising.
  
  I am therefore requesting a full refund of $700 for the two boxes I purchased, as the items received do not align with what was clearly advertised. I have documented this experience and the mismatch between your product description and the items received. I have also submitted this complaint to the Better Business Bureau, and I am prepared to escalate this further, including issuing a chargeback through my credit card provider and seeking advice regarding consumer protection laws related to misleading advertising.
  
  If you stand by your product and your claims, then you should have no objection to issuing a refund. Please respond within 7 days.
  
  Sincerely,
  ****** *******
  
  

  Business Response

  Date: 06/30/2025

  RE: Ticket #****** Music Mystery Box Order ************************************************* message is to formally summarize the resolution options provided regarding your Music Mystery Box order, ticket number ******, and to acknowledge your selected resolution.
  As outlined in our previous communication, the two resolution options offered were:

  Full Refund A full refund to your original payment method upon return of the items. A prepaid return shipping label would be provided for convenience.
  $750 Store Credit Immediate issuance of a $750 store credit, valid site-wide for signed vinyl, collectors items, and future releases.

  You have opted for the full refund, and we are moving forward accordingly. A prepaid return label is being issued, and the refund will be processed once the items are received.

  
  Thank you again for your time and for giving us the opportunity to make things right.

  Customer Answer

  Date: 06/30/2025

  Hi

  Thank you for the reply. 

  I am happy with the store credit if this means the issue is resolved immediately. 

  I am happy to return the two items if that is required but if we can resolve this issue now and you are happy to issue a credit to my account to purchase items from the store - and this doesnt require me to return the two items (purely due to where I live) then I am happy with this as an outcome and will consider the matter settled. I was also deleted my TRUSTPILOT review as you have sought to put the issue right which I appreciate.

  Please let me know if I can accept a store credit to purchase additional items and this resolves the matter immediately.

  Best Wishes

  ****** *******

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23478311
  
  I am rejecting this response because:

  Hi

  
  Thank you for the reply. 

  
  I am happy with the store credit if this means the issue is resolved immediately. 

  
  I am happy to return the two items if that is required but if we can resolve this issue now and you are happy to issue a credit to my account to purchase items from the store - and this doesnt require me to return the two items (purely due to where I live) then I am happy with this as an outcome and will consider the matter settled. I was also deleted my TRUSTPILOT review as you have sought to put the issue right which I appreciate.

  Please let me know if I can accept a store credit to purchase additional items and this resolves the matter immediately.
  

  II have ordered a number of items from your store previously and had a number of items on pre-order. It is possible that this order was a one-off and I have never had reason to complain about your service before and to be honest I like collecting signed memorabilia and am happy to continue to shop at Premiere Collectibles going forward.

  Thank you for offering to put the issue right and for a satisfactory outcome. 

  Best Wishes
  ****** *******

  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 07/09/2025

  Dear BBB Team,
  
  I am writing in regard to my ongoing complaint against Premiere Collectibles.
  
  The business has kindly offered to resolve the matter by either issuing a refund or providing a gift voucher equal to the value of the items I purchased and was dissatisfied with. I have since emailed you to confirm that I am happy to accept a gift voucher as a full resolution to the complaint.
  
  I am pleased with the businesss offer and appreciate their willingness to provide an amicable solution that is fair to both parties. However, I replied over a week ago and have not yet received a response or the gift voucher. As this matter has been quite stressful, I would be grateful if BBB could assist in encouraging Premiere Collectibles to issue the voucher so that this matter can be concluded promptly.
  
  I confirm that I accept their offer of a full refund via gift voucher in resolution of the issue, and I thank both Premiere Collectibles and BBB for helping to bring this matter toward a positive outcome.
  
  Kind regards,
  ****** *******

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30, 2025, I placed an order for two items with Premier Collectibles. Despite receiving an email on May 15, 2025, with tracking numbers for both items, only one item was delivered to me. The other item, associated with tracking number ************ via ****** was never handed over to ***** for *********** attempts to resolve this issue with the customer support team were unhelpful and lacking in transparency until May 30, 2025, when I was finally informed that there was an inventory issue and the item was not available, despite still being listed for sale on your website. Moreover, my money was not refunded until May 30, ******* appears that there may have been a pricing error on their end, and instead of fulfilling the order as promised, a tracking number was provided without actual shipment to save face and blame the issue on the carrier. This deceptive practice is unacceptable and reflects poorly on the company's integrity.

  Business Response

  Date: 06/17/2025

  Hi ******,

  
  Thank you for reaching out and for sharing your experience in such detail. I want to start by offering our sincerest apologies for the frustration and confusion you have faced throughout this order.
  You are absolutely right to expect clear communication, timely fulfillment, and transparency from us, and I am very sorry that we fell short in all three areas. The delay in informing you about the inventory issue, the premature assignment of a tracking number, and the late refund are all unacceptable, and I completely understand why this has caused concern and disappointment.

  
  I have looked into the situation and have flagged the matter with our leadership and fulfillment teams so we can fully review what went wrong and ensure this does not happen again. This is not just about your experience, but about improving for all our customers. You are also right to call out that the item remained listed on our website despite being unavailable, which we are now actively working to correct.

  Please know that your feedback is being taken seriously, and I truly appreciate you holding us accountable. If there is anything more I can do to help make this right, please do not hesitate to let me know.

  
  Sincerely,

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23406471
  
  I have received your response. While I acknowledge your apology for the "frustration," it fails to address the core of the issue. This was not a simple fulfillment error; this was a month-long deception.
  
  The unacceptable part of this experience is that your company actively held my money while repeatedly providing false information that my item was on its way. To be clear:
  
  My funds were held for over a month.
  During that time, I was given multiple assurances that the product had shipped.
  At no point did your team proactively offer a replacement or recourse, even though similar items were and still are available on your website. I was the one who had to continually follow up.
  Giving a customer the runaround while holding their funds is a serious breach of trust. This is not a "shortcoming" it is a horrible business practice that deceives customers.
  
  Therefore, a simple refund and an apology are not a sufficient resolution for being misled for a month. To "make this right," I expect to be properly compensated for this experience.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 07/15/2025

  Hi ******,

  
  Thank you for your response, and for taking the time to clearly outline your concerns.

  
  I want to sincerely acknowledge the frustration and disappointment caused by this experience. You're absolutely rightthis was not just a fulfillment oversight. The extended delay, repeated miscommunication, and lack of proactive follow-through fell short of the service and transparency you rightfully expect.

  
  I also appreciate the Better Business Bureaus involvement in helping bring additional visibility to this matter. While I had reached out once we received confirmation from the memorabilia team and processed your refund, I understand that this situation should never have required such persistent follow-up on your part.

  
  Please know that we are reviewing the handling of this order internally to prevent similar issues in the future. I deeply regret how this was managed and thank you for holding us to a higher standard.
  If theres anything further I can clarify or assist with, please dont hesitate to reach out.

  
  Sincerely,
  ****** **********
  **************** Manager

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23406471
  
  I am rejecting this response because:
  
  While I appreciate you acknowledging the "extended delay, repeated miscommunication, and lack of proactive follow-through," I must reiterate that the core of my complaint is the active deception and false information provided by your company. This was not simply a case of poor service; it was a fundamental breach of trust where my money was held based on information that was untrue.
  
  I want to be unequivocally clear: a refund is not sufficient to resolve this matter, and I do not accept an apology as a remedy for deception. Simply returning funds that were held under false pretenses is the bare minimum, not a resolution. This situation needs to be made right.
  
  My goal in pursuing this complaint is to ensure your company is held accountable for its deceptive practices.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/22 I pre-ordered an autographed book that was to be released on 4/***** was a gold signature box set in the amount of $94.83. It was to be delivered to me. The n 3/2 I purchased another autographed book in the amount of $48.11 by the same author but with a regular signature that was to be delivered to my son as a surprise gift. On 5/12 my son contacted me thanking me for the book and said he would read it why flying out of the country for deployment. The book he showed was to be delivered to me as the company delivered the gold box set to my son. I have reached out and have heard nothing nor have I heard anything about the regular signed edition that was to be shipped to him in the first place. These books are sold out and I want a full refund for their blatant mistake. This company is very shady as I have been reading reviews. I dont think I will receive my book. Plus I was to get 10% off each purchase which I have not received as the said wait till its delivered. I dont understand why as they have already received the money for both books.

  Customer Answer

  Date: 05/23/2025

  They said a shipment was coming but I dont know if its the correct product I purchased. It will not arrive until the end of the month. I will let you know if it is correct and if I get the discount as promised. 

  Business Response

  Date: 06/03/2025

  Hi **********,

  
  Thank you for reaching out, and Im very sorry for the mix-up and the frustration it has caused. I completely understand how disappointing this experience must have been, especially with the books being gifts and tied to such a meaningful occasion.

  To clarify, both of your orders were fulfilled and delivered to the shipping addresses entered at the time of purchase:
  Order #******* for My Next Breath: A Memoir (Regular Signed Edition) was delivered to ******, LA ***** on May 12, 2025, via **** (Tracking #: 92419903032743543401049424).
  Order #******* for the Gold Signature Box Set was delivered to ******, SC ***** on May 24, 2025, via **** (Tracking #: 92419903032743543476072846).

  While both shipments were delivered correctly based on the order details provided at checkout, we understand your concern and want to make this right. As a gesture of goodwill, we are currently processing a courtesy refund for Order #*******. Youll receive confirmation as soon as the refund has been completed.

  Regarding the promotional discount, we sincerely apologize if it was not properly applied at checkout. Were happy to look into this further and ensure any missed discount is appropriately honored.

  We genuinely appreciate your patience and the opportunity to address this. Please dont hesitate to reach out if you have any other questions or if theres anything else we can do to help.

  
  Warm regards,
  **************** Team
  **********************

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** ****

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a book - was delivered but stolen. Now it is impossible to get a replacement unless I spent more money and buy again.Where is my book?!

  Business Response

  Date: 05/09/2025

  
  We appreciate the opportunity to address the customer's concerns. 
  
  Please note that we responded promptly to the customer's inquiry regarding their missing book. Upon receiving their message, we confirmed that the order had been fulfilled and delivered via ***** under tracking number ************. We expressed our sincere apologies for the inconvenience and explained that, while the package was confirmed delivered, it may have been stolen after deliverysomething unfortunately outside our control.
  
  We also assured the customer that we were willing to assist in filing a claim with the courier and explore any reasonable options to support a resolution. We remain committed to working with the customer toward a fair outcome and appreciate their understanding of the limitations when a package is lost or stolen after confirmed delivery.
  
  Thank you for allowing us to clarify the steps weve taken to address this concern.

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23295820
  
  I am rejecting this response because:

   

  please send out another book.or a refund.

  
  
  Sincerely,
  
  ***** **** ??

  Business Response

  Date: 05/13/2025

  Hi *****,

  Thanks again for bringing this to our attention and Im really sorry for the trouble youve experienced.

  
  To help us move forward and request a resolution from our management team, would you be able to share any documentation confirming the package was reported as stolen or missing? Something from the courier or your building/property manager would be really helpful.

  
  Once we have that, we can escalate the issue on our end and work toward getting this resolved for you as quickly as possible.

  
  We truly appreciate your patience and understanding. Please dont hesitate to reach out with any questions.

  Business Response

  Date: 05/13/2025

  Hi *****,

  Thanks again for bringing this to our attention and Im really sorry for the trouble youve experienced.

  
  To help us move forward and request a resolution from our management team, would you be able to share any documentation confirming the package was reported as stolen or missing? Something from the courier or your building/property manager would be really helpful.

  
  Once we have that, we can escalate the issue on our end and work toward getting this resolved for you as quickly as possible.

  
  We truly appreciate your patience and understanding. Please dont hesitate to reach out with any questions.

  Customer Answer

  Date: 05/15/2025

  Building management not responding to emails or calls.i live in subsidized housing.

   

   

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a preorder for a book on 1/5/25 and paid $49.85 to Premiere Collectibles, ********* **. The book was to be shipped within two weeks of its release date of 3/18/25. To date, I have received no book, nor any indication when it might be sent. It is impossible to contact this company other than filling out a form on their website. They have not replied with any meaningful information about my order. I have requested that they either ship my book or refund my credit card charge. They have not responded to my request Any help would be appreciated. I believe they do not have the book and plan to just keep my money.

  Business Response

  Date: 04/11/2025

  Subject: Update on Your Preorder
  
  Hi *******,
  
  Im really sorry for the delay and any frustration this has caused. I completely understand how disappointing it is to wait longer than expected for your order.
  Weve been actively responding to your inquiries (reference numbers ****** and ******), and I truly appreciate your patience. Sometimes, author signings take longer due to their commitments, which may have affected the shipping timeline.
  
  That said, we dont want you to wait any longer. Ive gone ahead and processed a full refund for you, and you should see the funds reflected in your account soon.
  Thank you for your patience and for giving us the opportunity to make this right. If theres anything else I can do for you, please dont hesitate to ask.
  
  Best,
  ******
  

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 04/11/2025

  A credit refund has been posted to my credit card. Many thanks for helping me get a quick resolution to this matter!

  Customer Answer

  Date: 04/11/2025

  A credit refund has been posted to my credit card. Many thanks for helping me get a quick resolution to this matter!

• Initial Complaint

  Date:04/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #******* to Premiere Collectibles. I placed an order on January 7, 2025, for 34 books totaling $7828.33. On Jan. 28, I tried to contact them by phone, but their machine indicated they had no working phone number, and I must contact them by email. I did contact them through email on that same day, and received a response from ******** a couple of days later. He indicated I had a book in my order that they did not have in stock, so it would take a little longer to receive my order. He also indicated that even though I had 34 books in my order, they would not send any of them to me until they had all of the books available. The purchase was posted on my **************** account as paid on the credit card (account ending ******** billing dated 01/26/25, and I paid the balance on that credit card on February 14, 2025 (payment due date was 02/20/25). At a Iater date (after another email from me), I received a response email from ********, still indicating they did not have the book in stock (all books are autographed).Now it is Sunday, April 6, and no books have been delivered. I have ordered and received books from this vendor in the past, but waiting for three months for an order, especially since they have received their payment, is not right. I would like to receive my order if it is to be shipped within a reasonable amount of time (say one week), but if they cannot do that, I need a cash refund immediately.Thank you.**** A *******

  Business Response

  Date: 04/07/2025

  Subject: Apology and Order Review for Order #*******

  
  Hi ****,
  Thank you for reaching out, and I sincerely apologize for the delay and the frustration youve experienced. I completely understand your concerns, especially after waiting for an extended period, and I truly regret that your experience has not been up to our usual standards.

  
  I want to assure you that Im actively working with our warehouse manager this morning to expedite the shipment of the in-stock items from your order. Once Ive identified the preorder items, Ill provide you with an estimated timeline for when they are most likely to ship, and Ill continue to follow up with our team for updates. If were unable to ship the preorder items within a reasonable timeframe, Ill be sure to process a full refund for those items. 

  
  Additionally, I will be speaking with the agent who initially handled your case to ensure this issue does not occur in the future. We are committed to improving our processes to provide better service moving forward.
  our patience means a lot to us, and Im committed to resolving this as quickly as possible.

  
  Once again, I apologize for the inconvenience, and Ill keep you updated with more details shortly.

  
  Best regards,

  ******

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered 5 autographed items from Premiere Collectibles. Autographs were to include *** Certification. All 5. We paid extra for ***. None of the items contain *** Certification. Upon Contacting Premiere, they would not issue a return without pictures being emailed of THEIR errors. When I explained I had no way of taking such pictures, they no longer continued return communications. They will not start return without pictures. I do not use a smartphone. I am on PC with no way to take a picture. If i would have none returns were conditional upon pictures, I would have never purchased. BUT, since I did PURCHASE. I want what I paid for without jumping through hoopss because Premiere Collectibles sent wroing stuff! I want this stuff returned and to receive what I paid GOOD $ for!I am not buying a camera to send a apicture for a return. PERIOD!

  Customer Answer

  Date: 03/21/2025

  Premiere finally accepted return 2 hours after filing complaint. Case can be closed favorably

  Business Response

  Date: 03/31/2025

  Dear *****.

  
  I sincerely apologize for any inconvenience this situation may have caused. We completely understand how frustrating delays or return issues can be, and we truly appreciate your patience.

  
  Please know that your refund of $232.18 for Order ******* was successfully processed on March 27. The funds should appear in your account soon, depending on your payment providers processing time.

  
  If theres anything else we can do to make this right or assist you further, please dont hesitate to reach out. We genuinely appreciate your support and the opportunity to serve you.

  Customer Answer

  Date: 03/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received the wrong book inside my order, after a long delivering time. After opening my package come to find the book was wrong. I even compared the tracking number and it matches to the order slip and receipt I have on file. I paid $79.88 for the book I wanted which was ***** ******* Signed Autograph book plate book, and ended up getting a completely different book inside my package. I ended up getting a book called I could be Wrong by **** ********* Order # ******* , track ID: **************************

  Business Response

  Date: 02/11/2025

  Hi there!

  Im so sorry for the mix-up with your order, especially after the long wait. I completely understand how frustrating that must be.

  Weve reviewed your order details and can confirm that the incorrect book was sent by mistake. We are now shipping out the correct bookTulsi ******* Signed Autograph Book Plate Bookright away. Youll receive a tracking number as soon as its on its way.

  
  Thank you for your patience, and we truly appreciate your understanding. Please let us know if theres anything else we can do for you!

  Best,

  ******

  Customer Answer

  Date: 02/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

  Customer Answer

  Date: 02/11/2025

  When will I get that new tracking id for the correct book that will be shipped?

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered multiple books and have ordered for years. This order had ****** ***** book and Funko. Order came and you could barely see his signature as it was autographed. Wrote, she said send photos, I did. So was offered a return or partial credit. The offered 15%. So they wanted me to eat the cost of their mistake not noticing. So ******* said well make an offer and I will ask them. That 15% would buy a unsigned Funko and they go for more than the book!!! So they valued it low! I said I would pay in the range of a regular signed book. They wanted to still profit and me take the loss by paying more for the book, that would of made it $110.49 for a book!! He is not rare and does book signings! So she comes back, does not answer that just sends a label to return everything!! So I did and I cancelled a pending book order I will be finding the others and cancel them too. You lost a long time customer over greed. I will never order again I posted this in a group and they laughed at that offer! Hope your happy Premier never again will I order from you! NO one checked it before packing it I provided a photo so you can see how bad it is! How do you justify that amount for a book and nothing really for the Funko? Should check **** I can get ones from your store for less!! Poor customer service!!!! 15% like that was a gift! I already then get put out for having to pack it, take it to ****, use my gas for YOUR MISTAKE trying to send out a faulty product in hopes I would not know any better!! No one is paying 110 dollars for that book! I wanted the book but now I will have to find it on **** but as I said this was my last purchase from you and I don't care who you have signing! Books and Company does not do this!! Guess they care about their customers and you don't. Then the girl emailing me from her in house email not customer service asking me not to complain??????

  Business Response

  Date: 01/04/2025

  Thank you for sharing your feedback.

  We sincerely apologize for the disappointment and inconvenience you experienced with your recent order and our resolution process.
  We understand your frustration and regret falling short of your expectations, especially as a loyal customer. Please know that we are reviewing this matter carefully, and our customer service team will reach out to you on Monday with a final resolution to close the case.

  We appreciate your patience and past support, and were committed to addressing this matter fairly.

  
  Sincerely,
  

  ******

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22714765
  
  I am rejecting this response because:  In their response they said they would have someone contact me on Monday and it is now Wednesday and no one is contacting me.  This is the same thing that I should file an additional complaint on as this is how they are.  Took me 2 weeks to cancel and order I finally had to do it through their ******** and that person said they don't do that.  So I said fine no one is contacting me using the contact form since they have no email address to write to.  So I told them fine I will send a restricted delivery letter through the mail to their CEO so only that person, no one else can sign for it.  That way the CEO knows what is happening to the company!  So that is what I feel I must do.  I bet that person will get on someone for doing this they obviously do not care and deserve a bad rating through BBB.  This has happened to others but I surely think if the boss is forced to sign for a letter, they sure will be reading its contents!  There is 0 customer service they just ignore it.  They used the "holidays" as the reason but no other company is having any issues so the ******** person did respond!  So they have not lived up to their answer just another ignore!!!
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 01/08/2025

  
  Subject: Confirmation of Refund Processed

  
  Hi *****,

  
  Thank you for your patience.
  Upon review, our system confirms that a refund has been processed for the following item:
  Item Details:
  Product Name: Growing Up Urkel
  Product Total: $129.99
  SKU: PC-JWGU0626-Limited-Edition-Bundle
  Brand: ****** *****
  Edition: Limited Edition Collector's Bundle
  Gold Special Inscription Edition of the book, hand-signed by ****** *****
  ****** ******* Funko Pop, also hand-signed
  
  Order Status:
  Shipped Quantity: 1
  Refunded Quantity: 1

  
  The refund was successfully processed on December 20th.
  If you have any further questions or concerns, please dont hesitate to reach out. Have a wonderful day!
  

  Customer Answer

  Date: 01/14/2025

  Has been over a week since they promised someone would contact me, not one person has reached out to me in anyway...... the obviously don't care....

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22714765
  
  I am rejecting this response because:   That was NOT the issue and I still have not seen where it was refunded as they won't tell me the last 4 digits of whatever card was used!  Also I wanted the item!  But the Funko Pop you could barely see the signature!  I sent photos and it was agreed you could not.  So they said I could have a refund or a partial refund based on the bad Funko and I would return it.  They offered 15% which is about the value of the Funko pop with NO signature on it.  They were trying to value the book at well over 100 dollars which is well above market price!  Or the price of ANY of their signed books other than the ones from people that are deceased!  The offer was horrible so I was forced to send it back.  I wanted to keep the book, their customer service person whom harassed me, ****** M writing me from a private internal email told me to make an offer and she would see.  I did next thing sent to me was a return label no answer nothing.   They have a bad reputation as having poor customer service as that whole interaction took over a week!  I tried to add photos of it here but it won't let me do it!  I may have done it on the original complaint.  So I had to spend days doing this then drive out and take it back.  I wanted the book and they gave me no way of doing it but paying well over 100 dollars for a book that is not worth even half you can get them on ebay!  So they are trying to shovel themselves out of this acting like they did everything correct I have never had a business refused to give the last 4 digits of a credit card to the customer, THEY have done it before but she refused!  Very poor response!  I hope this lowers their rating to show how they truly are.  If you read the first reponse they said someone would reach out to me a week ago Monday for a resolution!  And to this day not one person has reached out to me at all.  So they totally lied about that they deserve a poor rating!  I may just write the CEO a Certified Restricted Delivery letter so that person knows how they are!
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 01/22/2025

  Hi *****,

  
  Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience you have experienced. Please be assured that your refund has been processed to the card ending in 9551. If it has not yet reflected in your account, we recommend contacting your card provider for further details.

  
  We regret that our resolution did not meet your expectations and appreciate your feedback. Please know that we are committed to improving our services and customer experience.

  If you have any further questions or require additional assistance, please do not hesitate to contact us.
  

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22714765
  
  I am rejecting this response because: they are not addressing the issue they apparently are not reading the complaint I was not complaining about a refund I was complaining about wanting to keep the book yet they offered only 15% off which is well below any market value!!  They also promised someone would be getting in touch with me that never happened so more lies they just answered with the same answer!  So I reject it.  The girl said give us an offer and I will talk to my supervisor about it so that is what I did.  She ignored that and just sent a return label.  They sent a defective product and forced me only to send it back with a refund.  That made the book over 100 dollars and not ONE of their books regular to buy are that expensive.  That actor is not bringing in those prices you can get it on **** for less!  They wanted to make a huge profit off me for THEIR mistake!  Stay clear!  I had to actually go to ******** to get them to cancel an order notice how long it took for them to even respond and whomever is apparently is not reading the complaint.  And they flat out lied when they said someone would reach out what its been 3 weeks and the only reaching out is here with the wrong answer to the complaint.  Very poor customer service they do deserve a bad rating now with BBB.   ALL I ASKED FOR was a fair amount to pay for the book without the funko and again was asked to submit an offer that went ignored!  So had to spend time packing it up, driving all the way to the post office, stand in line to return all of it for THEIR error!!!

  
  
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 02/02/2025

  You might as well close this case and put it as me not satisfied and rejecting their answer as the answer they gave is not even responding to the complaint so they are not reading it or don't care so just leave them with a bad **** on their rating for BBB as I am sure more complaints will come in to make it even worse they have the worst customer service I have ever seen in a business I mean the absolute worst!  So give them the bad rating and they can live with that as they don't care anyway.

  Customer Answer

  Date: 02/03/2025

  The business did not make a good faith effort to answer the problem they never addressed what the problem was only spoke of a refund and that was not the problem so they should have a bad **** on the BBB profile I am not satisfied as they never addressed the problem!