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Business Profile

Auto Warranty Plans

Nissan Extended Services North America (NESNA)
BBB Accredited BusinessA+Rated by BBB
Visit Website(800) 888-5245Write a Review

About

Overview

Nissan Extended Services North America (NESNA)

1 Nissan Way

Franklin, TN 37067-6367

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Find a Location

Nissan Extended Services North America (NESNA) has 2 locations, listed below.

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    BBB Accreditation & Rating

    Nissan Extended Services North America (NESNA) is BBB Accredited.

    This business has committed to upholding the BBB Standards for Trust.

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    About This Business

    Nissan provides vehicle warranty and extended protection coverage plans for various models, including crossovers, SUVs, electric vehicles, trucks, and sports cars. The company assists clients with vehicle selection, financing options, and service scheduling through their online portal.

    BBB Accredited Since: 4/23/2015

    Years in Business: 20

    Products and Services

    This company offers vehicle service contracts and prepaid maintenance agreements.

    Business Details

    Local BBB:
    BBB of Middle Tennessee
    BBB File Opened:
    10/6/2011
    Business Started:
    10/1/2005
    Business Incorporated:
    3/1/2005
    Type of Entity:
    Corporation
    Alternate Names:
    QualityGuard+Plus
    NESNA
    Nissan Security+Plus
    Infiniti Elite Protection Program
    Business Management:
    Mr. James Alloway, Claims Manager

    Additional Contact Information

    Principal Contacts
    Mr. James Alloway, Claims Manager
    Customer Contacts
    Mr. Joshua Myers, Claims Manager
    Mr. James Alloway, Claims Manager
    Ms. Mary Baumgartner
    Complaint Handler
    Additional Email Addresses
    Complaint: Email this Business
    Social Media

    Additional Information

    Business Categories
    Auto Warranty Plans, Auto Insurance

    Latest Reviews

    • Lauren S

      "Do not use this company they are terrible awful useless in feb 2026 my car messed up I took it to the dealer to get it repaired my head gasket was blown it took them a week and a half to get someone out there to look at the car to approve the repair and when they came out they made them tear it down to prove it was the head gasket which took 2-3 days then it took another week after they did that for them to approve the repair then the repair took another week and a half to get done they didn’t provide a rental I had to pay for 35 days of rental car which came up to over 2000$ and they only reimburse me for 5 days of rental car I paid out of pocket now my car is back in the shop since Tuesday the engine is needing to be replaced they advise the dealer they’d be out within 48 hours they still haven’t sent their guy out to approve the repair dealership guy called them to check when they’d be out and they hung up on him so that’s where we’re at right now and I’m extremely unhappy I also don’t have a car at this point and I can’t afford to get another rental due to when it last got repaired they need to be sued they deserve ZERO stars"

    • Karla L

      "This company is a scam. I purchased the Powertrain coverage and had to take my car in for service when the check engine light came on." ... Read full review

    • Justin L

      "2013 REMOVED Edge SEL Purchased 11/2022, 3-year 30,000 mile Supreme Guard+ coverage. I have the supreme coverage which includes brake calipers." ... Read full review

    View all Reviews

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