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Business Profile

Athletic Organization

D1 Sports Training & Therapy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Organization.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    D1 Sports Training - Temecula will not stop harassing me and illegally processing my Credit Card. The facility initially misled me on their startup program, upon reviewing the contract I did not sign anything nor did grant permission for my credit card to be charged outside of the initial interest list fee. Please ensure the business has clearer business practices and are not taking advantages of other consumers. Thank you

  • Initial Complaint

    Date:12/29/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In The beginning of October when I enrolled my son ******, I was told there was no contract. Yesterday on December 27th I was told I was being emailed an early termination agreement to sign. This is not a proper business practice and they are trying to get me to sign a document to I entrap me.

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The 6 week challenge is $600 and you are supposed to get your money back after the 6 weeks if you come to at least 18 classes and do an ****** scan once a week. I asked many members of the staff including the manager himself if there was anything else I needed to do to be on the correct terms to get the $600 back. They all said to just do the body scan every week and come to the classes. If you choose to stay with the gym, the $600 will be applied to your continued membership (which is $100 a week). This is clearly a new gym. They do not even have the correct telephone number to reach their office on ****** and I have had to call several times to get a response just to schedule or reschedule appointments. The workouts are disorganized and there is no accountability involved or nutritional support that they advertise when you sign up for this challenge. I personally, would not pay $100 a week for these services because it is solely a 45 minute boot camp class. With this said, at my exit interview when I was going to elect to get my $600 back instead of continuing my membership, the manager, ****, asked me of I had filled out my forms. This is the first I had heard of forms. He then explained to me that they sent a text message at the beginning of the challenge with a link to my weekly form to fill out about the challenge. He said that this was a condition of the challenge and that since I did not have the weekly forms filled out then I was not eligible to get the $600 back. This to me, is not transparent. Obviously, if all I had to do was fill out a weekly form, I would have done it. I have left work early just to make these classes and asked more than once of I needed to do anything else because I really wanted this option. Because my work schedule has changed, I cannot make the only evening class they offer and there is only one weekend class offering at all. This is service I cannot use and do not want and I feel like I did my part to receive my money back.

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

  • Initial Complaint

    Date:09/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the D1 6-week program after an employee named ******* told me I would be able to leave the program at any time and be refunded due to my chronic knee issues. I never would have signed up if there were different terms. The employee ******* even had me write "I have patellofemoral" on the agreement to note it. There is probably and audio recording of us going over these terms in the main office as he pressured me to sign up instead of paying for one class (which he said would be $** and it would make much more sense just to sign up for free...). My knees flared, I had to end the program, and D1 is now spinning their story. I contacted the manager and owner, but they don't care. The manager threatened me with legal action. The owner never responded. I marked it as fraud on my bank account, and D1 is fighting it. D1 thinks fraudulent misrepresentation of a contract is totally okay and they're happy to ***** you over.

D1 Sports Training & Therapy is NOT a BBB Accredited Business.

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