Complaints

This profile includes complaints for Champion Homes of Tennessee's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Champion Homes of Tennessee

  2073 Evergreen St Dresden, TN 38225-2361

• 

  Champion Homes of Tennessee

  P.O. Box 100 Henry, TN 38231

• 

  Champion Homes of Tennessee

  PO Box 200 Dresden, TN 38225-0200

• 

  Champion Homes of Tennessee

  560 Atlantic Ave Henry, TN 38231

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern: My wife and I purchased a Champion home in June/July. Date of manufacture is 10/2/2023. Then immediately shipped to us and built. 1). When the Mobile home company came out and hooked up the water lines, there was a a leak in the master bathroom from the manufacturer pipes. This caused a leak in our bathroom, through the base cabinet and completely soaked the insulation and created a LARGE belly from the underlayment that you could see from the crawlspace. This has probably caused mold to which is why my wife is constantly sick. 2) The vinyl flooring by the back sliding door was not sealed and has a split from one side of the room all the way to the other. 3) The island countertop has a crack in the center of it 4) The kitchen sink countertop has cut marks around the sink (as if it was measured wrong) as well as cracking around the sink. 5) There are MANY nails sticking up throughout the home and some has made its way through the vinyl flooring. 6) I have loose boards under the vinyl flooring that when you walk on them, you can hear a thud, as the board hits "I assume" the floor joists. 7) None of the door jams sit correctly. Including the front door as the weather stripping wasn't done correctly.8) There is a solid 10-degree difference from the living room to the master bedroom/bathroom. I know this because I have my thermostat set to 68 degrees and the heater in the bathroom is constantly turns on at 60 degrees. Almost ALL the windows have a massive draft, especially in the Master Bedroom. For a BRAND-NEW HOME, with the temp set at 68, my electric bill to heat should NOT be $500/m 9) As a contractor came out and looked at my siding, they determined that my siding should not have massive waves in it and stated that the majority of it would need to come back off and redone as there are also a lot of gaps between the siding. For a $210,000 home, we should not be suffering like this and embarrassed to have people over.

  Business Response

  Date: 04/04/2025

  Champion Homes has an open work order for this home. We will add additional items per this complaint and will expedite completion of this work order. Champion will attempt to repair, replace, and or resolve all items per our ********************** Warranty in attempt at customer satisfaction.

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23158404
  
  I am rejecting this response because: We are going on 2 years since the purchase of the home. Everytime I've called or tried to reach out, the same answer is given. (You have an open work order). Given the circumstances and time again, having an open work order for almost 2 years doesnt do anything. I prefer results vs "open work order"   we have to look at it daily as well as $500/m electric bills because the house has alot of drafts.  Its not only costing us $, but again, for a $210,000 home, we assumed we'd not have to watch where we walk in order to miss nails coming through the floors either.  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/16/2025

  Per Champions Arbitration Agreement & ********************** Warranty, the only remedy for substantial defects offered under this warranty is repair or replacement of affected parts after inspection by the manufacturer or its authorized representative. Champion is willing to honor its warranty and complete open work order. If you would like to further discuss or discuss a full release of your warranty in terms of a settlement, please feel free to e-mail me at ********************************************************* I look forward to discussing the resolution of this issue.

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23158404
  
  I am rejecting this response because: my home was already inspected by one of your employees.  A year ago!!!! And now more is falling apart, the original issues have gotten worse, etc.  I got a call the NEXT DAY after I filed this complaint from your "worker" that he would be here "next week"    imagine that, no show. 

   

  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 05/15/2025

   
  

  From the CONSUMER:

  Sent 4/16/2025 11:43:05 AM

   
  Complaint: 23158404
  
  I am rejecting this response because: my home was already inspected by one of your employees.  A year ago!!!! And now more is falling apart, the original issues have gotten worse, etc.  I got a call the NEXT DAY after I filed this complaint from your "worker" that he would be here "next week"    imagine that, no show. 

   

  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 05/15/2025

   
  

  From the CONSUMER:

  Sent 4/16/2025 11:43:05 AM

   
  Complaint: 23158404
  
  I am rejecting this response because: my home was already inspected by one of your employees.  A year ago!!!! And now more is falling apart, the original issues have gotten worse, etc.  I got a call the NEXT DAY after I filed this complaint from your "worker" that he would be here "next week"    imagine that, no show. 

   

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 05/28/2025

  Per Champions Arbitration Agreement & ********************** Warranty, the only remedy for substantial defects offered under this warranty is repair or replacement of affected parts after inspection by the manufacturer or its authorized representative. Champion is willing to honor its warranty and complete open work order. If you would like to further discuss or discuss a full release of your warranty in terms of a settlement, please feel free to e-mail me at ********************************************************************************************************. We are offering to complete warranty repairs, expedite repairs, and/or discuss full release of your warranty in terms of a settlement in attempt at customer satisfaction and resolution. If you have any questions or concerns, please reach out to me per e-mail at ********************************************************************************************************.  I look forward to discussing the resolution of this issue.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this new home on March 9, 2024. It was delivered on July 8, 2024 and put together on July 10, 2024. They left a gap between the porch and vinyl halfway across the home. They had a 2x6 missing at the marriage line of the porch. When the lag bolted the porch, the existing nails almost pulled out of the other boards underneath the porch. Additionally, at the marriage line of the porch, the Polytex did not line up leaving a gap at the marriage line more narrow than the width of the Polytex, and therefore it will not line up. The porch was suppose to be layed like the display but was not, as well as the color was incorrect but I can live with the color. Three corner posts of the porch were cut incorrectly causing a gap between the post and the face board. The front of the home was built 2" longer than the back causing the vinyl siding to stick out a little on each end. I can live with this as it is not real noticeable but do what to make you aware. There are electrical issues along the front of the home. One switch by the backdoor at the end of the home will shut off almost all electricity along the front of the home. I ordered dark tile for the master bathroom but they installed a generic hard, very light colored tile. The kitchen and master bathroom cabinet doors do not match up and will not close.

  Business Response

  Date: 09/24/2024

  Mr. *****

         The items noted in your consumer complaint would be considered warranty items, and repairs would be covered under your ********************** Warranty. We recently received a complete list of deficiencies listed in a state consumer complaint. My service department opened a current work order for a Champion Service Technician or Contractor to complete repairs. I will have our **************** Representative reach out to you with details and to go over work order to ensure all concerns are being addressed. 

  Sincerely,

  ***** ******

  Service Manager

  Champion Homes ******* Tn

  ************

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to state I would never recommend Champion Homes to anyone. Our experience of living in one of your homes has been horrible. We moved in September 20, 2022 and it has been a true nightmare. I have had your team come out to replace multiple things, such as uneven counter tops, ceiling cracks, wrong flooring, flooring buckled, electrical issues, etc. I could list more Im certain. Our electrical issues and incorrect wiring is still a problem and currently does not work, again. As we dig in to fix all of the unnecessary issues with this home, we find more half done jobs. Our outlets are not even, the drywall behind it is cut way too big and is exposed a 1/2 inch on most of our outlets! Our trim is raw edged and coming off, which is one of the things your team had to come back and fix, obviously they did not. We had them come fix our barn doors that were hung unevenly and would not stay closed, thats still not fixed; they wont stay closed. Our sinks/showers hold water due to being un-level. The tile your crew came to fix, because it was cracked after installation; cracked still! However, this time when they came to fix it they forgot to put the silicone back on it and its already rusting the metal. Our experience has been nothing but terrible sequence of one thing after the next. We have gaps from the trim on the floor and ceiling that are either left open with no caulk, or completely filled with caulk to fill an inch gap! Back to the barn doors, where the guy peeled the tape off of it, he colored it in with a blue ink pen to try to hide it!! He told us that it was going to be fixed, never was. I asked for them to come out several times to correct mistakes and was pushed off, when they did come, I feel the mistakes were disguised more instead of being fixed.

  Business Response

  Date: 01/24/2024

  Champion has been to this home to provide service multiple times during the ********************** Warranty period. The ********************** Warranty expired in 7/23. Champion however backs the quality of our homes and work provided for ********************** Warranty covered items. We will open a work order on the items stated on this complaint and will reach out and schedule a date of service. If there is anything else not stated in this complaint that you would like Champion to address, please reach out to us at ************.

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21189385
  
  I am rejecting this response, because I would like a member to come out to the house first to do a walkthrough and assess what needs to be addressed together. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/25/2024

  We will be glad to reach out and set up an inspection date and time before setting up a date for service. ***************** will reach out to you to set up a date and time that works best for you. Thank You.

  Customer Answer

  Date: 01/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  5955 *************

  ********, ** 38482

  
  

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the mobile home 9/22. From day one I have had nothing but problems that go on unresolved ultimately leaving me in complete anxiety and distress. It started with electrical problems, multiple burnout air units after installation from electricity work, breakers flipping off to finally a second electrician finding that a s**** was through a wire and kept getting to hot causing the break. To my electricity pole breaker flipping in 12/22 due to electrical pull from the heater being turned on. A second electrician through the company was sent out who practically re-wired every outlet from my bedroom to living room trying to find more issues that was never found/fixed. To this day breakers flip constantly. I experienced leaking under the exterior doors of the back of the house those issues were never addressed. Then I came home to a flooded kitchen back in july of this year took 4.5 months to get the counters replaced. The sink has leaked causing issues 4 times now. With my counter damage being most recent from july. The issue remains unresolved as my sink is still leaking after multiple contractors have been out. The issue becomes worse every time. 11/27 discovered saturation of my floor under my sink. I have reached out yet again about the sink leaking issue. The maintenance person, **** at spartans in *********** would not ************* I ended up having to go above her head to get any communication. I have spent 150k with 7% interest on this house form a loan. With that being said it was not worth the money from all the time/effort/worry/anxiety that came along with this house that is falling apart barely a year in to living in it. With the electrical issues alone the anxiety I have experienced with worry that my house will catch fire because no one will come out and actually accomplish fixing the issues without making it worse. I have attached a years worth of emails/text conversations with dates about recurring issues and unfixed concerns.

  Business Response

  Date: 01/03/2024

  Champion has reached out to the consumer about the items noted in complaint. Champion opened a work order and provided service. Attached is the closed work order on service and warranty work provided. Champion stands behind it's product and Limited Manufacturer's Warranty. Champion will continue to service and address any items that *** arise covered under the Limited Manufacturer's Warranty.

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I closed on our mortgage 7-26-22. The home was delivered first week of September 2022. The home was set incorrectly, and had to be reset 2nd week of September 2022. The process of "marrying" began. Long story short, the quality of craftsmanship is far less than adequate. The structural integrity of the home is comprised, the sub-flooring looks like a tidal wave, and I am getting anything, as far as a solution, from the regional service manager ***********************. There are cracks EVERYWHERE, and the living space is an eyesore. There are excuses being made, and everything sounds like a cop out. There is ZERO concern for my new home new purchase, and this entire ordeal, AT THIS POINT, IS MY MOST SIGNIFICANT REGRET !!! WE SHOULD NOT BE TREATED THIS WAY !!! Instead of treating us like we have made the most inportant purchase in our marriage or life, WE HAVE BEEN TREATED AS IF WE PURCHASED A ROTTEN APPLE from a road side fruit stand. DO NOT PURCHASE A CHAMPION HOME !!! I will be seeking litigation counsel if these issues/concerns are not corrected !!!I have been in the construction industry for 25+ years. My expectations are not unreasonable. I pride myself on quality, craftsmanship, and attention to detail in my work. Champion Homes simply DOES NOT CARE after you sign !!!

  Business Response

  Date: 01/05/2023

  I'm sorry but I am unable to respond to this complaint. The home was built in our *******, ** plant and therefore I am unfamiliar with any of the circumstance as this site is for ********, **. I did however copy and send this to the Service Manager (****************) at that facility. I'm quite sure he will address all of your concerns. Champion Home Builders, **** takes seriously our obligation to correct any defects in the original construction or workmanship of your new home. 

  Business Response

  Date: 02/07/2023

        At the time of the consumer complaint, Champion Homes was working on a resolution and service dates to complete service and reach customer satisfaction. ********************** since has completed service requested and reached customer satisfaction. 

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a manufactured home that was a lot model. It was broken down and moved to my property and set up. There were several issues as with all manufactured homes when transported as to be expected . The retailer (******* home center) in general blames all issues/problems/needed repairs on being the factorys responsibility (Champion Homes of Tennessee) in ******* . Champion Homes Center) then reverts the blame back to the retailer (*******) and then (*******) blames their contractors, which they pay whether they perform a good service or not. I know Ill probably never get any restitution from this BUT I feel it necessary to warn others of whats coming ahead. After you make the purchase, they all only want to communicate by email and or text to avoid having to speak/answer questions on the spot. Ive never been more disappointed with a transaction in my life. One of our main problems is that when the house was broken down on the lot for transport, the contractor cut the carpet in the doorway of a spare bedroom wrong as to where it couldnt be fixed properly when set back up. After numerous attempts to get them to repair it, they just keep pushing the blame on each other. Itd probably cost less than a $1000 to completely replace the small room. Id feel certain they wouldnt have to shut the whole operation down eating that small amount. No way that this should just be okay with me. The floor is soft in a fairly large area in the hallway. Theres no dampness underneath the house at all. Two of the (Champion Technicians) shrugged it off as saying that I was just stepping in between boards. Then on a later date one of them told me its from when they bolt the home together they pulled to hard in that area and caused some boards to separate. Said it happens all the time and is a fairly easy fix just send an email to ****** in the office and theyll get it on the schedule. Its been several days again with no response.

  Business Response

  Date: 11/21/2022

  S/N 7371

  Manufactured Date 11-30-20/ Retail Sold Date 7-22-21/ Warranty Exp. Date 8-1-22.

  Service ************************* to ******* 7-22-21, 2-1-22

                          ****************** to Baymont 3-24-22

                          Champion Service Dates: 3-16-22

  Items noted in the complaint were turned in prior to the warranty expiration date.

  Champion Homes ******* service has offered to repair the flooring issue.

  Champion has offered a settlement for the carpet at total amount requested by the consumer *********************

  Consumer ******************** has requested floors to be repaired before agreement of settlement amount to replace carpet.

  Champion has also offered to replace the carpet.

  We have opened a work order to repair the floors and have the settlement for the carpet held until post floor repair at consumer's request.

  Champion fully intends to back the Warranty of the Home and items covered under warranty that were reported before the warranty expiration date.

  If you have any questions or concerns, you can reach me directly at:

  ***********************

  Service Manager

  Champion Homes

  ******* **

  ************

  ********************************************************

   

   

• Initial Complaint

  Date:11/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Champion Home ( manufactured home) 7 years ago. I paid $75,000.00 cash. Im assuming this house was built in Tennessee because the serial # starts with TEN. The issue is that the roof shingles are coming off. I checked with a shingle manufacture and they said the warranty is only good for a 4/1 pitched roof or steeper. This house is only 2/1. Why would they install shingles that are not warranted for this house?They need to install a roof that will be warranted for this house. Please help and thanks

  Business Response

  Date: 11/23/2022

  S/N 021-000-H-A002435AB

  Manufactured in 2014.

  All Units are designed and built to compliance and accordance to HUD code standards. Including all materials.

  The roof pitch is in compliance to HUD code and the shingles are also approved for HUD construction.

  Champion only offers a Limited Manufacturer's Warranty on Structural, Electrical, and Plumbing that expires one year prior to the unit being retail sold.

  The Limited Manufacturer's Warranty on S/N 021-000-H-A002435AB has expired.

  Roof Shingles can be damaged, misplaced or lost from acclimate weather, storms and high winds. This post warranty would be considered homeowner maintenance.

  If the shingle manufacturer can provide documentation that the cause of lost shingles is due to an in-proper installation. Champion will gladly open this service file again for review.

  Thanks

  ***********************

  Service Manager

  Champion Homes

  ******* **

  Customer Answer

  Date: 11/25/2022

   
  Complaint: 18373568
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************