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Business Profile

Heating and Air Conditioning

Crossville Heating & Cooling, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Crossville Heating and Cooling to come look at my Generac generator as they are a certified vendor. The generator was brand new with 0 run hours but would not run. The technician came out and told me I had the fuel choice setting wrong LP/NG and changed it over to NG when I was running LP. He then said he needed to replace a part and it was going to cost $429.00 which should have all been covered under warranty. After telling me he replaced the part he told me that the generator is still not running correctly and still charged me service fee which would be covered under warranty from Generac.

    I then contacted Generac and had a technician of their choice come out and replace the fuel plunger and verified the generator was running correctly with no charge.

    I contacted Crossville heating and Cooling to get an itemized invoice and was told I would get it in my email and someone would contact me in regards to the situation. Its been 2 weeks and I have not got the itemized invoice or a call from the business.

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a furnace installed in December 21. A door was missing and they came out 4 times. Kept saying supplier issue. Carbon monoxide detector kept going off. Last repair guy made a temporary door and taped all around it. They don't return phone calls. Very unsatisfied with them. I need this door installed on this furnace. Over 9000 dollars should be the whole furnace I bought. Will not recommend them again.

    Business Response

    Date: 01/04/2023

    Business Response /* (1000, 5, 2022/12/06) */
    We are so very sorry to hear this, but are also very glad you brought it to our attention. Our Service Manager and Director of Operations are looking into this matter for you to find out what the delay on the door is. We will also be doing an investigation into our process for improvement. You should hear from someone soon.

    Sincerely,

    ***** ****
    Director of Human Resources
    Crossville Heating & Cooling, Inc


    Consumer Response /* (3000, 7, 2022/12/06) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I was told I'd be called a few times before and never was. It should not take a year to get a door that I'm sure was included with furnace upon delivery. Even if they took it by mistake how do you not realize it's not there when hooking it up. It's in the attic and when carbon monoxide detector went off from first use and someone came out is when we learned of missing door..


    Consumer Response /* (2000, 10, 2022/12/09) */
    They came out today with door needed. Thank you for resolving this issue

Crossville Heating & Cooling, Inc is NOT a BBB Accredited Business.

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