Reviews

Review Details

• Review fromAlicia

  Date: 09/30/2025

  1 star
  This facility has been convenient for me. Over the past 13 years at this location, I have never experienced any issues with the staff, who have consistently been pleasant and ensured the security of my unit. However, the new manager has been a source of discomfort and insecurity for me. I initially thought she was kind and courteous, but her actions have proven otherwise. After falling behind on my unit payments, I discovered that she had broken the lock on my unit and helped herself to my belongings. When I confronted her about the missing items, she denied any involvement. I reported the incident to the police, but she retaliated by spreading false information about me. Furthermore, she offered to provide me with a replacement lock from her car, claiming it only had one key. I declined her offer and requested a new lock on the unit instead. However, she reported to her manager that I couldn't afford it, which was untrue. When I asked for an investigation, I was dismayed to discover that the same person who had accessed my unit was now handling the investigation. Her pregnant manager seemed unconcerned about my situation and advised me to contact my insurance provider. During our conversation, the phone call got disconnected, and she never followed up with me. I expressed my concerns about feeling safe with the new manager around my unit, but I was told to relocate. The staff's primary responsibility is to assist customers, not help themselves to our belongings. Moreover, the new manager used her personal vehicle to collect my belongings, which raised concerns about liability. When I reminded her of the protocol, she requested my identification, and when I refused, she took down my tag number. In summary, while this facility has been satisfactory in the past, the current manager's behavior is unacceptable. I have worked hard to store my belongings here. Unfortunately, corporate has not taken any meaningful action to address this situation.

  Absolute Storage Management, Inc.

  Date: 10/08/2025

  We appreciate the opportunity to respond to this complaint. At our company, the security of our customers belongings and the professionalism of our staff are top priorities.After receiving this customers concerns, our regional and onsite management teams promptly reviewed the situation. The customers account is currently in lien status due to a significant past-due balance, and the unit is scheduled for auction in accordance with state lien laws and the rental agreement.Our records show that the lock on the unit was removed only after the account became delinquent and in full compliance with our companys lien procedures and state regulations. At no point have we found any evidence that our staff entered the unit for personal gain or removed the customers property. We take allegations of theft very seriously and immediately investigated, including contacting the team members involved and reviewing our protocols. No evidence supporting the claim of staff misconduct was found.We understand the customer may be frustrated with the lien and auction process, but our team; including both the property manager and regional leadership; has been in ongoing contact with her regarding the past-due account and available options to resolve it.We remain committed to fair and lawful practices and welcome further communication from the customer if she would like to bring the account current and retain her unit.

• Review fromKim H

  Date: 01/17/2023

  1 star
  Charging for service not provided!!! I pay for GATED, climate cotrol storage and the gate has been non-functioning for MONTHS. It takes days to get a response and then you are simply redirected to someone else.

  Absolute Storage Management, Inc.

  Date: 01/27/2023

  The electronics of our gate system are temporarily under repair. In an effort to keep the facility secure, the local police have been contacted and are patrolling the facility to provide additional security as we actively seek electricians to correct the gate issues.  

• Review fromJohn L.

  Date: 01/01/2023

  1 star
  I had a pipe burst over my storage unit TWICE while renting from Absolute Management / ****** Storage. They are slow to react; water poured into my unit for two days AFTER they knew about it! They offered no assistance ************* compensation for lost items. No one was even onsite to assist! Terrible, asleep-at-the-wheel management. Your items WILL NOT BE SECURE at an Absolute Management site. BEWARE.