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Business Profile

Sporting Goods Retail

Dowdlesports.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Dowdlesports.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dowdlesports.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered items on 11/26/2022.I havent heard a word form this company. No emails, nothing. I guess they are scammers. I spent $131 dollars here. Not sure how these people have a business with these practices. If they cannot fill orders they need to be shut down. I demand my order be shipped or my money back at least before the new year.

      Business Response

      Date: 12/24/2022

      Our system previously emailed you a status update on your order on 11-28-22 describing both items on the order as being back ordered from our suppliers for an estimated **** weeks. This email asked you to reply and let us know if you want to place the order on back order or cancel the order due to the back order. You can reply to this complaint with your response.  Also, we have not captured the payment authorization so you have not yet been charged for this order.  However, your card issuer or bank likely would have placed a pending charge on your account.

      Customer Answer

      Date: 12/24/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i placed an order for two fishing reels on November 16th 2022 and received an purchase order and order number B108994. As of today December 8th...I still have not received my order. When I attempt to call them, I keep getting a recording that they no longer handle customer service over the phone and requested I email them. I have emailed them twice and still get no response.

      Business Response

      Date: 12/09/2022

      On 11-16-22, our system previously emailed you a status update on your order describing the order as being discontinued from our suppliers. This email asked you to reply and let us know if you wanted to substitute anything or cancel the order due. You can reply to this complaint with your response or email us directly at ******@dowdlesports.com.

    • Initial Complaint

      Date:11/30/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This store has not been active online since 2016, per their own website blog, and are always backordered. There is no way to talk to a human and everything online is backordered. If this site doesn't actually sell anything or is out of business, then this website should be shut down. Get your life together, seriously. You're an embarrassment.

      Business Response

      Date: 12/02/2022

      We found investing time in a blog was not the best use of our time and resources.  Also, with labor and inventory shortages, we reworked our business model to handle all customer service via email as we were unable to answer phone calls and process the enormous and sustained volume of orders efficiently.  We did respond to your email directly, but that *** have been sorted to your junk mail if you did not add us as a safe sender.  Based on your complaint, we have removed all of your information from our order management system and will not contact you, nor would we have any reason to contact you.

    Dowdlesports.com is NOT a BBB Accredited Business.

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