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Business Profile

Security System Monitors

Protection Unlimited, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Protection Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Protection Unlimited, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have noticed that august 4th i received mail that the envelope was not seal. you could tell that it was never wet not tape closed. i called and was transferred around a couple of times. and just told they dont know what happened. Then I noticed around august 20th i have not received my door monitoring logs since i last called so i called and voiced that. they stated they were mailing them out. so i still havent received the logs so i called again but asked for the manager, i was placed on hold and the receptionist asked why i was calling which it had no concern for her. the receptionist came back and stated she was gone for the day. so i ask who is the owner of this company and she put me on hold and never came back. i changed my address and my account number because anybody could have my information. i dont know what is going on but something has definitely changed and i am thinking about leaving because my information is not confident now. i would like to speak to the owner of this company about these situations...

      Business Response

      Date: 10/20/2025

      Ms. ************

      I appreciate the contact from the BBB regarding a complaint filed by our client, ****** *******. I am aware of the mail issueams she experienced. When some of her mail was returned to us, our office worker called Ms. ******** and she came and picked the returned pieces up from our office. She said she needed the returned mail for the Post Master. Regardless, we cannot control the problems everyone is having with ****. We sometimes get mail that is months old or not at all. Receiving damaged or opened mail is common for us these days. I looked and verified that Ms. ******* did change her billing address to a new address. If she still does not receive her mail, she should call and let us know. She has also established a password on her account, which is a good security precaution and one that we would have suggested to her. I regret that this situation happened and we will do whatever is necessary to fix any problems we identify on our end. Ms. ******* stated that she wanted to speak to the owner of our company. There are several owners, however, two are retired, two are deceased and one lives out of town and does not work here. I am available to speak with Ms. ******* anytime during business hours. I am the acting Chief Executive Officer and that is as high up the chain as it gets here. Our office number is ************. I am usually here from 9a-4p. Mon-Fri. Please let me know if I can provide you with additional information and I will be happy to assist you in resolving this matter.

      Customer Answer

      Date: 10/29/2025

       
      Complaint: 23885821

      I am rejecting this response because: I called to see why I wasnt receiving my mail from your company and no one stated that it was returned from the post office. I was told they were mailing the letters and didnt know why I havent received any. I called back a month later and got the same answer so I asked for the office manager and was told she was busy. They next day I was called and told the mail was routed back from the post office and I changed my address and picked up the returned mail. I only was given 2 return mail from the post office from your company not 2 months worth. Sorry I dont believe your company did the right thing from the start. 

      Sincerely,

      ****** *******

    Protection Unlimited, Inc. is BBB Accredited.

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