Complaints

This profile includes complaints for All-State Pest & Lawn's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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All-State Pest & Lawn has 2 locations, listed below.

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  All-State Pest & Lawn

  1220 Vermeer Cv Cordova, TN 38018

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  All-State Pest & Lawn

  P.O. Box 4080 Cordova, TN 38088

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Allstate to treat my lawn for weeds. For the first several months things were fine. Recently I got a bill from them and I believed that it was a mistake. There was no evidence of them treating my yard. No flag, no crystals on the yard no coloring etc. They assured me that they did come and I paid. Later I received another bill for a different treatment and questioned them because all but one side of my yard was infested with weeds. I even sent them pictures of the infestation. I told them that I didn't think they did what they were contracted to do and refused to pay them. They then turned me into collections. I feel certain that this company either didn't treat my yard as agreed upon or began only treating the left side of my yard for some reason. The left side looked fine but the front and the right side were covered with weeds.

  Business Response

  Date: 09/19/2023

  weeds are sometimes a part of weed control/fertilization. Part of our warranty is we guarantee to return on any and all concerns. Part of weed issues is weather related! We have not been in business this long by scamming people and not doing the service. His claim that we did not service his yard is absurd, especially when we gladly return anytime a customer has weeds. ******************** claims he had no idea we had serviced his account however our system shows he was sent an email at the time of service, as well as a past due invoice. The excessive rain we had this year during pre-emerge is part to blame. We can not control the weather. If ******************** had simply ask we would gladly return. Instead he would rather accuse us of not servicing his yard.  ******************** was behind on paying for services. He paid by credit card and sent in a check, which we then shredded. ******************** says he sent pictures which we never received! ******************** was not interested in resolving the issue, he was only interested in canceling and not paying for the service "take me to court if you must". The reason he contacted the BBB is we turned him over to collections, per his request. We have nothing to hide. see emails attached.