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Find a Location

Cookeville Honda has 1 locations, listed below.

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    Business ProfileforCookeville Honda

    Used Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company is engaged in the sale of new and used automobiles.

    Business Details

    Location of This Business
    560 Neal Street, Cookeville, TN 38501
    BBB File Opened:
    5/22/1996
    Years in Business:
    29
    Business Started:
    1/1/1995
    Business Started Locally:
    1/1/2006
    Date of New Ownership:
    1/1/2006
    Business Incorporated:
    10/20/2005
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Cappo Management XVIII, Inc.
    • Victory Honda of Cookeville
    Business Management
    • Mr. Colin Fitzgerald, General Manager
    Contact Information

    Principal

    • Mr. Brian Seagraves, Finance Manager

    Customer Contact

    • Mr. Colin Fitzgerald, General Manager
    • Mr. Brian Seagraves, Finance Manager
    Additional Contact Information

    Fax Numbers

    • (931) 526-8482
      Primary Fax
    • (931) 526-4629
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/09/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    So I bought a car with Cookeville Honda in June. Not even a day after buying the car I had to replace the cabin air filter, which the salesman who sold the car to me told me that they should've changed before selling. Which indicated to me that they never truly looked at the car before selling it. Within not even a month, 1000 miles, I started experiencing shifting/rpm issues. I notified them, and they told me to bring it in. So I did. They looked over the car and said they found nothing wrong. I then told them I have a trip to ***** (1100 miles there and back, which put me over the ***0 miles for my warranty I never was told about during the selling process) next week. They said to drive it there and back and see if it still had issues to "test it out," so I did. Said if i go over the ***0 miles not to worry, it's inputted in the system. We get to ***** and then checked it (was a very nerve-racking drive) just to find out it was almost completely out of transmission fluid. Another thing that should've been checked. So we put some in, great. It worked. I let them know and they checked the fluid when I brought it in, and told me I needed to get a flush. That's $*** I should have not had to do right then. So I finally got them to do the flush. Now it's having another issue, the car refuses to shift into drive from park. So they did not at all inspect this car before selling, so now I'm being stuck with all these soon-to-be repairs, pregnant with my 3rd kid and this is not okay and they did sell an unacceptable car. After this all started happening, I also found out that the salesman that sold me the car just sells to sell, and could care less about the people he sells to. I should not have been stuck with all these repairs, and they should've told me about the warranty during the selling process or offered an extended warranty. Multiple texts and just all around horrible service.
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    Customer Reviews

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    Local BBB

    BBB of Middle Tennessee

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