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Find a Location

Dogwood Family Dental has 1 locations, listed below.

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    Business ProfileforDogwood Family Dental

    Dental Services

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    219 N Oak Ave, Cookeville, TN 38501
    BBB File Opened:
    9/21/2022
    Contact Information

    Principal

    • Dr. Taylor Engler, Owner

    Customer Contact

    • Dr. Taylor Engler, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/20/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I was not made aware the new dentist was out of network. She took over from previous retiring dentist. I have paid all bills on time no issue. Have teeth cleaned in the past no issues. I feel the previous Dr. didn't write off but I had no bills from him after insurance. My children both went and received teeth cleaning and 3 fillings each during the months of May,June and July. During those times. I was contacted to make appts and reminded of appts. I also received in the mail reminders. I was NEVER once made aware of any balance during this time. Children were NEVER made aware of any outstanding balances when they went each month. I did recived a bill in Sept of over 1230.00. I called asap. **** sent me the billings and i noticted that it had something along the lines on no preferred patient. At that point I called and asked about not being in network. That was the 1st and only time I was made aware and I asked after seeing this. **** let me know that it usually works with all ****. They are in TN not AL. I asked 3 different times for a discount due to not only my error. Nothing is giving. This is beyond shady billing and dental practice. They made sure to get all done before even letting me know anything about this bill. I don't mind to pay some but I feel this bill should be highly discounted. As previously stated. I have NOT had this issue with the previous dentist. I also don't want any negative hit on my credit report. I have always paid all outstanding debts.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Tamar O

    1 star

    02/16/2024

    Torture and sub-standard dental care is what I received from private practice Dentist Taylor E***** ******, the female owner of Dogwood Dental Clinic in Cookeville, Tennessee. I paid $1475 USD for a dental crown, and Dentist Taylor E. refused to create and install the temporary crown herself. That dentist was 100% uninvolved, and purposefully, knowingly assigned my dental care to her incompetent, ignorant, uneducated, unexperienced, untrained employee, who was wicked, evil, mean, uneducated, incompetent, and torturing. The dentist herself gave me a tremendously painful experience at every touchpoint, with a painful needle, and a deadly drug that immediately caused heart pain but not numbing of my mouth. That dentist knowingly deceived me about the dental care that would be provided to me. Instead of providing a dental team of licensed professionals, that sole proprietor dentist knowingly and purposefully hired unlicensed, unprofessional, untrained, incompetent, wicked, evil, cruel individuals who eagerly torture female patients. As I lay there crying and pleading for help, that dentist REFUSED my pleas for help and assistance. With her words and actions, the dentist communicated that everything was going as planned. The dental assistant fiercely stabbed my gums and poked, transforming my gums into a perforated, crushed mesh of severely damaged, inflamed tissue. I was often unconscious during and after the torture, and when awake, could not speak clearly, since the gums on the bottom right side of my mouth were so swollen from the torture that I could not close my mouth to bring my teeth together, to correctly pronounce words. I was unable to speak. I dialed 911 when inside the treatment room. The dentist voiced her pleasure and satisfaction with the deadly, evil, intensely painful, body-damaging torture treatment that her employee provided. That dentist refused to remove the painful temporary crown and install a suitable, non-painful temporary crown.

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