Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Cash Express, LLC has 101 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Cash Express, LLC

              345 South Jefferson Ave Suite 300 Cookeville, TN 38501

            • Cash Express, LLC

              345 South Jefferson, Ste 300 Cookeville, TN 38501

            • Cash Express, LLC

              266 South Lowry Smyrna, TN 37167

            • Cash Express, LLC

              1109 Madison st Shelbyville, TN 37160

            • Cash Express, LLC

              909 NW Broad St # A Murfreesboro, TN 37129-2388

            Business ProfileCash Express, LLC

            Check Cashing Services
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            345 South Jefferson Ave

            Suite 300

            Cookeville, TN 38501

            Get Directions
            Visit Website
            (931) 520-8662

            Customer Reviews

            1.29/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Cash Express, LLC has 101 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Cash Express, LLC

                345 South Jefferson Ave Suite 300 Cookeville, TN 38501

              • Cash Express, LLC

                345 South Jefferson, Ste 300 Cookeville, TN 38501

              • Cash Express, LLC

                266 South Lowry Smyrna, TN 37167

              • Cash Express, LLC

                1109 Madison st Shelbyville, TN 37160

              • Cash Express, LLC

                909 NW Broad St # A Murfreesboro, TN 37129-2388

              Headquarters
              345 South Jefferson Ave Suite 300, Cookeville, TN 38501
              BBB File Opened:
              4/5/2007
              Years in Business:
              25
              Business Started:
              8/17/1998
              Business Incorporated:
              8/17/1998
              Type of Entity:
              Corporation
              Alternate Business Name
              • Cash Express LLC
              Business Management
              • Mr. Garry McNabb
              Contact Information

              Principal

              • Mr. Garry McNabb

              Customer Contact

              • Mr. Garry McNabb
              • Mr. Gary McNabb, CEO
              Additional Contact Information

              Fax Numbers

              • (931) 685-0059
                Other Fax
              • (615) 382-5037
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/22/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              They pulled more money out of my account that wasn't there I'd like a refund of it
              Read More
              Read 7 More Complaints

              Customer Reviews

              7 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Michele S

              09/08/2023

              Went last Saturday with paperwork to show we owned the business and it was closed in 2022. Was told everything looked good. They couldn't verify the check because banks were closed. Took time off from work and they verified check was good but now they wouldn't process it because business license wasn't active. Who would have an active business license on a closed business? Why not tell us last week instead of wasting our time?The twit from corporate or whomever made the decision lost them $$$. The local ladies were great.

              Cash Express, LLC Response

              09/12/2023

              We apologize for the misinformation. We should not have led you to believe that “everything looked good” on your first visit. We do not accept expired business licenses to cash checks. If the expiration of the license had been noticed then, we could have saved you the extra hassle. Other documentation would have been required to prove your claim as the rightful payees of the check. Again, we apologize, and if you ever give Cash Express another chance, we will endeavor to do better next time.
              Read 6 More Customer Reviews

              Local BBB

              BBB of Middle Tennessee

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.