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Complaint Details
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Initial Complaint
06/14/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I paid Rowlands Tree Service to trim two trees last year. Both trees are now dying. Rowlands has not returned any of my calls.Business response
07/14/2021
Business Response /* (1000, 9, 2021/07/08) */ We went to customers home and made contact. There was a mix up on communication and we did not receive any calls on our end.However We looked at the trees and one of the trees had been destroyed by red headed woodpeckers they had drilled holes all the way up the tree.we agreed on a price to remove the tree to the safety zone and we put the lady on our list to remove tree.she is taken care of and issue is resolved! note:We stay booked up months in advance We appreciate your business!! Thanks Rowland's Tree Service Consumer Response /* (2000, 11, 2021/07/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) We are working to resolve the issue.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.