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Find a Location

United Auto Recovery, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • United Auto Recovery, Inc.

      311 Moore Ln Collierville, TN 38017-2771

    • United Auto Recovery, Inc.

      3719 Old Getwell Rd Memphis, TN 38118-6031

    • United Auto Recovery, Inc.

      827 Airways Blvd Jackson, TN 38305

    Business ProfileforUnited Auto Recovery, Inc.

    Repossession Services
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    76 complaints closed in last 3 years

    19 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    United Auto Recovery, Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • United Auto Recovery, Inc.

        311 Moore Ln Collierville, TN 38017-2771

      • United Auto Recovery, Inc.

        3719 Old Getwell Rd Memphis, TN 38118-6031

      • United Auto Recovery, Inc.

        827 Airways Blvd Jackson, TN 38305

      Location of This Business
      311 Moore Ln, Collierville, TN 38017-2771
      BBB File Opened:
      9/1/1977
      Years in Business:
      48
      Business Started:
      11/1/1975
      Alternate Business Name
      • United Auto Delivery & Recovery
      Contact Information

      Principal

      • Mr. Robert J. Wilson, Owner

      Customer Contact

      • Mr. Robert J. Wilson, Owner
      • Mr. Michael A. Cahan, Owner
      • Ms. Jessica Graves, Project Manager
      • Ms. Paula Ballinger
      Additional Contact Information

      Fax Numbers

      • (901) 363-6964
        Primary Fax

      Phone Numbers

      Customer Complaints

      76 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/24/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On December 6, 2023, my vehicle was repossessed by UAR. During the repossession, the company damaged my home significantly and refused to repair the damages. There are also damages to the vehicle that are consistent with the damages to my home.
      Read More

      Customer Reviews

      9 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kanika C

      1 star

      11/02/2023

      IF I COULD PUT ZERO STARS I WOULD YOU DONT DESERVE A STAR. This company Damage my car after getting it repossion not even 24 hours after they repo it. I for my car back pulled off United lot by the time i get on **** i hear something under my car making noise. I pulled over and my car bottom was broken. I called ******** who had it Towed, they direct me back to these sorry people when she took picture as well as I did. Once they got thru with less than 2 weeks investaging you tell me there was lack of evidence. I got my plenty of evidence. This company, please don't use them. I'm most definitely taking them to court.

      Local BBB

      BBB of the Mid-South

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