Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a lemon car from Mercedes Benz of Collierville and the dealership failed to respond back in a timely manner. I contacted the dealership and requested for a diagnostic test for the vehicle before I picked the vehicle up and they refused to do so stating that they were backed up with other repairs. After making numerous phone attempts I ended up going to the dealer to discuss the issue and requested a deposit for the amount that I paid down on the car loan. I was told to get an attorney because they didnt accept returns. So I decided to contact the Better Business Bureau to help resolve the matter. The dealership has been known for selling defective vehicles and requiring the customers to use the vehicle warranty for repairs. This shouldnt be allowed because this means that they were aware of the vehicle needing repairs before they sold it and I wasnt aware of the odometer reading. The dealership should not be allowed to sell the car and request for the customer to use the vehicles warranty for repairs. I requested for the dealerships owners and was told that they didnt have a contact number for the owners. This is fraudulent business practices. I just want my deposit back to prevent all the legality involved with acquiring an attorney. I was told that I could receive my deposit back if the vehicle had any problems. The dealership recanted the claim and refused to give me my deposit back. I would have never agreed to those terms. Customers should be told beforehand that they will not get their deposit back and that would eliminate further confusion with the vehicles purchase. Nobody would agree to those terms knowing that the deposit would be forfeited. This an underhanded way of stealing a customer monies. There should be something done about this to prevent all fraudulent practices. I would greatly appreciate your help with this matter.******* ******** ************** Customer # ****** Deal # ****** Date: **/**/2024 County: ******

  Business Response

  Date: 03/15/2025

  Thank you for your email. I want to address a few points to clarify any misunderstandings.
  At no point did anyone suggest that you should contact an attorney. In fact, I personally spoke with you and offered to help resolve any concerns. However, you declined our offer to inspect the vehicle and did not allow us to address the issue directly.
  We want to ensure that our customers are satisfied and always strive to be transparent and helpful. The car was sold in good condition, and the issue youve mentioned appears to be related to the vehicle running out of gas, not any mechanical defect.
  If you would like to further discuss this matter or explore a resolution, I am happy to assist.
  Best regards,

   

  ******* Hajdini 

  
  

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They didnt disclose front bumper damage! Its small but noticeable enough for us to find. Ultimately, the deal was already done. However, I did show the damage/concealment that was not disclosed during purchase to my salesperson. Since this wasnt disclosed, Id like ********************** of Collierville to fix it and make things right!This is unacceptable misrepresentation of vehicle!

  Business Response

  Date: 02/25/2025

  We would have addressed his concern out of goodwill if he did not threaten with attorney on an email sent on FEB 11th 2025.  

  " I want the Bumper fixed or there will be legal action taken" his words. Customer don't understand we are here to serve and not to take advantage of him. More is done with kindness then threats. We have attorneys also.

  Read the response we sent to his attorney. 

  Let me know if there is anything that I can do. I don't mind helping him out but not apricated the threats.

  You can call my cell 

  are code ************** 

   

  Regards

   

  ******* Hajdini  

   

   

   

  Email sent to his legal on 2/25/2025 

  Dear Ms.**********
  
  We acknowledge receipt of your letter regarding Mr. *********** ******* purchase of the 2018 Porsche Macan on December 21, 2024.
  
  It is important to note that Mr. ****** purchased the vehicle AS/IS meaning he accepted it in its current condition at the time of sale. Additionally, in an email sent on December 30, 2024nine days after the purchase Mr. ****** stated, Thank God theres nothing wrong with my vehicle. This statement contradicts his current claim that he noticed damage immediately after signing the paperwork.
  
  Furthermore, ********* did not formally raise this issue until nearly 60 days after taking delivery. During this time, he actively drove the vehicle, making it unclear when or how the alleged damage occurred. While he later mentioned in a February 11 email that he pointed out an issue to a salesperson, there is no record of a formal complaint or escalation at the time of sale.
  
  Our team has had multiple discussions with Mr. ******* and this issue had never come up. Given these facts, we deny any liability for the alleged damage and do not find sufficient grounds to meet the demands in your letter. We now consider this matter closed but remain open to reviewing any substantive new evidence.
  
  
  ******* *******
  General Manager
  Mercedes-Benz of Collierville
  Office:**************
  Mobile:**************
  Fax:**************
  

   

   

   

   

   

• Initial Complaint

  Date:07/08/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes purchased a car from this dealership there where p 3 problem I found wrong with the car they agreed to fix the problem so they fixed 2 out of the 3 problems and wouldn't fix the last issue I made a down payment of ****** on the car also I've tried calling the sales manager he will not answer my calls or return my calls.

  Customer Answer

  Date: 08/19/2024

  Yeah they took $1000 dollars from me also

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car into Mercedes Benz Collierville for repairs around noon on Monday, 3/4/24. Today is Wednesday, 3/13/24 and no one provided any information about my car until I went up there around 5:40 PM today. I called twice earlier today, left two messages and my Service Advisor has not contacted me--at all. My husband had to go to Mercedes today (3/13/24) to figure out what the issue was with my car repair. He spoke to the Service Advisor and could not find my paperwork or any information on my repair in the computer. My husband had to physically walk the Mercedes Benz property with the Service Advisor in an attempt to locate my car. The Service Advisor could not find it, stating, "I don't know where it is." Later, my husband spotted the car, but the Service Advisor could not find the key. I gave my key to him, directly in his hand.The Service Advisor then tells my husband that he'll talk to his service manager, and we'll get a discount on the repair. My car should be covered under the warranty, and we definitely should not have to pay for their deplorable service. They need to pay a portion of my monthly car payment since they had the car.About 30 minutes, I accompanied my husband back to the Mercedes, and we were told, "We found the key just after you left. The Service Advisor personally drove your car to *********, and it should be ready tomorrow." Some of the service advisors have such a blatant disregard for customers and customer service. Their actions, since I left my car for repair, have been extremely unprofessional.I need the following: - I want to know where my car is. - I dropped my car off with a full tank of gas, and I want a full tank of gas when it is returned. - I want to know when my car will be repaired and ready for pickup. - I want my car cleaned inside and out. - I want to know why there was no communication from the service advisor If I never purchase a car with them again, it will be too soon.

  Business Response

  Date: 03/14/2024

  Thanks for bringing this to our attention.   We work hard to make sure every customer experience goes well, but sometimes they do not.   We do make mistakes sometimes because we are human, but we always want to learn from them.   I was able to get a time line on your situation and it looks like there was a breakdown between when parts recieved your tire and and when the Adviser was notified.  I have begun looking in to this as we speak.   Secondly, however, the Adviser should have called you along the journey keeping you aware of where we were in the process.  Thirdly, ************ will be covered by your wheel and tire insurance.   We called the wheel repair shop and they told us that they were working on the vehidle as we speak, but repairing 4 rims will take some time and Friday the 15th will be their target date.  All that is to say, we will make sure your vehicle is detailed and the tank is full when you pick up.   I will be assigning your case to a different Adviser as to make sure you are kep informed.  Hopefully things will go smoother in the future, but if we run into problems down the road contact myself or my Parts Manager to make us aware and we will take care of the situation.   Thanks for your time and we apologize for the inconvenience this has caused.   *********************************, Service Director   **********   **************************************

  Customer Answer

  Date: 03/14/2024

  The Service Advisor's name is ***********************.

  Customer Answer

  Date: 03/17/2024

  Thank you for your response, ********.  I am even more displeased than before; however, in case you have not been brought up to speed on the latest series of events, please read below.
  We received a call that my car was ready for pick up on Saturday (3/16/24), not on Friday (3/15/24).  I attached pictures of what we had the pleasure of seeing.   I was told that my car had been detailed and had a full tank of gas, and it was.  However, I'm not sure how the split in the passenger side rear tire and the knot in the passenger side front tire were missed items.  I brought my car in to look at the rims and tires.  The fact that several people had to have seen my car looking like this and then to call and say that my car was ready was utterly outrageous. 
  What would have been your sentiments if I had driven my car home on the interstate and had a blowout that caused significant damage to my car, or worse, injury to myself or someone else?  The safety concerns are endless from my vantage point, and very unsettling.  Perhaps your next reply will actually start with an apology instead it being an after thought like in the last sentence of your initial response.  How do you fix this, ********?

  Customer Answer

  Date: 03/17/2024

  Adding pics

  Customer Answer

  Date: 03/17/2024

  Adding pics (3)

  Customer Answer

  Date: 03/17/2024

  Adding pics (4)

  Customer Answer

  Date: 03/17/2024

  pics 2 of 6

  Customer Answer

  Date: 03/17/2024

  Thank you for your response, ********.  I am even more displeased than before; however, in case you have not been brought up to speed on the latest series of events, please read below.
  We received a call that my car was ready for pick up on Saturday (3/16/24), not on Friday (3/15/24).  I attached pictures of what we had the pleasure of seeing.   I was told that my car had been detailed and had a full tank of gas, and it was.  However, I'm not sure how the split in the passenger side rear tire and the knot in the passenger side front tire were missed items.  I brought my car in to look at the rims and tires.  The fact that several people had to have seen my car looking like this and then to call and say that my car was ready was utterly outrageous. 
  What would have been your sentiments if I had driven my car home on the interstate and had a blowout that caused significant damage to my car, or worse, injury to myself or someone else?  The safety concerns are endless from my vantage point, and very unsettling.  Perhaps your next reply will actually start with an apology instead it being an after thought like in the last sentence of your initial response.  How do you fix this, ********?

  Customer Answer

  Date: 03/17/2024

   
  Complaint: 21431125
  My apologies if you are receiving multiple pictures and replies.  I was having difficulty uploading the pictures and unable to delete the other uploads.

  
  I am rejecting this response because:

  Thank you for your response, ********.  I am even more displeased than before; however, in case you have not been brought up to speed on the latest series of events, please read below.
  

  We received a call that my car was ready for pick up on Saturday (3/16/24), not on Friday (3/15/24).  I attached pictures of what we had the pleasure of seeing.   I was told that my car had been detailed and had a full tank of gas, and it was.  However, I'm not sure how the split in the passenger side rear tire and the knot in the passenger side front tire were missed items.  I brought my car in to look at the rims and tires.  The fact that several people had to have seen my car looking like this and then to call and say that my car was ready was utterly outrageous. 
  What would have been your sentiments if I had driven my car home on the interstate and had a blowout that caused significant damage to my car, or worse, injury to myself or someone else?  The safety concerns are endless from my vantage point, and very unsettling.  Perhaps your next reply will actually start with an apology instead it being an after thought like in the last sentence of your initial response.  How do you fix this, ********?
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 04/03/2024

  We apologize wholeheartedly.   In our attempt to get the vehicle back to you as quickly as possible and having multiple people involved, the tire replacement slipped through the cracks and that just added to a long list of mishaps in handling your vehicle.   I know you have been in contact with our GM, *******, and he echos our sincere disappointment in ourselves as well.   We have definitely learned from this,  however it does not change the inconvenience this caused you.    We have made some procedural changes that hopefully will help us avoid situations like this in the future,   You and your husband have been more than patient through this whole ordeal.   

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this business on July 11th 2023. The salesperson didnt not do the complete protocol with my title which resulted in it coming to my home. I was instructed by a lady who works in the title department at that Mercedes to bring my title and they would handle it which i did. Months went by and my lender increased my monthly because the title was never received even though it is in their possession. Everyone was rude and no one will do their job which resulted in problems on my end.

  Business Response

  Date: 03/20/2024

  Attached is a copy of the registration for this vehicle that shows Navy Federal is listed as the lienholder.

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted gap insurance cancellation on Dec. 12, 2023 (car paid in full Nov. 18, 23; paid off before end of loan 10/12/24)and did not receive a response/resolution Went to dealership for assistance on Dec. 20, 23 and spoke with manger ***********************. He gave me his email and instructed me to send him information to resolve issue. As of Jan 19, 24 have not received any communication/or resolution of canceling gap insurance or refund payment for remaining months of gap insurance since car paid in full before loan end date

  Business Response

  Date: 02/05/2024

  We cancelled her warranty a while ago.  It takes time for them to cancel it and send the refund.  She should be receiving a check back for $160.90 this week.  THANKS

  Customer Answer

  Date: 02/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** Short

  , ** 38138

  
  

  Customer Answer

  Date: 02/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** Short

  , ** 38138

  
  

  Customer Answer

  Date: 02/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** Short

  , ** 38138

  
  

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Vehicle 11/4/2023 Tried to register vehicle 11/20/23 and ****** discovered the dealership had not provided the most resent title. I was unable to register the vehicle. After going back and forth, on 12/11 the dealership refunded my $15,000 deposit. However, they did not notify the financial institution that they had unwound the deal. The financial institution is requesting the first payment and additionally, Im unable to purchase another vehicle because they are showing that Im still have the vehicle. It unacceptable that Im still trying to get this dealership to complete their part in canceling this transaction as they were unable to get a valid title.

  Business Response

  Date: 12/18/2023

  Customer concern has been addressed. money has been refunded.

   

   

• Initial Complaint

  Date:11/14/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged for routine maintenance when I had a warranty. Service advisor was away and still charged me.

  Business Response

  Date: 11/15/2023

  When the customer came to get service, she initially did not tell us that she had purchased pre-paid maintenance plan.   Since we do not have record of this prior to a customer's first visit, we deal with each customer as customer pay service unless they disclose that they have a pre-paid maintenance plan.   We went over the initial services recommended and she signed to get them done for the amount of $561.48 (we have this document on file).   When the work was done, the customer called back and said that she had a pre-paid maintenance policy.   We quickly changed the services that were included in her pre-paid policy and credited her for the services.   Pre-paid services usually only cover the basic services and do NOT cover some recommended services so the remaining items that she signed for she paid for.   This balance was $148.33 out of her initially approving $561.40.   There is no way around the fact that there are parts and labor involved in this $148.33 charge though not covered by her pre-paid maintenance.  The customer only paid for services rendered, services that were signed off on, and we did make sure policy was utilized for what it covers.   I will gladly entertain the possibilty of giving her store credit for half ot the additional charge if she is willing to compromise.   We did nothing out of line and nothing without permission from this customer filing this complaint.  The only thing that would have changed this scenario is if the customer has told us about the pre-paid maintenance at the beginning of the service process.   

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20871217
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

  i have the receipt as well showing I came in for general maintenance.  I also have the receipt where he added some generic charge just to take my money.  Its amazing to me the following two years I came into the business for routine maintenance and they never made up any additional fees. They are not being honorable in this situation.  Why would I pay $10,000.00 for three warranties and then tell the truth about a routine maintenance 
  

  This is not the only incident with this business.  Recently, they were supposed to take me home. Left me in the building and a manager had to take me home. 

  Business Response

  Date: 12/05/2023

  We wanted to make sure that it was stated on our behalf that we did nothing out of line or anything "below" board with the customer.    The customer had responsibility to let us know that she had pre-paid maintenance especially the first time that it is used.   The subsequent times will be on record and we see that in future visits.   Secondly, we did not draw a hard line and hold her to her agreement that she signed, to make her pay for the charges, we utilized what her pre-paid maintenance would pay for.   Incidentally, we always offer customers with pre-paid maintenances to do additional services that they may want, and there are no "generic" fees or additional fees they are the same for every customer.   All this being said, I am going to reimburse the customer for the money that she paid for this service.   

  Customer Answer

  Date: 12/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  7200 **************

  Memphis, ** 38125

  
  

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 21, 2023 I purchased a 2022 S580 from Mercedes-Benz of Collierville, ** Paying them $105,247.50 . They represented the car on MBUSA website as a Pre-Owned Certified Vehicle. This 101 point mechanic certification entitles the vehicle to an extended manufacture 12/ month ****** mile above original remaining manufacture warranty. According to Mercedes of South *********, upon check of the *** in the Mercedes SYS. The prior owner changed the wheels to chrome AMG wheels. Subsequently, upon sell of the car all 4 wheels were in a bent condition, causing severe vibration and shaking of vehicle above 45 MPH. Upon test drive the rep. told us that because car had been sitting, tires had flat spot but would drive out in about 15 miles. We requested to have checked and balanced by service ***** and proceeded with the sale. After the purchase they enrolled the vehicle in my Merc. app. which started alerting me that the car was at Extreme Wheels of Memphis. 1st sign they knew issue with wheels. Upon delivery rep. re-informed flat spot on tires will smooth out after driven. (Total fabrication!) They knew there was a problem. Called rep. 15 minutes after leaving dealership, told it was Sat. Closed Sun. Take on home to your dealer, we will pay repairs. They did re-imburse initial repair. However, tire repair dealer repaired 5 bends 2 in 1, 1 in other 3. Said best we can do. Car vibrates above 35MPH and shakes at 65 MPH. MB of SC says wheels are not original per *** thus disqualified as certified. Conf. call with ** swears car has AMG package, thus the wheels owner had the original dipped in chrome. TOTAL FALSEHOOD! According to ****** and MB of SC, these are not factory wheels as stated by the ***. Thus disqualifying car from Pre-Own Cert. warranty on wheels and or Mercedes repair.We simply want what we paid for no more no less. Proper functioning Chrome Mercedes Wheels. Otherwise love the car. The ** offered buy back, we agreed then never heard from again.

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Mercedes Benz of Collierville and i believe they display bad business practices and i plan to bring my complaint to the attention of the dmv and cfpb as well. The first few issues i had were resolved but not with an apology for the inconvenience nor was it done with a positive attitude. The first issue i had is when i was required to pay for my tags that was supposed to be included with the deal but they have hidden fees they don't inform you about. Well i was reimburse for that inconvenience now i have other issues that have not been addressed first off oil change tires replaced and the recall done basically what i saying is the service was not done correctly on the car nor where the tires as good as they said they were my spare tire was on flat i had my tires checked when going out to upon going out of town the tire shop said the tires needed to be replaced he did a full test on the tires basically the tires were never done the oil changed the service on the vehicle un accounted for they gave me a print out saying all these things were done when in fact it was not because i was a female i believe that's why they took advantage of me then i never got the 50 credit this place and people have no respect for the customers they can be very prideful and arrogant and manipulative i cant believe that they treated me this way and after they were rude to me last time and gave me hard time to reimburse me i just decided i would file a complaint here and other places i haven't had my vehicle that long and i am grateful God blessed me with it but i am disappointed and unhappy with the service that were said to be done and were not and they attitudes given when you try to get it corrected and i have yet to get a return call or text or anything from the general manager but dmv and cfpb is about to hear about these bad business practices that placed me in an uncomfortable situation