Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have had my car for a warranty issue for 3 months. I did not have a car and they did not tell me when it would be repaired. I would call but no one would answer the phone therefore I could not get any information about my vehicle. When they finally gave me a loaner to use they stated they would have to come and pick it up because they sold it. Which did not make sense because why would you sell a car that is not on the lot! The transaction with them has been "crazy" and tiring to say the least. I cannot get any information when they say my car would be ready, they have another excuse as to why it is not finished. First it was waiting on the warranty people (not true), next the technician was out sick, next the office manager was out sick, now it the battery and other problems and it has been since February. I need a resolution to this problem and when I get my car back from them I will never visit this location again or buy another jeep or any vehicle from them.

  Business Response

  Date: 06/19/2025

  We are working with ******************** contract company in order to get her claim approved.  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from them in November 2024. I traded in and paid cash for the balance. They lost the original title and have been telling me since December that they would have a new title for me within two weeks. Yesterday they told me the same thing. Also, the General Manager is impossible to reach and the title office doesnt answer calls/voicemails.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Collierville CDJR sold me an extended warranty on a vehicle that I purchased in July of 2023. The verbal and written agreement was that the extended warranty would be refunded if requested if the warranty was not used. I submitted all required documents to the warranty company, *********************, who approved the refund and sent the refund approval to Collierville CDJR who is responsible for issuing the refund to me. The refund was supposed to be processed in 2-4 weeks, which we are beyond. Nobody at Collierville CDJR will even return a phone call or an email regarding this issued. Communication with Assurant as well as all required documents to process warranty refund are attached.

  Business Response

  Date: 04/12/2025

  We are working with Mr. ****** to get his refund check processed.  

  Customer Answer

  Date: 04/15/2025

  I have finally received communication from them and they say they are working on a resolution, but it has not yet been completed.

  Customer Answer

  Date: 04/15/2025

  From the CONSUMER:

  Sent 4/15/2025 8:54:01 AM

  I have finally received communication from them and they say they are working on a resolution, but it has not yet been completed.

  Business Response

  Date: 04/15/2025

  Your refund check has been remitted and sent to your address.  Please don't forget to undo your rejection when you recieve it.

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** ******

  ************************

  *********, GA 31523

  
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 8, 2025, I head over to Collierville Chrysler Dodge Jeep Ram to pick up my vehicle that I found on their website , a white 2017 ***************************. My salesman ****** *****, was pleasant and helped me with all my questions and sent me to the fiancee manager ******* to sign my paperwork. I patiently wait on my title to be sent either to me, my bank who purchased the vehicle, Bank of ****************** in **, or my local tag place located in *******, ** (*************). A month and 12 days go by NOTHNG, March 20, 2025 5:36pm I contact the salesman ****** *****, Never heard back March 28, 2025 1:31pm I contact ****** ***** again, he replied I will check on it today with finance manager. Never heard back so I called him and he says they are giving him the runaround about it and h*** check again. By this time in highly frustrated. I go by my bank April 8, 2025 8:30 am to talk with my loan personnel, She calls the title manager about the issue. I get to the dealership ***** says we dont have the title for this particular vehicle but its being requested from the state?? So yall never had the original title, I asked she replies No. Im lost and confused, ******* then proceeds to tell me this is normal and shoves another temp tag dated June 8, 2025 in my hand and send me on my way. Is it not ****** to sell a vehicle and not have a title? I give this information to my bank and they are FLABBERGASTED and never heard of a dealer doing this kind of activity. Then bank tells me to return the vehicle and ask for the check back. March 9, 2025 3:00pm I arrived, ******* goes to say this is normal, we can not return the car, yells its OURS, and basically deal with it and wait. Title manager was very sorry about the whole situation and said they should have never sold this vehicle because they knew the problems they were having with the title. We just want our money back at this point, would have never bought if known this before hand!

  Business Response

  Date: 05/06/2025

  We have offered Ms. ******* a choice of giving her money back or paying the late fees on her registration.  She has chosen to keep the car and have us pay the late fees on her registration.  We have assured her that this will not cost her more out of pocket when she gets her car registered.  We are currently waiting on the state of MS to issue a new duplicate title.  They have everything they need.

  Customer Answer

  Date: 05/06/2025

   
  

  From the CONSUMER:

  Sent 5/6/2025 10:22:31 PM

  I did not agree to keep the vehicle, I wanted a full refund of what i initially payed because the issue is yet to be resolved even after waiting additional time and exceeding a deadline that the title department gave me when I spoke with them on April 22, 2025, its MAY! I can have the truck back first thing in the morning and would like a check in return! Thats my only option! 

  Customer Answer

  Date: 05/06/2025

  I did not agree to keep the vehicle, I wanted a full refund of what i initially payed because the issue is yet to be resolved even after waiting additional time and exceeding a deadline that the title department gave me when I spoke with them on April 22, 2025, its MAY! I can have the truck back first thing in the morning and would like a check in return! Thats my only option! 

  Business Response

  Date: 06/04/2025

  We have resolved the issue for this customer.  You can close this case

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5, 2024, I dropped off my 2015 Jeep Grand Cherokee at Collierville Chrysler Dodge Jeep Ram, located at 393 So. ************ in Collierville, **, due to engine failure. Despite having an extended warranty to cover the engine replacement, I did not get my vehicle back until January 1, 2025five months later. At the time of pickup, I was charged an additional $1,300.When I got home, I noticed a milky substance on the oil cap and immediately returned the vehicle to Collierville Chrysler Dodge Jeep Ram, which is about 10 miles from my home. They kept the vehicle to determine the cause of the milky substance in the oil.On February 20, 2025, I received a notice from the City of ******* stating that my vehicle had been impounded due to being "abandoned" at the corner of ********* and *********** in *******, **. My vehicle was supposed to be in the service department of Collierville Chrysler Dodge Jeep Ram!I contacted *****, the Service Manager, who said he would review the camera footage to see how my vehicle was taken from their facility and call me back the same day. However, I have not heard back from him. I called the service department today, but no one answered. When I called again and pressed 1 for "sales," I immediately got an answer. I explained my issue to the salesperson, who transferred me to a manager who did not answer.I then called the service department from my work phone and got an answer. When I asked for *****, I was placed on hold for about five minutes before being informed that ***** was unavailable and would not be available for another 20 minutes. I asked the person to check with ***** for an update on my vehicle. I was placed on hold again and have been waiting for over 36 minutes (see picture).I need a resolution now. I am requesting a complete repair of my vehicle at no additional cost to me or the extended warranty company.

  Business Response

  Date: 03/07/2025

  We have told Ms. ****** that her claim is with her insurance company.  We still had her key secure in our possesion when the vehicle was suspiciously stolen from our facility.  

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22973994
  
  I am rejecting this response because: this establishment is not accepting responsibility of the vehicle being stolen while in their possession.  AND what are they insinuating by stating suspiciously stolen from our facility.  AND, who is Ms. ********* They do not even know who they are responding to!  Was Ms. ******* car stolen also while in their possession?  If so, this establishment has a bigger problem of theft of vehicles while in their possession then their customers are aware of!!!!
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/18/2025

  We apoligize that you have The vehicle was suspicously stolen because we still had they key securely in our possession and we do not know whether there was another key and who had possession of it.  There are hundreds of vehicles on this lot and that is the only one that has been stolen since I've been working here.  I'm not sure why anyone would single out their vehicle unless they had a key to it.   We followed our protocols and kept the key to the vehicle secure and assume no liability for this vehicle.  Ms. ***** should file a claim with her insurance that was on the vehicle.

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 22973994
  
  I am rejecting this response because: you are not taking any responsibility for a vehicle that comes up missing from your service lot.  Roll the security footage!  This is inexcusable, horrible customer service and you still seem to indicate that we had something to do with the missing vehicle.  Im sure you have liability insurance, you are at fault, you need to file the claim with your insurance carrier!!!!!!!
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/24/2025

  Have you filed a claim with your car insurance company regarding the theft of your vehicle?

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 22973994
  
  I am rejecting this response because: have YOU filed a liability claim with your insurance company?  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took in my 2016 Jeep Grand Cherokee on 8/7/23 for battery replacement and ******* mile tune up. The service ***** basically ruined my *************** $3,597.85. So, we purchased a new 2024 Grand Cherokee on 1/31/24. During that week the front bumper popped out. After another set of employees, they took forever to get a part in, and then sent to a body shop that basically ruined the front bumper (discolor- dents etc.) so I refused the car and after a solid month they found another 2024 Grand Cherokee, so on 4/22/24 I agreed to this one, after a couple weeks, the front bumper is doing the exact same thing, so I go to the service, which now they are on their 3rd set of employees. The service manager is aware of an issue, so they tried on 11/12/24 and 1/22/25 to fix the issue and it is only worse. Last conversation with only the service mgr, because the General manager is never available is to send it to a body shop, the body shop over the phone stated that this will not fix it as it is a factory issue from ***** (he stated only way to keep it on is to glue it). Now the dealership is ignoring my calls, and no one will return my messages. I have contacted **** on 2 different occasions, they push it to the dealership. At this point I believe I deserve at least my down payment back, after the first issue at a body shop, I sure don't want it to go again. I have been put off for a year now, thinking a company would do the right thing, I have held off, but now I am over it and realize they really don't care. I would like to have my down payment, and repair costs to my original returned and the bumper fixed correctly without glue, but I feel them ignoring me is so the warranty will run out, and they won't have to worry with anything.

  Business Response

  Date: 03/07/2025

  We are working with Ms. ******** to replace her bumper with an accredited body shop.  

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22955677
  
  I am rejecting this response because: Reason being, the vehicle came back on Friday, March 7, 2025, and the bumper was not correct. The reason I am told is because the brackets were not provided by the dealership. The body shop has picked up the vehicle on same day, and I am being told it will return on Monday, March 10, 2025. I also spoke with Mr. ******** regarding compensation, the compensation will not be what it should be however we have an amount, and I was told I will receive that check on Monday, March 10, 2025, as long as that is the case, I will then leave a response.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:01/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my vehicle in to have an oil change and rotate and balance tires. I was called and a service advisor informed me that one of my logs had been broken while they taking one of the tires and told that it would be like $370 to replace. So I asked him why am I having to pay for something that you broke. At that time his reply was that the other dealership had put it on wrong. Which I felt was not accurate. So upon me picking my vehicle up I was asked to sign some documents which I had never had to sign for an oil change and tire rotation. When questioned why am I having to sign these documents his response was different than the day before. Now he is saying that because my vehicle has a ******* miles that is why the stud broke. Not only was my truck riding worse than before I bought it to them but I had been charged for an oil change and the change oil light was still on. So his response to that was that the guys did change but didnt have knowledge about how to reset the notification for the oil change light. So if these are trained technicians why are they so unprofessional.

  Business Response

  Date: 03/07/2025

  Mr. ******* I'm sorry that you had a bad experience with our service department.  I am going to research your RO in our system, in the meantime can you email me a copy if your receipt to ************************************ I will work to come up with a resolution to this problem.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the 2018 dodge ram 1500 bighorn for ********* through a credit union on 09/30/2024 within 2 weeks all my coolant drained out of my radiator and I found out it had a hole in the radiator they claimed it wasnt like that before I left and that they had to replace the thermostat, water pump, and radiator and I was told I had to pay for it even though within about 2 weeks it gave out, on 11/26/24 I had to pay ********, after I got it back I got a misfire for cylinder number 5 and a low oil pressure code aswell as it was ticking super loud, so I got it inspected by another shop called ****************** automotive and they found out my brake pad was metal to metal and my brake fluid was contaminated which makes no sense with the dealership claiming they done a 120 point inspection, they told me the truck needs a new motor and the dealership wont get back with me in a timely manner they keep goofing off I have called them so much its not even funny, my truck has been down more than I have gotten to drive it, they misrepresented the truck big time, Im 22 my whole reason for getting the truck was to be able to put my jeep in the shop to get it fixed so I had a back up vehicle but now Im having to drive my ragged out jeep and still make payments and insurance on a non reliable truck I aint looking for no pitty Im just lost on what to do on my part I tried getting a refund and they wont get back with me on anything they claim they are inspecting the truck but every time I drop it off its like they are trying to buy time to s**** me over somehow, my power seat doesnt work either I took it to get it fixed twice already and they kept buying time saying apparently it needed 2 parts to fix it the second time I took it there.

  Customer Answer

  Date: 01/08/2025

  Date the motor was inspected by the other shop was 12/12/24, the other shop is called ********************************************.

  Customer Answer

  Date: 01/08/2025

  Date the motor was inspected by the other shop was 12/12/24, the other shop is called ********************************************.

  Business Response

  Date: 01/22/2025

  We have agreed to repair Mr. ***** truck as a gesture of customer goodwill.  

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  **** *****

  **************************

  Byhalia, ** 38611

  
  

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle from this dealership on 12/6/24. Their service department was closed, and they told us to come back within 30 days to get a full detailing service on the vehicle since it was not cleaned out when we purchased it. We went out of state the next day for some medical appointments, and we didn't drive the vehicle until we returned on December 16th. We have driven less than 100 miles since we purchased the vehicle. We took the vehicle into the dealership that day to get the full detailing service. They did the detailing and when we received the vehicle back there was a chip in the windshield. This chip was clearly not there before they provided the service. They offered to seal the chip, but not replace the windshield. We requested that they replace the windshield since they are the ones that caused the damage, but they have refused. The vehicle is in worse condition than it was when we brought it in to be detailed due to the chip in the windshield.

  Business Response

  Date: 12/23/2024

  This matter is resolved.  We told the customer that we would repair or replace the windshield based on the recommendation of the Windshield vendor.  When the customer insisted on replacing the windshield we honored their request.  

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my vehicle towed to the service center on 11/19/2024 for service. They let me know on 11/21/2024 the cost. I immediately agreed to that price and told them to proceed. Since then I have called, emailed, texted and cannot get an answer as to when I can pick my vehicle up. I call and they will leave me on hold for an hour and not pick up. The service *** told me last week it would be ready the next day, I call the next day and nothing. I call two days later and they say it will be ready the next day. I call the next day and nothing. This has been going on for three weeks. I drive by and my car is still in the same spot was three weeks ago. I have emailed the manager with no response. Again, I called today and was left on hold for an hour.

  Business Response

  Date: 12/13/2024

  This matter has been resolved.  The vehicle has been repaired and the customer has picked it up.